Amanda Peach

Intelligent, detail-oriented, passionate

Madison, AL 35757

adxpas@r.postjobfree.com

+1-256-***-****

I have over twenty years experience working in customer services. I am passionate when it comes to taking care of the customer/guest. Some of my best qualities are my ability to connect with people, my inventive and creative ideas and my willingness to learn. I have over 7 years management experience and 12 years sales experience meeting or beating all sales goals. I am a leader and I thrive on knowing and anticipating the needs of my customers I am most interested in sales and/or service-oriented positions, but am open to a new career path should the right opportunity present itself. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Scheduling Coordinator

Bentley Automotive Group - Huntsville, AL

August 2020 to Present

Schedule service for 3 dealerships, answer emails and phone calls concerning service, other duties Salesperson

Verizon - Scottsboro, AL

April 2017 to Present

Salesperson

Harbin automotive - Scottsboro, AL

January 2015 to August 2016

Cafe and Hospitality Supervisor

Unclaimed Baggage Center - Scottsboro, AL

February 2008 to September 2012

_Greet and talk with customers throughout the store acting as a liaison between customers and management.

_Enhance the entire customer experience in any way possible, ex: offering samples of our latest and best menu items from Cups Café, providing store directories and information _Responsible for inventory, ordering and stocking all items in café _Responsible for scheduling and overseeing employees in cafe _Increased sales and decreased costs during employment _Responsible for re-vamping menu adding new and popular items while implementing daily drink and lunch specials as well as packages outlined for tour groups Concierge/Guest Services

_Responsible for creating memorable and pleasant guest experience; act as laison to guests handling any customer complaints and issues with personnel and/or product _Answer all external emails providing potential customers with general knowledge of company as well as accommodations and area amenities such as lodging and entertainment _Responsible for keeping all departments stocked with necessary forms and paperwork and abreast of any changes in day to day operations or company policy _Answer multi-line phone promptly and maintain professional attitude at all times _Trusted with confidential company information as well as receiving and/or returning money to guests and accurately reporting any monetary exchanges to management daily _Daily use of Excel, Publisher, Word and Liberty Inventory Catering Manager

Holiday Inn Research Park - Huntsville, AL

March 2000 to February 2002

_Responsible for both inside and outside sales

_Responsible for meeting with clients and planning events _Developed new relationships with clients as well as maintained current relationships _Continually met and exceeded monthly and yearly sales goals _Gained much experience with computers as well as office experience _Responsible for menu planning for each event

_Assisted Food & Beverage manager in updating menu, weekly food and beverage order, and initiating a Sunday champagne brunch

Education

Attended 3 years of college but no degree acquired in Business University of Montevallo, University of Alabama in Birmingham Skills

• Computer literacy

• Sales

• Telemarketing

• Customer service

• Menu Planning

• Outside Sales

• Office Administration

• Restaurant Management

• Inside Sales

• Event Planning

• Restaurant Experience

• Cold Calling

• CRM Software

• Management

• Communication skills

• Guest Services

• Catering

• Marketing

• Culinary Experience

• Upselling

• Banquet Experience

• Business Development

• Leadership

Certifications and Licenses

Serv Safe Certified

January 2010 to December 2012

Required by the Alabama Department of Health to work in any kind of food service. Assessments

Verbal communication — Proficient

November 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer focus & orientation — Highly Proficient

January 2022

Responding to customer situations with sensitivity Full results: Highly Proficient

Sales skills — Highly Proficient

March 2022

Influencing and negotiating with customers

Full results: Highly Proficient

Teamwork: Interpersonal skills — Highly Proficient November 2022

Responding to challenging team situations at work

Full results: Highly Proficient

Customer service — Proficient

November 2022

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

October 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Management & leadership skills: Planning & execution — Proficient April 2022

Planning and managing resources to accomplish organizational goals Full results: Proficient

Food service: Customer situations — Highly Proficient October 2022

Identifying and addressing customer needs in a food service setting Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have long been searching for a position that will allow me to connect with people, provide impeccable customer service, and develop lasting relationships with customers by providing them with a product or service that improves their quality of life.

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