Customer Service Scheduling Coordinator
Resume:
Amanda Peach
Intelligent, detail-oriented, passionate
Madison, AL 35757
************@*****.***
I have over twenty years experience working in customer services. I am passionate when it comes to taking care of the customer/guest. Some of my best qualities are my ability to connect with people, my inventive and creative ideas and my willingness to learn. I have over 7 years management experience and 12 years sales experience meeting or beating all sales goals. I am a leader and I thrive on knowing and anticipating the needs of my customers I am most interested in sales and/or service-oriented positions, but am open to a new career path should the right opportunity present itself. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Scheduling Coordinator
Bentley Automotive Group - Huntsville, AL
August 2020 to Present
Schedule service for 3 dealerships, answer emails and phone calls concerning service, other duties Salesperson
Verizon - Scottsboro, AL
April 2017 to Present
Salesperson
Harbin automotive - Scottsboro, AL
January 2015 to August 2016
Cafe and Hospitality Supervisor
Unclaimed Baggage Center - Scottsboro, AL
February 2008 to September 2012
_Greet and talk with customers throughout the store acting as a liaison between customers and management.
_Enhance the entire customer experience in any way possible, ex: offering samples of our latest and best menu items from Cups Café, providing store directories and information _Responsible for inventory, ordering and stocking all items in café _Responsible for scheduling and overseeing employees in cafe _Increased sales and decreased costs during employment _Responsible for re-vamping menu adding new and popular items while implementing daily drink and lunch specials as well as packages outlined for tour groups Concierge/Guest Services
_Responsible for creating memorable and pleasant guest experience; act as laison to guests handling any customer complaints and issues with personnel and/or product _Answer all external emails providing potential customers with general knowledge of company as well as accommodations and area amenities such as lodging and entertainment _Responsible for keeping all departments stocked with necessary forms and paperwork and abreast of any changes in day to day operations or company policy _Answer multi-line phone promptly and maintain professional attitude at all times _Trusted with confidential company information as well as receiving and/or returning money to guests and accurately reporting any monetary exchanges to management daily _Daily use of Excel, Publisher, Word and Liberty Inventory Catering Manager
Holiday Inn Research Park - Huntsville, AL
March 2000 to February 2002
_Responsible for both inside and outside sales
_Responsible for meeting with clients and planning events _Developed new relationships with clients as well as maintained current relationships _Continually met and exceeded monthly and yearly sales goals _Gained much experience with computers as well as office experience _Responsible for menu planning for each event
_Assisted Food & Beverage manager in updating menu, weekly food and beverage order, and initiating a Sunday champagne brunch
Education
Attended 3 years of college but no degree acquired in Business University of Montevallo, University of Alabama in Birmingham Skills
• Computer literacy
• Sales
• Telemarketing
• Customer service
• Menu Planning
• Outside Sales
• Office Administration
• Restaurant Management
• Inside Sales
• Event Planning
• Restaurant Experience
• Cold Calling
• CRM Software
• Management
• Communication skills
• Guest Services
• Catering
• Marketing
• Culinary Experience
• Upselling
• Banquet Experience
• Business Development
• Leadership
Certifications and Licenses
Serv Safe Certified
January 2010 to December 2012
Required by the Alabama Department of Health to work in any kind of food service. Assessments
Verbal communication — Proficient
November 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Highly Proficient
January 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Sales skills — Highly Proficient
March 2022
Influencing and negotiating with customers
Full results: Highly Proficient
Teamwork: Interpersonal skills — Highly Proficient November 2022
Responding to challenging team situations at work
Full results: Highly Proficient
Customer service — Proficient
November 2022
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
October 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Planning & execution — Proficient April 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Food service: Customer situations — Highly Proficient October 2022
Identifying and addressing customer needs in a food service setting Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have long been searching for a position that will allow me to connect with people, provide impeccable customer service, and develop lasting relationships with customers by providing them with a product or service that improves their quality of life.
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