Mohammad Akil Sheikh Mob: +918*********

E-mail: adxp6o@r.postjobfree.com

Friendly, enthusiastic and organized with multitasking skills, looking for a responsible position to utilize my refined, articulate, and professional services as a front office individual in the provision of exceptional service to the customers in hospitality industry.

Strength and skills

Good personal presentation and communication skills

Friendly, courteous and service oriented

Calm,efficient, & organized with great attention to detail

Professional manner with an emphasis on hospitality and guest service

Ability to coordinate efficiently with different teams

A person with can-do attitude

Work experience

Front desk officer cum night auditor May 2022 to Present Braiden Hotel and Resorts, Al-Jubail, Saudi Arabia

Welcoming guests on arrival for check-in or check-out & providing them with any information they need

Attending to all calls and queries relating to all bookings in the establishment

Ensuring that customers receive exceptional services during their time in the establishment

Reviewing all card and cash transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process

Preparing daily reconciliation report and verifying with daily financial records

Ensuring that accurate and updated financial ledger and records are kept

Balancing of cash drawer and log receipts.

Completing and ensuring that all EOD tasks have been performed by the various departments in the establishment accurately.

Front desk executive Feb 2019 to may 2022

Vrindavan hotels and restaurant, mumbai, India

Perform check-in and check-out activities

Accommodate guest by greetings & assigning rooms

Cash/ credit/debit payments management

Handle guest complaints and requests in a professional manner

Sort general complaints and issues of workers and customers

Coordinate group arrivals and departures in a timely fashion

Receive and great guests politely, leaving a positive impression of the firm in their minds

Prepare the standard operating manual for guest profile update report

Prepare night audit, daily occupancy and variance reports. Guest relation executive (facility management) July 2018 to Feb 2019 Colliers international India Pvt ltd, Mumbai, India

Collecting visitors details and issuing visitor pass

Organizing all the entities of guest check-in & check-out

Inventory management of stocks of front office

Supervising all operational area like gym, pool, mph, spa, game zone, kids play zone etc

Set appointments for managers and clients per request, with due consideration to their

Contact with the staff at meetings and conferences to make arrangements for refreshment

Collect emails and reply as per the instruction of seniors Guest relation executive (front of house) Nov 2017 to July 2018 Oyo rooms (Alcott town planners pvt ltd ), Mumbai, India

Perform check-in and check-out activities

Accommodate guest by greetings & assigning rooms

Cash/ credit/debit payments management

Coordinate group arrivals and departures in a timely fashion

Arrange accommodations in overbooked situations

Receive and great guests politely, leaving a positive impression of the firm in their minds

Handle guest complaints and requests in a professional manner

Sort general complaints and issues of workers and customers

Coordinate special billing arrangements and request

Train subordinates and conduct briefing sessions daily

Prepare the standard operating manual for guest profile update report

Prepare night audit, daily occupancy and variance reports Education

Bachelors degree in science 2019

59% [SRJ Degree College] UP, India.

Certification and training

Certification course in front office management

Certification in training program for soft skills

Certification in training program for customer service

Fifteen days of training qualified as GRE

IT skills

Ms office [ excel, word, outlook ]

Email, internet troubleshooting.

Menson, Nazeel [ hotel operation software’s ]

Hands on experience of office tools [printers, scanner ] Language

English (professional working)

Arabic (Intermediate)

Hindi (native)

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