Carlos A. Viales

***** ** ** **,

Cooper City, Florida 33328

954-***-****

Objective

Career Summary

Skills:

To obtain a challenging position utilizing my pass banking/Customer Service experience and education while providing me with the opportunity for professional growth.

CAREER SUMMARY:

Introduced to banking in 1987, with international bank experience for thirty-five years in International bank operations. Working on an A.S. Associate degree in Financial Services in Miami Dade College. Completed International Banking, General Banking and Credit Diplomas.

Proven success in streamlining workflow and increasing operating efficiency. Enjoy challenges, attentive to detail, and able to work in a fast-paced environment. Ability to adapt to multicultural environment. Fluent in English and Spanish and some Portuguese.

Computer literate, Microsoft Office, Windows 10, FedLink, FedLink, Swift Alliance Entry, FastWork, AS/400, E-IBS, Ocean Systems Ofac Verification Application, DocuShare, Foxit PhantomPDF, Internet, Fax, Photocopy, etc.

Experience:

Nov 2017- Present.

Banco Pichincha, Miami Agency.

396 Alhambra Circle, Coral Gables, Florida

Operations Specialist II-Bank Officer

Processing/Approving payments, International/Domestic Loans, Investments, Foreign Exchange Transactions, Documentary/Clean Collections, Letter of Credit transactions. G/L Reconciliations of all outgoing/incoming clients’ transactions. Purchase/Sale foreign currencies to meet client’s requests. Support all payments investigations. Recalls, amendments, and credit confirmation requests. Provide support to Business area staff and ensure satisfactory and a high audit rating. Provide support to branch staff; point of contact for escalation of operational issues. Draft new procedures and provide updates to existing procedures as needed for the purpose of streamlining operational functions. Responsible for training in all areas of operations and provides backups for all areas of operations ensuring coverage as needed. Provides backup for Internet Banking and Treasury Management. Ensure to comply with all Bank policies and procedures, as well as applicable state and federal banking regulations including but not limited to: BSA and OFAC requirements, Regulation E, Regulation GG, and ACH NACHA Rules. Ensure satisfactory or higher Reg E audit results. Subpoena processing. Responsible for special projects as needed, research requests and other duties. Provides effective customer service and assists in resolving problems within given authority as needed.

Nov. 2008- Sep.2017

Brickell Bank (Formerly Espirito Santo Bank),

1395 Brickell Ave, Miami, Florida 33131

Wire Room Manager:

Responsible for the administration of the Bank's wire transfer Department.

Oversee the Bank’s participation in all payment systems, DataPro AS/400 bank’s core system, Fed Advantage, Swift Alliance and Ach Express Application. Verify all outgoing client’s remittance transfers, to include Dodd Frank, online payments request, residential, broker dealer, trade finance, L/C, loans and clean/documentary collections disbursements.

Monitor and review all accounting entries on daily work processed to ensure correct posting and balancing.

Produce monthly wire transfer statistics reports to inform Management.

Created & updated Funds Transfer Policy & Procedures manual, when necessary, on new changes to regulations to comply with regulatory authorities.

Assist the SVP Operations /Security Officer implementing and testing on a yearly basis the Bank’s Contingency Plans.

Work closely with Treasury Dept on the purchasing/balancing foreign exchange transactions for our clients and our bank.

Monitor Wire transfer investigations and disputes, reported suspicious, OFAC or fraudulent issues to our Compliance Department in accordance with laws, rules regulations and internal policies and procedures or ethical standards.

Performs direct supervisory duties of the staff and coordinated for coverage of the department.

Recommended and implemented new procedures to better service our clients.

Completed yearly all Compliance training courses. BSA/AML.

Nov. 97–Nov. 2008

BICSA MIAMI (Banco Int'l de Costa Rica)

Coral Gables, Florida

Communication Supervisor

Supervise the complete process of the Agency’s communications area and ensure the accurate execution of all related duties and responsibilities in accordance with established rules, regulations and policies.

Federal Reserve Bank, FEDAdvantage, FedWeb & Secure Transport Applications. Import & Export all wire transfer payments for P/R, L/C, Collections and Treasury Dept. Maintaining the bank’s daily account balances with FRB. Forward and Receipt check 21 files.

Swift Alliance Entry, RMA Relationship Management Application,

Export/Import, create, and modify all swift messages.

LHA Telex Tester, Encode & Decode Telegraphic Test Keys.

Nov. 95–Nov. 1997.

BICSA MIAMI (Banco Int'l de Costa Rica)

Operations Assistant

Responsible for substituting any position in the bank’s operations Dept. as well as accurate performs any duty according to the Dept. needs. Such as Paying & Receiving, Letters of Credit, Collection, Loans & CDs, Investments, Bookkeeping, Teller, Investigation and Proof Depts.

Mar. 1993 - Jan. 1995

BICSA MIAMI (Banco Int'l de Costa Rica)

Investigation Dept.

Accountable for the bank’s investigations Department, supporting our Correspondents’ banks, corporations and customers. Including posting of journal entries and adjustments, preparing subpoenas and the bank’s monthly statistics reports.

Jul. 91 - Feb. 93

BICSA MIAMI (Banco Int'l de Costa Rica)

Letter of Credit Dept.

Processed L/C payments. Assist Negotiators and Issuance of Letter of Credit. Generating entries, posting to client’s account and general ledgers, charging commissions/other fees to close L/C transactions and parties involved.

Oct. 1989 - Jun. 1991

BICSA MIAMI (Banco Int'l de Costa Rica)

Bookkeeping Dept.

Balancing the bank’s cash letter received from FRB. Verifying checks and accounts for sufficient funds, endorsements, amounts and authorized signatures, posting and returning of items, including advising on large notifications. Performs other duties assigned.

Jan.1988 - Sept.19 89

BICSA MIAMI (Banco Int'l de Costa Rica)

Collections Dept.

Processing Clean and Documentaries Collections.

Preparing Foreign and domestic Cash Letters with necessary documentation to be mailed to drawer banks for payments, our correspondent banks and customers.

Registering Documentaries collections, verifying documents and endorsements required, collecting payments and mailing out documents to release merchandise.

Jul. 88 - Dec. 88

Dade County School Board (Miami, Florida)

Clerk

Data entry, filing, typing on personnel files.

Apr. 84 - Jul. 88 Coral Color Inc.

Store Manager

Store manager, photographer.

Mar. 79 - Mar. 84 U. S. Army

Flight Dispatch Coordinator

Honorable Discharge

Acting Sergeant E-5 in Flight Operations Coordinator

Education:

Financial Services A.S. Degree, Miami Dade College (working on it)

A.I.B. American Institute of Banking and CFT, Center Financial Training,

U.S. Army

Diplomas:

General Banking Diploma

International Diploma

Credit Diploma

Relevant Courses:

Accounting I

Analyzing Financial Statements

Commercial Lending

Consumer Lending

Bank Management

Law and Banking

International Banking

Marketing for Bankers

Loans & CDs

Personal Finance

Money and Banking

Principal of Business

Principal of Economics Macro

References: Available upon request

Contact this candidate