Joan Jago

**** ********* ****, ********, ** ***** Phone: 218-***-****

Email: adxp7g@r.postjobfree.com

June 15, 2023

Bradenton Health Care

Bradenton, FL 34210

Dear Hiring Professional:

I recently tried retiring early, to be a fulltime family caregiver and working only part time, and quickly found out, that retirement was not for me! I was finally able to return to Florida and I am really looking forward to returning to the business world after the pandemic! I may have been away from the outside working world for a brief time (Pandemic related), but I have retained the knowledge and skills I have acquired, and I have all of my experiences to draw upon, to be most customer-focused, resourceful and efficient Administrative Assistant/Receptionist for your organization!

I was so fortunate to gain experience in so many clerical, administrative and customer service roles throughout my career, working mainly in healthcare and medical environments (not all reflected on resume) which also includes supervisory experience in business offices for hospitals, assisted living facilities, clinical-nursing (in hospitals and nursing homes) and general business management. Over time, I have perfected my time management and organizational skills, so I am able to support multiple departments and executives at one time. Providing support to several departments simultaneously really pushed me to be a better problem solver; to assess tasks quickly, to streamline processes and find solutions if needed, and to always meet task deadlines. I have had specialized problem-solving training, which has proved invaluable in business operations! More specifically, my administrative experience includes reception, customer service, project management, data tracking, report generation, correspondence, calendar management, extensive meeting scheduling, sales and marketing, HR, payroll and Onboarding, expense processing, creating proposals, contracts, presentations, and assisting with policies and procedures. I am always interested in expanding my knowledge and skill set and I am always looking to assume new tasks and challenges!

Along with my drive and enthusiasm, the contributions I could provide to your organization are:

Excellent communication and interpersonal “people skills!” I always take the initiative to develop and maintain effective relationships with internal and with external customers (the public) as well. I have had additional Communication and Interpersonal Skills training to assist me with providing better customer service!

Experience and skills in all aspects of office operations: I am energetic and detail-oriented!

I am not one to wait for work to be handed to me; I will take the initiative to seek out projects and tasks that need to be completed and assist others as well!

I take pride and ownership in my work, combine my passion with a strong commitment, so I may bring value and provide positive contributions to the organization.

I would welcome the opportunity to learn more about the position and to present my qualifications in person. Thank you in advance for your time and professional courtesy in reviewing my resume. I look forward to hearing from you soon.

With best regards,

Joan Jago

Joan Jago 7215 Pinecrest Lane, Ellenton, FL 34222 Phone: 218-***-****

Summary

Highly skilled, self-motivated professional with 20+ years of experience performing complex administrative tasks. Possesses superior time management and organizational skills. Strong reputation for being an innovative problem solver and critical thinker. Recognized for the ability to take the initiative to get things done! Excels in managing multiple projects concurrently with close attention to detail and follow-through. Very flexible to changing priorities and prioritizing workload. Able to meet challenging goals and objectives, working under pressure with deadlines, without sacrificing quality. Works well independently and/or in a team environment. Always maintains a positive demeanor and a “Whatever it takes” attitude!

Key Competencies

• Excellent Communication and Interpersonal Skills

• Concurrent Project Management

• Relationship Builder

• Analytical

• Critical Problem-Solver/Issue Resolution

• Sound Decision Making

Technology skills: MS-Outlook, Word, Excel, PowerPoint, Google Suite, SharePoint, Salesforce, EPIC

Career Path and Experience

Home Health Assistant, Private Duty Clients, Duluth, MN 2019 – 2022

Assist individuals in their home with their household tasks and personal care.

Administrative Assistant, Island Investment, Inc. Duluth, MN 2019

Provide administrative support to the CEO/owner of numerous hotels and restaurants.

Assist hotel and restaurant managers with new hire paperwork. Work with managers on the Onboarding process. Schedule interviews, notify applicants, follow-up on recruitment process

for compliancy and completeness. Notify managers of status.

Track data and compile monthly reports for KPI’s: revenue/sales, food costs, labor, customers.

Receptionist, Ecumen Lakeshore Independent and Assisted Living, Duluth, MN 2017 - 2018

Answer multiphone lines, routing all calls, provide information as needed, taking messages.

Maintain a professional level of patient privacy in accordance with HIPAA procedures.

Greet and assist all guests and residents; answering questions, concerns, provide directions.

Manage the sales of the gift shop and café, process cash, check, and credit card transactions; daily closing procedures of gift shop, café, reception; reconcile the day’s transactions, make deposit.

Assist business office with reconciling resident’s monthly miscellaneous charges; post charges, monitor the resident safe check-in/out, attend to guests staying in the rental apartments-check in/out, process payments, process maintenance work orders, take reservations for events.

Office Assistant, Cremation Society of Minnesota, Duluth, MN 2016 - 2017

Answer multiphone lines, routing all calls, provide information as needed, taking messages.

Provide administrative and clerical support to the Funeral Directors; process all paperwork

needed for the funeral/cremation arrangements and/or services; Social Security, the State.

Interact with the customers needing information regarding funeral arrangement/cremation.

Receptionist, Edgewood Vista Assisted Living, Hermantown, MN 2015 – 2016

Answer multiphone lines, routing all calls, provide information as needed, taking messages, ensuring patient privacy in accordance with HIPAA.

