Service Representative Customer

Tenita M. Riles

**** ****** **** ** 404-***-****

Roanoke, Virginia 24017 *******@*****.***

SUMMARY 15+ years’ experience in Business Management with specialization in accounting, scheduling, multiple phone lines, billing, customer/client relations, collections and sales.

EXPERIENCE

Spencer Dental - Christiansburg, VA 2022-Present

Office Manager

Responsible for supervision and management of a staff of 10 employees

Trained and counseled staff

Screened, interviewed and hired employees

Responsible for accounting including general ledger experience, payroll, collections and customer service

Managed facility inventory and ordering of products and supplies

Responsible for maintenance and repair issues within the facility

Followed up with customers in a timely manner with any complaints, concerns or issues focusing on customer retention and satisfaction

Able to execute in a fast paced, high demand, environment while balancing multiple priorities

Intermediate Microsoft Office skills, Boomerang, PowerBI, Dentpro and basic computer skills including the ability to navigate multiple windows, applications and utilize search tools to find information,

Ability to navigate multiple computer screens while working on the phone

Excellent verbal, written, and interpersonal communication skills

Customer service focus with the ability to listen to customer needs and recommend solutions

Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

Wells Fargo Bank - Roanoke, VA 2016 - 2022

Fraud Specialist

Customer service experience

Able to execute in a fast paced, high demand, environment while balancing multiple priorities

Intermediate Microsoft Office skills, DAT, ETRAN, Hogan, OIB, Mars, CIV and basic computer skills including the ability to navigate multiple windows, applications and utilize search tools to find information,

Ability to navigate multiple computer screens while working on the phone

Excellent verbal, written, and interpersonal communication skills

Customer service focus with the ability to listen to customer needs and recommend solutions

Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

Knowledge and understanding of Visa System, Chargeback, Debit Card Process

Knowledge and understanding of regulatory compliance requirements surrounding Regulation E

Knowledge and understanding of regulatory compliance requirements surrounding Regulation CC or DD

General ledger experience

6 year of Operations Experience

Virginia-Maryland Regional College of

Veterinary Medicine- Blacksburg/Roanoke, VA 2014- 2016

Office Service Specialist

Schedule appointments and respond to customer concerns

Responsible for accounting including account receivables, daily deposits, collections and customer service

Responsible for auditing of medical records

Ozone Fitness, LLC-Smyrna, GA 2012-2014

Office Manager

Responsible for supervision and management of a staff of five employees

Trained and counseled staff

Screened, interviewed and hired employees

Responsible for accounting including payroll, accounts payable and receivable, collections and customer service

Managed facility inventory and ordering of products and supplies

Responsible for maintenance and repair issues within the facility

Followed up with customers in a timely manner with any complaints, concerns or issues focusing on customer retention and satisfaction

NCDR – Kool Smiles-Atlanta, GA 2008 –2013

Patient Service Representative

Provided excellent customer service to patients

Scheduled patient appointments

Verified patient insurance eligibility prior to appointment and ensured correct information in patient files

Responded to customer concerns and directed to proper office personnel for resolution

NCDR – Kool Smiles-Atlanta, GA 2008 –2013

Quality Assurance Representative

Conducted customer inquiries to insure individual offices adhered to the quality standards

Assisted management in implementing procedures to ensure maximum results

Trained new employees and management staff on quality standards set by management

Monitored inbound and outbound phone calls made by representatives guaranteeing consistency and adherence to policies and procedures

Lenox ChemDry-Marietta, GA 2005-2008

General Manager

Scheduled and dispatch daily crew for carpet cleaning services

Scheduled appointments and responded to customer concerns and quality control

Accounting tasks including payroll, accounts receivable/payable and daily deposits

Managed inventory and ordered products and office supplies

Responsible for billing and collections

Midtown Athletic Club (Tennis Corporation of America)-Atlanta, GA 1998 –2006

Business Office Supervisor

Conducted interviews and managed personnel files

Performed billing, payroll, accounts payable/receivable, daily deposits and petty cash

Assisted with membership relations and profile updates

Responsible for inventory and ordering supplies

Saunders and White Accounting –Roanoke, Virginia 1994-1997

Administrative Assistant

Scheduled appointments and responded to customer concerns

Assisted accounting tasks including payroll, accounts receivable/payable, responsible for financial statements, petty cash and daily deposits

Managed personnel and client files

Managed inventory and ordered products and office supplies

Responsible for billing and collections

Scheduled weekly employee meetings

EDUCATION Kaplan University - Bachelor of Science in Business Administration – Expected Grad Date June 2025

Medix School - Medical Office Administration –April 1994 - Certificate

Virginia Western Community College - Business Administration – December 1985

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