Daphney Davis

** ***** **** ***. ** Little Rock, AR 72210 adxp8s@r.postjobfree.com +1-651-***-****

Authorized to work in the US for any employer

Work Experience

Packer

Staffmark (L’oreal) – North Little Rock, Ark.

September 2022 to Present

•Examined orders for labeling, packaging and contents.

•Work in Replenishment and Command center when needed.

•Met production goals by maintaining high levels of productivity and effectively communicating with team members about orders and fulfillment.

Leave of Absence Coordinator

Sedgwick - Plano, TX January 2022 to October 2022

•Consult on leave inquires.

•Review and Process Paperwork.

•Oversees and administer leave request.

•Process payroll request of employees requesting leave.

•Track hours used and taken while working closely with payroll to ensure that pay is accurate and correct

Customer Service Associate

FIS - Little Rock, AR

May 2021 to June 2022

•Provide dedicated banking customer service via phone and virtual chat solutions.

•Serve as a primary contact for inbound customer issues

•Update customer information and ensure accurate entry of contact information

•Troubleshoot customer problems, and identifying root cause of problems

•Track and document inbound support requests

Mortgage Service Counselor

Arvest Central Mortgage Company - Little Rock, AR

June 2020 to March 2021

Received incoming and outgoing calls for customer accounts

Assist customers with payments and payment plans

Provide quality customer service

Escalated high impacted calls to supervisors

Call Center

Dillard's Warehouse

January 2018 to February 2020

•I am required to have solid communication skills and to maintain the energy and enthusiasm to performall of my responsibilities.

•Processing merchandise shipments in a timely manner.

•Always have a friendly attitude while possessing excellent telephone etiquette, and display patiencewhile making our clients feel welcome.

•To help customers with packaging, shipping and processing account payments.

Group Living Counselor

Arkansas Juvenile Assessment Treatment Center - Bryant, AR

January 2015 to December 2017

•Helping at-risk youth identify problems and progress through treatment plan.

•Assisting with client intake including, but not limited to completion of orientation & inventories andestablishing residence.

•Creating a safe environment for staff and youth.

•Request emergency personnel for high risk situations.

•Help the therapist fill paperwork manually and electronically.

•Assists in developing and implementing a structured activity schedule for day to day activities.

Teachers Assistant

Youth Program AmeriCorps and Child Development - Little Rock, AR

January 2012 to June 2017

Summer Internship) Little Rock, AR

•Supervised the youth.

•Helping teachers plan assignments for after school programs as well as creating daily curriculums.

•Teachers assistant for 12 to 18 months

•Making sure each student felt comfortable while creating a safe environment for myself as well asteachers and students.

Jewelry Consultant

Zales Jewelers - North Little Rock, AR January 2015 to December 2015

•Cashier/Up-selling and to promote instore financing.

•Presenting merchandise and detailed information on features and benefits.

•I'm responsible for engaging customers in conversation to understand their needs and objections.

•Promote sales by assisting customers and offering suggestions.

Over Night Stocker

Walmart - Little Rock, AR

January 2013 to December 2014

•Assisted in the removal of released merchandise.

•Maintained safety and security of floor areas.

•Provides customer service to suppliers, buyers, and associates.

•Cashier

•Maintained clean work areas.

Environmental Services

Baptist Hospital - Little Rock, AR

January 2012 to December 2014

•Mopping and sweeping floors

•Disinfecting and sanitizing rooms and furniture

•Dusting ceilings and light fixtures

•Cleaning hospital equipment

•Maintained safe and clean environment for guest staff and patients

•Restocked soap and paper towels supplies as needed

Education

Medical Insurance Coding

Remington college - Little Rock, AR

High School Diploma - 2002

Wilbur D. Mills University Studies High School - Little Rock, AR

•Typing (60-70 wpm)

•Computer Skills -Microsoft -Outlook -Power Point -Excel

•Banking

•Live Chat

•Employee Orientation

•Phone Etiquette

•Technical Support • Data Entry

•Quality Assurance

•Sales

Certifications and Licenses

First Aid Certification

CPR Certification

Contact this candidate