MOEED TAHIR

Mobile: 009*********** / Email: adxpgc@r.postjobfree.com

PROFESSIONAL SUMMARY

14+ years of total experience, currently working in Arab National Bank as a Senior Business Analyst with key focus on Business and Data Analysis, E2E Project Management, Client Servicing, Analytics and Team Management.

Working Onsite location on large projects as below

Driving discussions & coordinating with multiple teams for the launch of Staff Auto Lease project as well as enhancements of Credit Cards and Personal loan on Digital channel ‘on premise’ OutSystems platform for Arab National Bank.

Driving discussions & coordinating with multiple technology teams for multiple loan products part of Loan Origination system.

I had previously worked as Senior Business Analyst for different organizations

(Allied Bank-Pakistan), (Grameen Phone-Bangladesh), (eXtra Electronics- KSA) and (Mobilink Jazz-Pakistan) which gave me deep insight into working on all phases of Software Development Life Cycle (SDLC) such as Requirement Gathering, Analysis, Functional & Technical documentation, Development, Test cases reviewing, User Acceptance Testing.

Domain knowledge –Business System Analysis, E2E Management & Execution, Credit Cards & Personal finance, Auto Loan products in Retail and Digital Banking.

Strong understanding of software architectures and information systems development. Worked extensively creating flow charts for existing Batch processing systems and interfacing subsystems like, Core Banking-Temenos

(T24) system, FDI, Cortex, Vision Plus, IRIS and CRM Integrated SMART services thereby enabling data flow into other client tools

Possess strong understanding of Agile methodology & currently working on an Agile project.

Consistently exceeded organizational expectations with exceptional planning, analytical, team leading skills and the ability to work in multi technology projects

& multi-ethnic environments

Acknowledged for capacity to tackle challenging issues, analyze viable alternatives & provide innovative solutions

Industry Skills:

Finance lending Products -loan

origination system, Core Banking

Credit cards) and

CRM, Big Data

Process Re-Engineering

Master Data Management

Profession skills:

Software Development

Life cycle,

Business cases and

Processes with documentation

Application requirements

User Acceptance Test

Solution skills:

Microsoft office,

Microsoft Visio,

JIRA, Confluence

PPM-Pro.

Certifications:

ITIL Certified V 4.0

CBAP - Pursuing

PROJECT DETAILS:

PROJECT# 1:

Title : Consumer Loan Products – Personal loan, Auto lease, Credit Card & Digital Products Client : Arab National Bank.

Duration : May 2022 to till date

Software tools : Out systems

Projects delivered

1. Auto Lease for Staff on Mobile Banking: Arab National Bank has launched the consumer loan product Auto Lease for customers within the LOS system. Now bank has planned to facilitate the internal customers (ANB Employees) by offering them the option to apply for Auto lease product via MIB Channel.

a. Enhancement for Auto lease Product

2. Auto Lease Final Payment and 50/50: To facilitate the affluent customers of ANB, Bank has decided to launch the final Payment and 50/50 option Installment plan on loan amount for Auto lease.

3. Auto lease Insurance Quotation Change: playing a major role on behalf of Business in finalizing the requirements for the Improvement of the customer application journey and successful implementation in LOS.

4. Credit Cards: I have worked on the below New Scheme and multiple enhancements of Credit Card products.

a. Apply for Supplementary Card (Existing Customer) b. Self Employed and Private Banking

c. Application Drop Down Modification and Addition d. Credit Card Process Modification and enhancement e. Digital Signature for Credit Card

Experience Summary:

S# Company Name &Address Designation Working Period 1 Arab National Bank, Riyadh Senior Business Analyst May’2022 to till date 2 Allied Bank, Pakistan Senior Business Analyst Nov’2018 to Apr’2022 3 Inbox Business Technologies, Pak Senior Business Analyst Sep’2014 to Oct’2018. 4 Mobilink Jazz, Pakistan

PMO Business

Consultant

Jul’2009 to Aug’2014

5. Personal loan enhancements on Mobile Banking platform: have worked on the below multiple enhancements of Personal loan products in Digital transformation. a. Personal Loan Enhancement and Modification.

b. SIMAH Enquiry Details - All Products

c. E-Promissory Note Cancellation

d. Application Single Level Reviewer

e. Issuance of Contract on MIB - All Products

6. Personal Loan Manual Application: playing a major role on behalf of Business in finalizing the requirements and implementing the complete application process in LOS from Old System. Role and Responsibilities:

Coordinating with different Business stakeholders to gather the requirements and finalized the BRD.

Once the BRD is finalized, coordinate with the Technology Risk, Compliance and InfoSec for the necessary approvals and walkthrough the BRD to the Dev team and testing team.

Create and maintain Platform Implementation Roadmap. Possess hands on assistance with the detailed design and implementation approach of selected engagements following requirement traceability matrix.

Following Quality Assurance procedures (CMM Level 5 standards) by tracking defects with PPM PRO tool and ensure defect-free software is delivered to end-user.

Provided training to the users and involved in conducting UAT sessions to gain user confidence and approval

PROJECT# 2:

Title : Implementation for All Retail Products and Customer 360 in Digital Banking Group Client : Allied Bank Pakistan.

Vendor : Speridian and Oracle (CRM Implementation) / IBM -BIG Data Project and Process- Reengineering for Retail Banking Sale Leads.

