Administrative Assistant Customer Service
Resume:
Nolis Rodriguez
Bayonne, NJ 07002
adxpf4@r.postjobfree.com
CORE COMPETENCIES
• Strategic Planning • Logistics Management • SAP Systems• Project Management
Account Manager- Customer service 2021-Present Galata Chemicals Jersey City, NJ
Reporting to the Customer Service/Logistics Manager, this role is a key member of the logistics team responsible for maintaining customer relations, processing customer orders, coordinating order logistics, and managing customer pricing and invoicing processes
Ensure all facets of customer orders and inquiries are handled to ensure customer satisfaction which include export and domestic
Processing of customer orders from start to finish, including order entry, sourcing product, order changes, etc
Working in close coordination with sales and business managers, administer product pricing, quantity break and other price upcharges, shipping term and payment terms
Processing of tasks required to arrange shipments to customers including communications with various shipping locations and freight tendering directly with carriers
Process customer invoices, including debit and credit memos
Responsible for accuracy, upkeep, and maintenance of customer data in SAP enterprise system
Manage other Customer and/or Commodity specific activities, and special projects, as required
Office Manager- Management/ Human Resources 2016-2021 Laundry Warehouse LLC. West Orange, NJ
Dealing with correspondence, complaints and queries.
Supervising and monitoring the work of all company staff.
Organizing introduction programs for new employees.
Maintaining HR function by keeping personnel records up to date, arranging and conducting interviews.
Developing and implementing office and store policies by setting up procedures and standards to guide the operation of the company.
Inventory tracking and purchasing of all store and office products and supply from all locations.
Process payroll, new employees and maintaining PTO time.
Overseeing all sales and services done by the company to process commission properly.
Updating all permits and licenses from the corresponding city.
Receiving and sorting incoming mail and deliveries along with managing outgoing mail.
Identify opportunities for process and office management improvements and implement new systems
Provide other administrative support as necessary, including scheduling group meetings, maintaining service and repair calendars, product and service research, and creating sales and budget reports.
Processing credits and refund.
Maintaining relationships with vendors, service proved and landlords, ensuring that all items are invoiced and paid on time.
Responsible for developing standards and promoting activities that enhance operational functions
Customer Service- Customer Financial Services / Medicaid (Contract Position) 2013-2016 EISAI INC. Woodcliff Lake, NJ
Answer all telephone and email inquiries.
Create, process, and coordinate shipments to drug wholesalers, and international drug wholesalers.
Build and maintain relationships with drug wholesaler accounts.
Process credits and debits.
Assist with changing and updating ongoing departmental processes.
Assist with tracking shipments for quarterly closes.
Assist with inventory tracking.
Assist with SAP software script testing.
Process returns shipments.
Educate customers on return processes, and third party returns processes.
Reviewing and preparing claims for electronic and hard copy billing submission
Complete processing of chargeback and Medicaid services in accordance with the department SOPs
Establish positive relationships with clients, wholesalers and State Programs.
Prepare reconciliations of Medicaid Drug Rebate Program ROSI and PQAS invoices and must be able to maintain SOP established service levels of chargeback line processing and Medicaid rebate processing across several client drug manufacturers.
Validate and reconcile chargebacks, including resolution of any variances or discrepancies.
Account Manager- Customer Services 2010-2013 ANCO FINE CHEESE Fairfield, NJ
Created and maintained customer profiles.
Assisted General Manager with the development of operational processes and procedures.
Ensured warehouse logistics for customer requirements were met and orders filled.
Handled calls to new and existing customers to promote and sell services.
Handled product and pricing contract negotiation.
Processed orders via EDI, e-mail, fax, and verbally in SAP.
Provided customers Return Goods Authorization (RGA) with credits followed.
Account Manager/Dispatch- Customer Services (Out of Business) 2003-2009 FASHION LOGISTICS Secaucus, NJ
Retrieved EDI orders from Giorgio Armani that were processed in SAP
Scheduled orders for delivery through the 3PL (UPS and Fed Ex Systems).
Assisted in the development of an online global purchase order tracking system for Armani customers.
Handled the billing and inventory control (Footworks).
Involved in weekly conference call with management and logistics regarding status and progress of orders.
Assign all work, both same day and next day, to drivers considering load type management, customer expectations.
Administrative Assistant/Claims Coordinator/Dispatch- Customer Services 1997-2003 TRIANGLE TRANSPORT North Bergen, NJ
Answered all questions regarding the docking and routing of all invoices.
Created & tracked all invoices.
Order Entry, Inventory Control (Footworks), and Receipt Entry using WMS.
Entered & acquired shipment rates and submitted OS&D weekly reports.
Handled Accounts Payable and Receivables.
Handled short ship problems, complaints.
Worked with UPS, Fed Ex and RPS systems.
Researched and resolved potential delivery and pick-up problems
EDUCATION
Anthem Institute: Computer Networking and Security
Worldwide Education
Hudson Community College: Computer Science
COMPUTER SKILLS SAP- R/3 AS400 Microsoft Office Footworks
Bilingual in English and Spanish (read and write)
References Available upon request
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