TH

T A B B I T H A E .

H E R M A N S

adxpcx@r.postjobfree.com

36B Styles Rd

New Boston, NH 03070

PROFESSIONAL SUMMARY

Motivated worker with nine years of management experience in retail. I am a outgoing and determined individual who strides to give the best customer experience. I have fifteen years in customer service and sales. As a team leader holding team members accountable to drive results and deliver the best customer service is key. A key to being successful is being reliable and focused every time you walk through those work doors. SKILLS

Inventory control Operations management Training and development Staff hiring.

Team building and leadership Customer service

Employee training and development Time management

EXPERIENCE

Service Manager, Providence Diamond, Oct 2020-Present

● Listened actively to customers to uncover and understand individual needs.

● Inspected and cleaned customers' rings and other jewelry to support long-term durability of each piece.

● Engaged with dissatisfied customers to understand needs, resolve problems, and recapture store loyalty.

● Managed store operations and delivered excellent customer service to build customer loyalty and retention.

● Provided customer service by greeting and assisting customers and responding to inquiries and complaints.

Assistant Store Manager, Zales, Sep 2015 - Jul 2020, Wrentham, MA Increased employee job satisfaction with hands-on, motivational approaches. Held team members responsible for reaching company objectives and processes. Monitored and adjusted staff schedules based on business requirements. Supported human resources initiatives by connecting with employees and proactively solving problems. Drove shrink results through compliance with all guidelines involved with safety, loss prevention, and cash-handling procedures.

Coordinated and supervised activities of team members to consistently meet customers' needs.

Open and closed store to maintain an onsite presence. Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies. Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.

Server, Buffalo Wild Wings, Apr 2014 - Sep 2015, Warwick, RI Handled as many as ten tables at once with high service quality. Upheld high sanitation and safety standards while delivering and serving food. Cleaned and reset tables quickly between each customer group. Greeted all guests with a smile and friendly greeting. Transported food products, cleaned tables and counters, and stocked dining room supplies. Assisted bartender with managing deliveries to customers in different sections. Balanced trays with care to successfully deliver large volumes of food quickly. Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service. Used POS system to accurately input orders and process payments. Bridal Consultant, Davids Bridal, Nov 2013 - Apr 2014, Warwick, RI Ensured that products and services lived up to brand identity. Consulted with the customers about what their vision of their big day looked like. Consulted with customers to understand desires and suggest best products to meet needs. Succeeded to become the top sales person two months in a row.Hit sales goals and add ons for all customers.

Jewelry Consultant/Assistant Manager, J B Robinson Jewelers, Aug 2011 - Feb 2013, North Attleboro, Ma

Helped customers find desired items and sizes by closely supporting each person throughout the buying process.

Inventoried merchandise daily and investigated discrepancies to keep an accurate count of each product type.

Maintained revenue by attracting customers with attractive sales displays. Minimized loss by watching for and recognizing security risks and active theft. Located out-of-stock items for customers with other store locations or by directly contacting vendors. Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.

Contact the repair department for customers items out for repair. Completed inventory and store audits in a timely manner. Called in any loss after counting the store every other day.

EDUCATION

High School Diploma

Cranston High School East - Cranston, RI

Jun 2006

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