Project Delivered:

1. Retail Products Implementation and Cust 360 with CRM: I had worked as a Senior Business Analyst for Digital Transformation for all internal banking systems includes (Core Banking-T24, LOS, IRIS, Vision Plus, CAMS,) will be mapped with the first CRM implementation in Pakistani Banking industry to keep in line with the current Business needs and step up a flexible application processing for all customers overall Pakistan. 2. BIG Data Analytics for Digital Banking: I was the Senior Business Analyst and Project Lead from Business side for Big Data Analytics project executed the implementation and operationalization of different use cases which primarily include customer churn, customer segmentation and next best offer based on customer demographic, financial usage and Mobile Banking usage.

3. Process Re-Engineering for Digital Banking: for Automate sales and marketing leads using the Allied Bank website to facilitate customers on the bank side and maximize sales and customer experience.

Role and Responsibilities:

Requirement gathering sessions for multiple systems and products with multiple groups including Retail, Corporate, Branch Banking and Call Center.

LOS: Requirement gathering for Corporate Loan Management system process and functionalities to be mapped with system with all types of loan management with fulfilling regulatory requirements.

T24: Temenos core banking system requirement gathering which includes CP creation, Account opening with all validations and regulatory requirements for on boarding process and Master Data Management.

CAMS: Consumer loan origination and process with mapping of risk and compliance.

Vision Plus: All type of credit card mapping with system and processing of all services related with cards.

IRIS: Debit Card requirement gathering with all type of cards with limits and activation and blocking to be catered in system.

Responsible for effectively coordinating with management on project status and steering committee execution. Furthermore, coordinating with multiple business units, IT and vendor teams for related project activities.

Scope discussions and creation, BRD walkthrough and review/sign off, FSD preparation and its sign off with higher management and across all business stake holders in bank.

Responsible for execution of multiple initiatives in Digital banking group for the different business processes improvement and optimization by doing the necessary process reengineering.

Coordinating with different groups of Bank for weekly update on the project timelines. PROJECT #3:

Title : Main System Performance Optimization

Client : Grameen Phone - Bangladesh

Vendor : Inbox Business Technologies

Project Description:

Being a top-level telco company in Bangladesh Grameen phone facing difficulties for processing the customer application request in system due to Oracle Siebel performance slowness. Main reason for such issue was the maximum number of integrated systems with the main application which is hurting the company subscriber base and loss of financials as well. Application requires a performance optimization technique which we had implemented within the organization's IT infrastructure to amplify the functionality of a network, including the monitoring of bandwidth capacity, application protocols, overall network traffic, application coding, network latency, potential, thus making it more efficient and effective. Role and Responsibilities:

Interacting with on-site client and capturing requirements.

Analysis on the specifications provided by the client.

Developing test plans and Testing of enhancements.

Supporting SIT, UAT & Regression Testing.

Taking care of the implementation activities.

Final Sign Off from client.

PROJECT# 4:

Title : Home Delivery Module with OMS Integration

Client : eXtra Electronics - KSA

Vendor : Inbox Business Technologies

Project Description:

The main processing involves home delivery Module to be implemented in existing system to maintain delivery channels, timeline, increase of sale, after sale warranty and avoiding Fraud and other checks, in Real review, Also the system tracks the source of the application merchant wise, commission payment, tracking the product performances for future projections. Role and Responsibilities:

Requirement gathering sessions

Preparation of FSD for each module

Client walk through on related FSD and getting it sign off

Preparing the Design document for related modules.

Conducting Client Walk through on Design document and getting it sign off

Conduct the CRP Sessions with client.

SIT for AS-IS functionality with new integration systems.

Lead the UAT for this project from Siebel side.

Lead the post production roll out sanity testing.

Final Signoff from client end & Successful closure. PROJECT #5:

Title : Nationwide CRM Implementation / Data Migration Client : Mobilink Jazz – Pakistan

Vendor : Inbox Business Technologies / Oracle

Project Description:

As part of the Oracle enterprise CRM, Mobilink was under an agreement to upgrade the license version of system which includes the Data Migration with all the integrated system attached to the mainframe.

As a Business Analyst was leading the project for this upgradation for nationwide implementation and Go Live with Post Support of the system.

Role and Responsibilities:

Key role in upgrade production rolls out nationwide.

Ensured post production support in call centers.

Key role in Business UAT of Siebel Upgrade in Mobilink

Lead Internal UAT of Siebel Upgrade in Mobilink

Key role in SIT for Siebel Upgrade in Mobilink

SIT test scripts preparation, execution and troubleshooting

UAT test scripts preparation, execution and troubleshooting

User Administration including user creation

User Manual preparation for end users.

Final Signoff from client end & Successful closure after project support. PROJECT #6:

Title : Customer Relationship Management System Upgradation Client : Mobilink Jazz – Pakistan

Role and Responsibilities:

Responsible for different business processes & complaint handling execution.

Adjusting workforce requirements based on complaints/queries volume

Formulate reports & share recommendations based upon analysis, input from users & departmental management for customer retention & business planning

Regularly monitor CRM behavior and choosing alternatives in case of any abnormalities

Coordinate with Peer departments (including QA, C&C, NCU etc.) through CRM & emails to find root causes & remove deficiencies.

Collect relevant information for complaint resolutions, involve Analysis and Decision making whether Law & Telecommunications industry codes of practice apply to the circumstances.

Responsible to handle different business process for Siebel upgradation Project. EDUCATION

SR# Educational Achievements University/Board

1 MPA (Masters in Public Administration) Virtual University Lahore

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