Care Specialist Shift Supervisor
Resume:
Disraeli Mendoza
RN, BSN
License # ******
Riverside CA, 92507
Cell: 408-***-****
********.*.*******@*****.***
Conscientious clinical supervisor ensuring
that appropriate care is provided to
patients through efficient staff
management. Adept at identifying as well
as resolving staff and patient issues by
utilizing and allocating available resources.
Committed to maintaining quality care
standards with compassion and integrity.
Career Objectives
Registered nurse with over 20 years of experience in providing care to various ages from sub- acute care, long-term care facility and home health. Looking for a supervisory position where I can utilize my nursing and management experience to provide the highest level of nursing care. Core Qualifications
More than 4 years of accumulated supervisor position in health care
Experienced with the tracking and management of health care data
skilled at implementing programs focused on patient-centered needs
Strong communication abilities
Education and Training
Bachelor of Science in Nursing 7/1992
California State University of San Bernardino
Associate of Science Degree in Nursing 7/1990
Riverside Community College
Early Childhood Intervention Certification 7/1994 California State University of San Jose
Emergency Medicine Certification by California Medical Association 8/2011 Focused on critical care, respiratory emergencies, altered mental status chronic pain, psychiatric cases, trauma.
Work and Volunteer Experiences
Promedica Post-Acute Care ( Palm Desert, CA) 4/2023 to Present Nurse Supervisor
Implement appropriate use of HCR infection manual
Participate and assist in implementing the Q.A.A.
Make rounds with physicians and carry out orders
Follow established procedure for charting and reporting all reports of incidents/accidents (residents & employees)
Participate in scheduled in-service training, educational classes and meetings to maintain current certification as applicable and as managed by regulatory agencies and company policies.
Supervise CNA, LPN, RN and monitor patient care and documentations
Counsels/disciplines employee personnel as necessary
Participate in ID meetings and responds to employee and resident/family complaints Charter Home Health Care (Covina, CA) 10/2022 to 3/2023 Director of Patient Care Services
Collaboration of interdisciplinary team and promote disease-based care management, identifying needs and establishing patient-centered goals while coordinating care in home-based settings
Accomplish leadership by demonstrating continuous responsibility and accountability for the adult population to influence organizational mission and health care
Enhance the quality of patient management, maximize satisfaction, and promote cost effectiveness
Participate and implement plans that directly affects quality assurance performance improvement (QAPI) metrics and monthly operational reports (MOR) Charter Home Health Care (Loveland, CO) 2/2022 to 4/2022 Clinical Support Advisor
Supports evaluation of program services to enhance patient outcomes and acts as a positive change agent to implement clinical initiatives to increase quality patient care
Facilitates the overall development and implementation of a comprehensive, individualized plan of treatment in conjunction with other treatment team members.
Follows up to determine reliability and validity of treatment used; makes recommendations regarding modification to services and service delivery.
Consults with other therapists and related professional and paraprofessional staff, as appropriate, in the performance of therapeutic and/or casework; refers clients to appropriate service agencies as required.
Charter Home Health Care (Covina, CA) 8/2020 to 3/2023 RN Clinical Educator
Develops, oversees, coordinate, implement, and evaluate the program’s educational plan to assure that staff demonstrate excellent clinical performance, professional development, and knowledge about home health care to assure compliance with legal regulations and policies.
Supervise and educate clinical staff with the latest clinical procedures (central lines/peripheral IV therapy, subcutaneous infusion, blood draw specimen, PT/INR/glucose monitoring, Foley care, PEG management, Tracheostomy and endotracheal care, Medication reconciliation, wound assessment and care, infection control)
Provide orientation to new employees and introduce company philosophy, goals and objectives
Charter Home Health Care (Covina, CA) 1/2018 to 2/2023 RN Complex Care Management Preceptor
Ensure that all clinical staff are properly trained and educated on patients’ needs and services.
Annual performance field evaluation of clinical staff
Guide clinical staff with appropriate assessment, intervention, and prevention management on specific disease processes to curtail patient from experiencing exacerbating symptoms
Educate Clinical staff with documentation standards
Participates in, leads, and/or coordinates training sessions and workshops to enhance treatment skills
Charter Home Health Care (Covina, CA) 3/2017 to 1/2018 Complex Care Management Insurance Program Manager
Cooperatively work with the insurance companies, medical directors, and ID team
Carry out organization’s purposes in a manner consistent with goals, objectives, and established policies of the company.
Complete timely reports and coordinates with insurance companies for authorization Charter Home Health Care (Covina, CA) 8/2016 to 3/2017 Complex Care Management Case Manager
Initiates and coordinates the plan of care, coordinates the services, and provide skilled care when needed
Performed consultations and evaluations for all new patients, asses their medical histories
Educate patient and family the importance of medication and plan of care compliance Charter Home Health Care (Covina, CA) 6/2014 to 8/2016 RN Home Health Case Manager
Responsible for timely admission, recertification, and discharges of home health patients.
Accurately perform physical assessment and obtain patient health history
Provide intermittent skilled nursing care to patients in the home
Develops, implements, and evaluates a plan of care following Health Department guidelines
Administer therapeutic treatments as prescribed by the physician
Participate in IDT meetings and report to clinical supervisor Beaver Medical (Beaumont, CA) 1/2014 to 4/2014
Urgent Care Nurse II /Shift lead
Triage patients for appropriate patient care, facilitate specific patient care (IV fluids, EKG, culture, blood draw, wound care).
Assign staff and monitor patient flow according to acuity Southern California Community Leadership Outreach 6/2010 to 12/2022 Volunteer Supervisor
Manage time sensitive projects, create power point presentations on communication process,
Provide seminars on effective leadership, time management and stress management.
Facilitate resolution process workshops.
Agnews Developmental Center (San Jose, CA) 11/2004 to 3/2009 Staff RN II Part time Sub-Acute shift supervisor
Provides daily assignments to direct clinical staff based on acuity
Supervise clinical team, document daily, communicate patient change of condition to attending physician.
Agnews Developmental Center (San Jose, CA) 6/1998 to 11/2004 RN II Pediatric-young adult Unit Supervisor
Responsible for assisting the Director of Nursing in planning, organizing, developing, and directing the day-to-day functions of the Nursing Services Department in accordance with current federal, state, and local standards to ensure that the highest degree of quality care is maintained.
Coordinate and update unit hospital policies and procedures
Actively participates in creating performance improvement activities and special projects as required by management
Implement rehabilitative nursing and medical guidelines governing long-term care
Provide clinical staff annual performance evaluation and implement corrective actions
Coordinate meetings with patient/resident family regarding patient plan of care and goals
Agnews Developmental Center (San Jose, CA) 6/1995 to 6/1998 Staff RN II Shift Supervisor
Orient and mentor new staff members on hospital policies, procedures, and equipment
Delegate fair assignments to all interdisciplinary team according to patient needs
Implement rehabilitative, and restorative nursing and medical practices
Encourage residents and their family member to participate in the development and review of their plan of care
Agnews Developmental Center (San Jose, CA) 4/1993 to 6/1995 Staff RN I
Coordinate and implement patient plan of care assigned by team leader
Perform initial assessment of patient’s overall condition for admission and create plan of care
Identify potential harmful changes in patient condition and report to clinical supervisor and attending physician
schedule rest periods and activities for patients/residents around their daily appointments and therapy sessions
Timely maintain patient documentation on daily basis
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