John Royall

adxp74@r.postjobfree.com • 415-***-****

LinkedIn URL • San Rafael, CA, 94901

Project & Operations Management

Results-oriented and performance-driven professional with extensive experience leading all facets of project, crew, and operations management across diverse corporate sectors. Skilled in prioritizing simultaneous tasks, creating/coordinating intricate schedules, and enhancing overall efficiency and productivity. Strategic leader; deft at setting goals, building and leading high-performing teams, analyzing processes, identifying areas of improvement, and developing and employing corrective action plans. Advanced knowledge of materials, methods, and tools related to construction of commercial and residential buildings. Instrumental in reading blueprints and construction formats with strong understanding of spatial design. Articulate communicator; adept at promoting cross-functional collaboration, strengthening constructive employee relations, and fostering professional relationships with key stakeholders at all levels.

Core Competencies

Project Management

Operations Oversight

Crew Administration

Employee Relations

Customer Service

Budgeting & Invoicing

Apartment Maintenance

Team Building & Leadership

Documentation & Reporting

Large Equipment Management

Training & Development

Stakeholder Engagement

Health & Safety Compliance

Business & Revenue Growth

Complex Problem Resolution

Professional Experience

All Star Rents, San Rafael, CA 2019 – Present

Yard Supervisor

Establish and achieve long-term business objectives by formulating and employing strategic action plans. Ensure positive customer experience by delivering best-in-class service. Assist customers in selecting the most suitable equipment required for a particular job. Aid customers in choosing the appropriate method to transport the equipment to the job site as well as oversee the deliveries. Organize and maintain tools and equipment to improve productivity and efficiency.

Selected Accomplishments:

Spearheaded multi-million-dollar rental yard by leveraging excellent business management/administrative skills.

Accelerated clients and equipment departure as well as enhanced overall efficiency by restructuring workspace.

Improved communications with colleagues and customers by implementing best practices.

West Marine, Marin City, CA 2017 – 2019

Sales Associate

Received and assisted customers in purchasing products as well as delivered inclusive product information, including specifications, cost, and operations. Provided direct assistance to customers, enhancing satisfaction and loyalty. Processed newly received shipments and organized and replenished stock, assuring smooth flow of operations.

Selected Accomplishments:

●Boosted current sales by delivering exceptional customer service and resolving customer complaints.

●Acquired knowledge of watercraft to better assist customers with purchases; frequently called on by customers and repeat customers to assist in upkeeping the watercraft.

●Obtained extensive knowledge of the many different items like fluids, nuts, bolts, and a variety of parts to keep them on the waters safety.

CDC Marin Education Corp, Marin City, CA 2015 – 2017

Union Certification

●Achieved union certificates for flagger, hazmat/hazwoper, solar, and confined spaces.

●Instructed a class at CDC Marin Education on construction and tools using advanced subject knowledge/expertise.

LLC, Inc. Seaside, OR 2013 – 2015

Restoration of Apartment Complex

Restored high-value properties/homes by assessing damage and repairing and installing new materials. Answered complaints, explained job specifications/invoices, and performed various customer service tasks. Adhered to personal safety standards by wearing appropriate protective gear and using the right equipment.

Selected Accomplishments:

●Drove threefold enhancement in rent revenue by renovating the flats in timely manner and restoring several acres of lawn/forest to prime condition, increasing number of apartments available for rent.

Additional Experience

Custodian, Apartment Manteca, Facility Management Wollberg/Michaelson, San Rafael, CA

Demolition, Dry Rot Repair, Tile Installation, Bathrooms Mike Tripolty Tile, Inc., San Anselmo, CA

Construction Forman-Project Management Bohannon Concrete, Walnut Creek, CA

Education & Training

Roots of Success, Green Technologies Certificate

College of Marin, Kentfield, CA

Certification Program Estimator/Project Management

Martinez Community College

Union Certificate for Flagger, Hazmat/Hazwoper, and Confined Spaces

CDC Marin Education Corp, Marin City, CA

Technical Proficiencies

MS Office Suite – Word, Excel, Outlook Windows Mac OS Social Media

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