MELODY L SMITH

York, PA *****

717-***-****

adxpeg@r.postjobfree.com

SKILLS

Experience within Administrative Assistant and Customer Service, (in and out of call center(s)

Able to work comfortably within a team environment to benefit both the customers and company

Have learned company programs with ease and adaption to the company in hand

Enjoyment of learning and assisting with growth of the company and for myself

EDUCATION AND CERTIFICATION (S)

Harrisburg Area Community College York, PA

Associates of Arts in Business Management CIS

Eastern York High School York, PA

Business Studies

Home Health Aide Certificate Lakeland, FL 11/2022

HIV Certificate Lakeland, FL 01/2023

Elder Abuse, Neglect & Exploitation Certificate Lakeland, FL 01/2023

Alzheimer's disease and Dementia Lakeland, FL 01/2023

Legal HIPAA Certificate Lakeland, FL 01/2023

CPR/AED/First Aid Lakeland, FL 11/2021

Level II fingerprinting and background Lakeland, FL 11/2021

TB test and free from communicable diseases Lakeland, FL 01/2023

EMPLOYMENT

Florry Creative Care Corporation/Home Health Aide Lakeland, FL 11/2020 to 04/2023

Daily living care for homebound clients with medical needs. Assist with their daily living assignments and open correspondence with the family.

Angels on Call/Home Health Aide York, PA 04/2020 to 07/2020

Assist Clients with daily living at home. Help with oxygen and CPAP connections, meals, cleaning, and medications when needed. Family communication on behalf of the clients.

Manpower/Administrative Assistant York, PA 02/2008 to 07/2020

Experience within the following computer programs: Microsoft Word, Excel, Outlook, and PowerPoint, SAP System, AS400 (BPCS), DFM (Documentation of Management), as well as learning self-owned company programs.

Calculated payroll, ordered inventory, processing invoices, and end of the week/month reports. Maintained detailed records of results with contacts and updated client(s) hard copy files. Regulated office correspondences, scheduled interviews, and made reservations. Assisted with screening, taking in applications for residency, and HUD qualification for low-income housing. Contacted clients for service calls, merchandise evaluations, and account advisement. Addressed office support and customer service in sales and credit collection on accounts with the company.