Greet all guests and residents entering the facility, assist by answering their questions and regarding resident apartments, meeting rooms, events, facility directions; distribute/sell dining room tickets; take reservations, escort guests as needed.

Assist Sales and Marketing; assemble sales packets, give tours of facility when necessary,

process new resident paperwork and assemble their new chart.

Process paperwork for the nursing staff; arrange travel for resident appointments.

Office Assistant, Clear Water Parish, Cloquet, MN 2012 - 2015

Provide administrative support for the Pastors, Board of Directors, Committee chairs, Ministries and the members for 4 churches; take Board meeting minutes, distribute meeting minutes,

prepare monthly financial reports, email correspondence; Greet members and guests, answer the phone for the office and field calls, take messages, resolve issues with security and maintenance.

Responsible for developing, producing and distributing the weekly bulletin for 4 churches.

Responsible for working with the members for newsletter content; produced monthly newsletter.

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Joan Jago 7215 Pinecrest Lane, Ellenton, FL 34222 Phone: 218-***-****

Career Path and Experience Continued

Executive Assistant, DaVita, Inc., Minneapolis, MN 2011 – 2012

Provide administrative and clerical support for four Senior Directors/Clinical Services.

Responsible for the calendars; updating and confirming meetings and appointments daily for the Executives; plan, coordinate and schedule meetings for Clinical Services and for People Services by Webex, teleconference; send out meeting notifications, the agenda and meeting presentations.

Track, monitor and gather data to develop weekly reports on key performance indicators for the clinics of the Midwest region for the Directors of Clinical Services. Distribute reports.

Collaborated with the manager of special teams to develop a report for tracking mock inspections/deficiency reporting, before the actual health department visits the 100+ clinics.

Supervisor/Coordinator Registration, Access Community Health Center, Madison, WI 2010 - 2011

Responsible for the hiring, supervision and training of the Registrars at 4 clinic locations; medical/dental, who scheduled appointments, captured demographics and verified insurance.

Monitored patient flow and ensured patients were receiving a high level of customer service.

Office Manager, RSM McGladrey and McGladrey & Pullen, Duluth, MN 2006 - 2009

Oversee office operations/100+ employees including monitoring office renovation and expansion, office assignment, ordering equipment/supplies, maintenance and security; the “Go-To” person for the office clients, a resource for the regional offices.

Worked with Corporate on Human Resource issues: training, certifications, Onboarding, payroll, insurance, benefits, etc. Update website daily; communicate with all office personnel on updates.

Supervised and provided leadership and oversee quality and compliance of the administration team who were responsible for administrative and clerical support to the Managing Partners, Accountants and Auditors for developing contracts and proposals.

Supervisor, PreRegistration/PreAdmissions/Outreach, Essentia, Duluth, MN 2004 - 2006

Provided hands-on leadership/supervision to a team of 30 for 3 Call Center departments that were responsible for patient information. Reviewed patient EMR’s, call patients for correct demographics and insurance information. Answer patient calls, going online or calling insurance companies for verification.

Activate participant on the Cross-functional Denial Management Project team. Worked with EPIC trainer on Revenue Cycle and PreRegistration process directly relating to Denials.

Monitors department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity with team input.

Training and Certifications

RSM McGladrey, Duluth, MN – Training: Proactive Manager, PeopleSoft Resource Management Rockhurst University, Continuing Education Center – How to Manage Emotions and Excel Under Pressure, Essential Coaching and Mentoring Skills for Managers, Improving Communication and Interpersonal skills, Developing Your Management and Leadership Skills

St. Mary’s/Duluth Clinic, Duluth, MN- Leadership Development/Supervisor Training, Mastering Quality & Safety I & II, Hiring Practices, Financial Reports, Visio Training

Fairview-University Medical Center – Minneapolis, MN – Customer Service Training – Certificate

U of M– Duluth Technology Center –MS Office- Certificates in Access I & II, Excel, PowerPoint I & II

FADE - Problem Solving/Root Cause Analysis Training–USG Interiors, Cloquet, MN Certificate

Education

Lake Superior College – Duluth, MN - Obtained credits Supervisor/Managerial Course

Hillsborough Community College, Tampa, FL – Completed Credits/ Registered Nurse Associate degree

Tampa Bay Vocational- Tampa, FL- Certified Nursing Assistant and Home Health Certificates

Hibbing Community College, Hibbing, MN -Credits/Registered Nurse Associate degree

University of Minnesota Duluth, Duluth, MN – Completed Credits/Bachelor’s degree.

Duluth Denfeld High School – Diploma

References

Barb Kjorstad, Manager, Enbridge, 1409 Hammond Avenue, Superior, WI 54880 Cell: 218-***-****

Jayne Lowry, Supervisor, Ecumen, 4002 London Road, Duluth, MN 55804 Cell: 218-***-****

Elizabeth “Libby” Stenson, HOM, 4726 Loberg Avenue, Duluth, MN 55811 Cell: 218-***-****

Bill Moen, Coordinator, Black Bear, 1785 MN HWY 210, Carlton, MN 55718 Cell: 218-***-****

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