Information Security Classification - INTERNAL

*** *** ****, ******** ****

adxp89@r.postjobfree.com

081*******

ISMAIL GUMEDE

PROFESSIONAL

SUMMARY

Highly motivated, efficient professional with over 3 years’ experience in a fast-paced insurance consulting environment. Extensive experience supporting internal departments, consultants and projects. Exceptional analytical ability and communication skills.

PERSONAL

INFORMATION

• ID NO :950**********

• Drives Licence : code 10

SKILLS & ABILITIES

• Microsoft Office

• Detail Orientated

• Planning and organizing

• Self-management

• Initiative and enterprise

• Excellent Communication Skills

EDUCATION

• African Vision college

Year of Completion: 2014

Highest Grade Passed: Grade 12

PROFESSIONAL

EXPERIENCE

SALES AND SERVICES CONSULTANT, CALL CENTRE INTERNATIONAL (CCI) 01/06/2015 – 15/12/2019

• Servicing of new business and existing customers;

• Addressed and resolved complex enquires within an immaculate time frame;

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

BUSINESS SERVICES CONSULTANT, CALL CENTRE INTERNATIONAL (CCI) 15/12/2019 – CURRENT

• Completion of Account Inquiries within the business and customer related

(Account Management: Raising of Refunds, Authorization and Allocation of Page 2 Ismail Gumede

Payments, Total Loss Settlements, Resolving Disputed and Fraudulent Activity of Payments, Clearing of our Trade Debt, etc)

• Implementation of Fraud Detection and Process

• Client Services - Communication via Email and Telephonically

• Addressed and resolved customer product complaints empathetically and professionally.

• Gathered and verified all required customer information for tracking purposes.

• Accurately documented, researched and resolved customer service issues.

• Referred unresolved customer grievances to designated departments for further investigation.

• Completion of System Change, Testing and Development within the business

(System Operations).

• Evaluating and Resolving Payment Declines and System Errors. REFERENCES

• Londeka Myeza 078*******

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