Service Representative Customer
Resume:
Bridgette Gordon
*** ******* **** **, *****, SC *9801
*****************@*****.***
PROFESSIONAL SUMMARY
Customer service specialist who is proactive, friendly and extremely motivated during every interaction with customers. The moment they enter the store, customers are greeted with a smile and a welcome. With around 10 years of experience dealing with customers in one field or another, I have learned and try to teach others to remember that Without our customers, we don't have jobs."
EMPLOYMENT HISTORY
Customer Service Representative, Circle K. Aiken, SC Oct. 2020 – Present
I am responsible for keeping an accurate count of lottery tickets and an accurate account of the money i the safe. I am also responsible for maintaining a well-stocked cooler, keeping product on our shelves for our customers to purchase. During most of my shifts i also have the responsibility of prepping, cooking, proper labeling and displaying of those products for purchase. i have recently had the added responsibility of properly checking in our vendors to keep an accurate account of what we have in stock. Most importantly, it is my responsibility to greet every customer that comes through our doors with a smile and a friendly greeting. i also make sure that they have all been able to find what they were looking for, if need be I go get it for them if we have it in stock at that time.
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers.
Process merchandise returns and exchanges.
Calculate total payments received during a time period, and reconcile this with total sales. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Sort, count, and wrap currency and coins.
Stock shelves, and mark prices on shelves and items. Compute and record totals of transactions.
Crew Member, McDonalds. Aiken, SC
Jul. 2019 – Sep. 2019
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Establish standards for personnel performance and customer service. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Take customer orders accurately and eCciently
Stocking up products for the next shift to maintain a high level of customer satisfaction Cash handling
Assembling of customer orders in a fast and correct manner to maintain customer satisfaction EDUCATION
Mount Abraham UHS #28`, Bristol, VT
GED, Oct. 2000
SKILLS
Attentiveness Experienced
Ability to Use Positive
Language
Experienced
Adaptability Experienced
Clear
communication
Expert
Persuasive
speaking`
Experienced
Willingness to Improve Skillful
Time
Management
Experienced
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