Service Agent Representative
Resume:
James Borgella
Customer Service Representative, Medical Biller
***************@*****.***
**** ***** **, *** ***, Margate, FL 33063
Summary
I am known for being a great Customer Service Agent. I am knowledgeable, a good communicator, and a dynamic, motivated, and responsible professional. I have the potential to work in a team. I am very active and creative. I think I can bring you skills with a lot of positive spirit. I am at your disposal for an interview that will allow me to prove my potential and my professional capacities within your organization. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining a deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. A hardworking employee with customer service multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Work Experience
Call Center Sales Representative
ONE TOUCH DIRECT, Remote 09-12- 2022 TO 05 - 18 – 2023 I was a sales representative working for One Touch Direct. I was responsible for handling outbound calls through blended call queue-working customers through the sales cycle through closure. Contact potential or existing customers to inform them about a product or service by using scripts. I negotiated and closed a new business. I asked pertinent questions to understand the customer’s requirements. I recommended cross-selling and upselling. I took and processed orders accurately. Customer service
FOOT LOCKER, Remote 09-28- 2021 TO 10-06-2022
Associate positions involve operating cash registers; I was assisting customers with sales, stocking and organizing shelves, and answering questions about company policies, merchandise, and services. Communicating with leadership to ensure consistency accuracy, and uniformity of reporting. Running daily and monthly Quality Assurance reports. Assisting with incoming customer calls, emails, and/or chats as needed.
Customer Service Agent
TruGreen, Remote 01-06- 2021 TO 08-13-2021
I was a customer service agent working for TruGreen I was responsible for receiving inbounds to handle customer inquiries and complaints. Provide information about the products and services troubleshoot and resolve product issues and concerns. Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services. Customer Service Representative
BROADPATH, Remote 10-17- 2019 TO 11-07-2020
I was a customer service agent working for Broadpath. I was responsible to explain plans, procedures, protocols, benefits, services, and any other necessary information to the members, and assisting members with adding or updating account details to ensure accuracy. Review and resolve any complaints regarding mail orders, billing, refunds, PCP, and prescriptions, and quickly identify and prioritize call needs. Adhere to call center metrics such as schedule adherence, after-call, cast, and handle time.
Customer Service
BBW (BATH & BODY WORKS), Remote 07-13- 2018 TO 08-09-2019 I was a customer agent working for Bath & Body Work, I was responsible to help customers regarding creating an account, place an order, Answer benefits and payroll questions Coordinate with other functional groups within HR Direct as necessary. I Provide excellent customer service to all customers. I Provide first-level functional support to callers needing assistance with ESS and MSS, I Provide first- level functional support to store managers entering HR data transactions. Assist with HR and PR data transactions and inquiries Document all calls in the HR Direct call tracking system; I engage Service Coordination Supervisor for issue resolution as needed. Customer Service Agent
VICTORIA SECRET, Remote 03 -12 - 2017 TO 06-22-2018 I was a customer agent working for Victoria’s Secret, I was responsible for helping customers regarding creating an account and responding to customers' questions. work with customers to resolve complaints, process orders, and provide information about products and services. Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale. Reinforces customer-buying decisions at checkout and encourages the purchase of additional items.
Customer Service
LIVEOPS NIKE, Remote 09-20- 2015 TO 01-26-2017
I was a customer service agent working for Nike. I provided service and support for retail partners who carry Nike products. I build and maintain strong relationships, manage and track others through delivery, respond to questions, and work with internal partners to resolve complex customer issues. Payment poster remotely
Newark, NJ - February 2013 - May 2014
Maintained account accuracy by reviewing and reconciling checks monthly. Generated invoices upon receipt of billing information and tracked collection progress. Reconciled accounts managed audits and updated financial records with remarkable accuracy. Assessed data and information to verify entry, calculation, and billing code accuracy. Produced monthly reports using Excel spreadsheet functions. Data entry operator remotely
Fayetteville, NC - August 2012 - January 2013
Completed data entry tasks with accuracy and efficiency. Scanned documents and saved them in a database to keep records of essential organizational information.
Entered numerical data into databases with speed and accuracy using a 10-key pad. Verified data files before entry to maintain high data accuracy. Established new protocols for data sourcing, entry, and updating protocols for employees to follow.
Education
HIGH SCHOOL DIPLOMA
STATE COLLEGE OF FLORIDA 2014 - 2015
SERVANT LEADERSHIP
Young Leaders of the Americas Initiative November 2022 FUNDAMENTAL OF BUSINESS EXPLANTATION
Young Leaders of the Americas Initiative November 2021 MANAGEMENT STRATEGIES FOR PEOPLE AND RESOURCES
Young Leaders of the Americas Initiative November 2021 STRATEGIES FOR PERSONAL GROWTH AND DEVELOPMENT
Young Leaders of the Americas Initiative November 2021 CASH FLOW, INVENTORY MANAGEMENT, SET PRICES
HP Life Global E-learning APRIL 2017
Skills
Personal Skills
Customer Service Team Player Creative Multitasking Tech Savvy Professional Skills
MS Office Windows Linux Typing LAN
WAN
Bilingual (French)
Phone etiquette Sales
MacOs Problem Solver
Customer Support Operating Systems
Live Chat
Remote Access Desktop
Zen Desk
E-Commerce
Data Entry
Windows
Web Design
Graphic Design, Computer Skills
Computer Networking
Adobe Illustrator, Adobe InDesign
Word Press
Software Troubleshooting
Technical Support
Linux
Operating Systems
Microsoft Windows Server
WAN
Languages: English French Creole
Troubleshooting
SQL
System Administration
Microsoft SQL Server
Network Infrastructure
VMware
Network Engineering
Network Administration.
Report Creation
Ability to work with multiple system
applications (Denticon, Open Dental,
Dentrix, Kareo)
Credit Card Payment Processing, EOB
posting (ERA 835, Lockbox, EFTs)
Multitasking and Prioritization
Creative Problem Solving
French Fluency
Order and Refund Processing
Customer Service
Responding to Difficult Customers
Understand Customer Needs
Inbound and Outbound Calling
High Energy Attitude
Professional Working
Full Professional
Adjustment Posting
Benefits Explanations
Authorized to work in the US for any employer
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