ZANDRA G. WARDLAW

***-* **** ******

Ripley, TN *8063

731-***-****

adxp6n@r.postjobfree.com

Objective

To obtain a challenging position with promotion opportunities

Career Summary

Fifteen years of clerical/office management, customers service and billing experience

Demonstrated the ability to communicate and comprehend data and concepts effectively with a variety of audiences

Exhibits strong skills in problem solving; prioritizing tasks and meeting deadlines; able to acquire new technical and computer skills

Significant abilities with working independently and in groups/teams in a professional manner, including cross functional teams and internal/external networking

Experience

Department of Safety and Homeland Security

Tennessee Driver License Examiner – Covington TN January 2022- Present

Driver Services Division is to promote safe, knowledgeable and competent drivers in the State of Tennessee. This program offers various services to the citizens of Tennessee; this division is responsible for testing and issuing drivers licenses, offers voter registration and issuance driving records.

Administer visual test, written, oral or computer test to individual apply for driver’s licenses, learners permit or ID card and hand gun license

Issue regular or commercial license (which include boat and motor cycles license)

Collect test payments, maintain records, filing applications, entering information into software programs to keep accurate records

Enforce safety and other state and federal licensing regulations

Baptist Memorial Hospital Covington, TN March 2021- January 2022

A high quality network of hospital(s) dedicated to providing compassionate care for patient throughout the Mid-South

Admission Representatives

Greet and provide customer service by patient registration in an effective courteous manner

Verify patient personal information, insurance and make necessary changes

Maintain workflow by assisting co-workers and Department Manager in all capacities

Collect patient’s copay and deductible for necessary transaction(s) and past due account(s)

Assist customer(s) with Financial Program paperwork when necessary

West Tennessee State Penitentiary Henning, TN June 2016-October 2019

Department of Corrections

TDOC facility that operate safe and secure prisons and provide effective community supervision in order to enhance public safety

Account Clerk - Trust Fund Department

Provide Customer Service by handling visitors/callers tactfully while providing quality services in a courteous and efficient manner

Research, track and resolve accounting problems, submit documentation to various department/entities per scanned file

Record transaction, key daily worksheets to the ledger system

Run daily reports; complete daily Balance Sheet

Process trust fund bank deposit and arrange for bank deposit delivery

Work with calculator, spreadsheet and check records from online database

Support supervisor in daily operations by performing accounting and other clerical duties

Lauderdale County Medical Clinic Ripley, TN March 2013 – December 2015

FQHC facility that offers quality care services to individual(s) without insurance as well as private and commercial insurance

Front Desk Receptionist

Answer incoming phone calls and handle properly via appropriate transfer, taking message or follow-up with a return call

Coordinating office schedule and greeting customers in a courteous manner

Data Entry, Scanning and Faxing documentation to home office

Maintain workflow by assisting Office Manager in all capacities

Verified insurance eligibility and income for indigent program

Prepare daily deposit, collect copays/deductibles and collect on bad debts

Maintain patient charts with updated information; verify insurance per national insurance database

Generate production reports daily; process incoming and outgoing mail daily

Baptist Memorial Hospital Tipton Covington, TN Feb 2012- March 2013

A high quality network of hospital(s) dedicated to providing compassionate care for patient throughout the Mid-South

Patient Account Representative

Assisted uninsured/under insured patient regarding Charity/Indigent Program based on proof of income

Verified eligibility and benefits on individual insurance plan, both in network and out of network per insurance database

Submitted claims to insurance for payment

Advised patients regarding accounts- past due/present balance in a tactful professional manner

Researched credit balance accounts by adjustments/transfer/refund the balance

Follow-up on unpaid or denied claims with insurance company

Lauderdale Community Hospital Ripley, TN April 2007 – February 2012

A critical access hospital that is committed to providing high quality medical care in a friendly environment

Accounts Receivable Clerk/Patient Account Representative

Post insurance/cash payments to patient account(s)

Balanced daily receipts and prepare daily bank deposit

Advised patient on account past due/present balance

Assisted uninsured patient with Charity/Indigent Program

Advance Check Cashing Ripley, TN April 1997 – April 2007

A local payday loan company with the goal to be friendly and compassionate the customers need

Office Manager

Greet Customer(s) in a friendly and courteous manner

Verified personal and banking information on customers to issue cash advances

Kept track of monies issued to and received from customers

Deposit checks and money when needed, keep daily cash balance

Kept records of return check(s), maintained incoming and outgoing mail, maintained delinquent checks file

Ran weekly and monthly reports of transactions, payments and deposit items

Education

University of Martin Attending Graduation Anticipated

Ripley Campus – Ripley TN (Bachelor in Business Management)

West TN Business College Graduated June 1983

Jackson TN (Diploma in Accounting/Office Management)

Ripley High School Graduated May 1982

Ripley, TN (Diploma in Math, Vocational Office Education)

..

Contact this candidate