Angela Keener

Southfield, MI *****

adxpaq@r.postjobfree.com

+1-248-***-****

I am currently seeking a virtual or remote position in data entry, customer service. payment processing or technical support.

Authorized to work in the US for any employer

Work Experience

Teleservice Customer Service Representative

Social Security Administration - Detroit, MI

September 2022 to Present

As the first point of contact, I am responsible for assisting beneficiaries by telephone or in writing. I provide information on SSA laws, rules and regulations and Medicare Insurance Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility. CNC/ Grinding Machine Operator

Panther Holdings/Turning Point - Walled Lake, MI

November 2018 to September 2022

Responsible for producing quality parts and daily machine maintenance.

• Cylindrical and Centerless Grinders ID and OD

• CNC Machine Operator

• Lathe, Mill, Heat Treat Machinery

• Manual and Robotic Controlled Straighteners

USPS Career Mail Carrier

United states Postal Service - Walled Lake, MI

January 2015 to November 2018

Mail delivery services for the cities of Walled Lake and Novi, located in Michigan. Servicing both Business and residential customers.

CNC Machine Operator

Panther Global Technologies - Wixom, MI

March 2012 to January 2015

CNC, Lathe, Mill and Grinder Operator

General Laborer

Employment Plus Staffing Agency - Livonia, MI

August 2010 to March 2012

Assigned to Ho medics Inc.

Duties: Packaging, sorting, product quality inspection, picking, and assembly Technical Support Representative

Kelly Services/Apple, Inc - Troy, MI

March 2010 to August 2010

Provided technical support for all Apple products, and also acted as a Customer Service Representative.

• Billing

• Sales

• Customer retention

Receptionist

A E-Z Tax Service - Detroit, MI

February 2008 to March 2010

I provided information regarding products and services to inbound callers.

• Maintained appointment log.

• General administrative and clerical support.

• Inside sales

Customer Service Representative

Action Staffing - Roswell, GA

September 2007 to January 2008

Assigned to PBD Worldwide Book Distributors- Resolved customer billing issues, processed orders for several associations. Interacted with customers to provide and process information in response to inquiries, concerns and requests about products and services. Responsible for filling requests for catalogs, information or samples.

• Recorded details of inquiries, comments and complaints. Increased sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items. provided accurate information regarding availability of in-stock items and order fulfillment.

• Accurately processed customer transactions such as orders, quotes or returns. I Also provided accurate information regarding availability of in-stock items and order fulfillment. Customer Account Executive

Comcast Cable Communications, Inc - Sterling Heights, MI January 2007 to August 2007

Accommodated subscriber inquiries in a heavy volume in and outbound call center. Performed sales and troubleshooting tasks. Communicated and coordinated with internal departments.

• Retention

• Billing

• Repair coordination.

• Account analysis and transaction resolution.

Education

Associate Degree in Business Administration / Marketing Davenport University - Grand Rapids, MI

Skills

• Enumeration Experience

• Data collection

• Quality inspection

• Manufacturing

• Calipers

• Technical Support

• Micrometer

• Blueprint Reading

• Order Fulfillment

• Account Analysis

Awards

Golden Caliper Award

Employee of the month award

Additional Information

Customer focus & orientation — Highly Proficient (January 2022) Responding to customer situations with sensitivity Full results: Highly Proficient Indeed Assessments provide skills tests that are not indicative of a license or certification, or continued development in any professional field.

Proficient in computer applications: All Microsoft Applications/ Photoshop /JD Edwards/Plex System/ Easy access /HPIMS/Siebel and AS400 Oracle/ Lotus Notes/ Outlook /Important Document Imaging/ Data Entry/scripted and unscripted sales/light industrial/Assembly/Sorting/Quality Control/Armed Security/Former Wayne County Sheriff Police Officer II

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