Housekeeping Manager Front Desk
Resume:
ASHOK KANOJIYA
PROFESSIONAL SUMMARY
Enthusiastic Housekeeping Manager successful working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Background directing 46 housekeepers serving guests in 602-room hotel facilities. SKILLS
• Supply Inventory Management
• Daily Facility Operations
• Expense Tracking
• Staff Training
• Daily Progress Reports
• Health and Safety Compliance
• Performance Evaluations
• Budget Administration
• Room Turnover
• Task Prioritization
• Proper Equipment Usage
• Quality Assurance and Control
• New Program Implementation
WORK HISTORY
April 2022 - Current
The Curve Hotel - Housekeeping Manager, Doha,Qatar 14+ Years of progressive working experience of serving the Hospitality Industry in India & Qatar
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Drove improvements to workflow and room turnover with hands-on, proactive management style
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• Increased employee performance through effective supervision and training. Investigating guest complaints and resolving issues to increase customer satisfaction and establish trust.
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Promoted safety by demonstrating proper operation and training staff on power equipment tools.
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Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
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Maintaining all hotel guest rooms and public areas, plus the ‘heart of house', ensuring the highest standards of cleanliness are met Analyze all competition businesses and plan all schedule for spring cleaning and perform regular audit on same and ensure compliance to all lost and found procedures
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Established standards and guidelines to ensure total guest satisfaction and team productivity in compliance with SOPs .
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• Sharing the month end reports with General Manager and Managing Director.
• Managed team productivity and workflow to exceed quality standards.
• Managing staff of 46 housekeepers.
*****.**********@*****.***
Doha, Qatar 13257
EDUCATION
Bachelor's in Commerce:
Accounting
Mumbai University, India,
Mumbai, October 2012
Twin Diploma From AH&LA:
Hotel Management
Atharva College of Hotel
Management, India, Mumbai,
June 2009
Completed professional
development in Accounting
& Economics
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LANGUAGES
Hindi: Native language
English: C2
Proficient
Marathi: B2
Upper intermediate
August 2014 - March 2022
Oryx Airport & Garden Hotel, Qatar Airways - Assistant Housekeeping Manager, Clean Manager, Doha,Qatar
July 2012 - July 2014
Meluha The Fern - Senior Housekeeping Executive, Mumbai, India January 2012 - April 2012
THE LEELA HOTELS - Housekeeping Executive, Mumbai,India Conducting regular room inspections to verify compliance with housekeeping standards.
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Conducting regular room inspections to verify compliance with housekeeping standards.
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Efficiently ran housekeeping department as acting Housekeeping Manager with 26 staff.
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• Prepared yearly Budget plan for housekeeping operation Coordinated with FMM- Facility Management team to ensure all maintenance and refurbishments of hotel are taken care off
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• Very much familiar with Property Management System software Monitored all sub activities for departments and maintain records of all expenses and for department and recommend ways to increase efficiency
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Designed all housekeeping policies and procedures according to required standards and schedule all rotational duties for staff
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Implemented and maintained procedures and policies established with Front Office, Food and Beverage,Laundry,Engineering, Training, Linen Room and Contract Cleaner
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Operational knowledge of housekeeping equipment and machine, including washing machine, dry-cleaner, pressing machine Monitor and ensure response to all client requests and maintain company standards in all work at all times
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• Developed people in department by Cross training and cross exposure
• Screened applications for hiring new housekeeping employees.
• Assisted Director of Housekeeping in day today operation Demonstrated strong organizational and time management skills while managing multiple projects
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• Evaluated records to forecast department personnel requirements
• Identified issues, analyzed information and provided solutions to problems Prepared reports concerning room occupancy, payroll, and department expenses
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Examined building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management
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• Attended staff meetings to discuss company policies and patrons' complaints Issued supplies and equipment to workers & Handling Guest Complaints Establishes standards and procedures for work of housekeeping staff
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Advised manager, desk Coordinators or admitting personnel of rooms ready for occupancy
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Recorded data regarding work assignments, personnel actions, and time attendance cards, and prepares periodic reports
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• Planed for maintenance and spring clean for guest room and Public Areas
• Handled Housekeeping staff meeting of rooms and public areas Screened job applicants, hired new employees, and recommended promotions, transfers, and cross training within department
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• Lead Team of 7supervisors and 43Team members
• Organized and facilitated room making process
January 2010 - January 2012
HYATT REGENCY - Team Leader, Mumbai,India
June 2008 - December 2009
OBEROI HOTELS& RESORTS - Housekeeping Supervisor, Mumbai, India
• Daily allocation of rooms and deep cleaning tasks to team members Responsible for cleanliness of guest rooms, corridors and heart of house area of floor Checked occupied and departure rooms, giving special attention to guest needs Ensured that entire operation is performed as per laid down standards To organize immediately guest needs under intimation to EHK/Executive Manage guest requests, including VIP amenities and communicating them to relevant team members Routine inspection of guest bedrooms to ensure they meet standards
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• Aware of all room categories and amenities
Achieve positive outcomes from guest queries in an timely and efficient manner Carry out lost and found procedures
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• Report maintenance issues to Maintenance/Engineering Department
• Assist Housekeeping Manager with training requirements Comply with hotel security, fire regulations and all health and safety legislation
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• Controlling departmental Expenses
• Conducting trainings within department for staff as well as for supervisors. Supervised housekeeping and laundry facilities, overseeing 25 Team members
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Ensured guest room status is communicated to Front Desk in an timely and efficient manner
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Obtained list of rooms to be cleaned and list of prospective check-outs or discharges to prepare work assignments Assigns room attendants their duties and inspects work for conformance to prescribed standards of cleanliness Works effectively with Engineering department on guest room maintenance needs
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• Understood and complied with loss prevention policies and procedures
• Ensured all employees have proper supplies, equipment and uniforms Assisted in supervising effective inspection program for all guestrooms and public space
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Managed linen inventory and guest supplies and assisted in ordering of supplies as necessary
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Supervised Housekeeping and all related areas in absence of Assistant Housekeeping Manager
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Observed service behaviors of employees and provided feedback to individuals; continuously strived to improve service performance
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Investigated complaints regarding housekeeping service and equipment, and takes corrective action
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Increased sales in Minibar by 20% while sharing and implementing the new ideas.
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Established open and professional relationships with team members to achieve quick resolutions for various issues
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OCER Programme Supervision of Rooms & Public areas cleanliness & Desk Operations
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• Adherence of Procedures & Standard Manual
• Checked VVIP rooms before arrivals
• Ensured that department key control procedures are strictly adhered to
• Updated Lost & Found items to Guest Profile
• Ensured that all chemicals are stored and used safely Managed Laundry Operations Overlooking cleaning & Periodic cleaning schedules of rooms
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Entrusted with the responsibility of client relationship management to assure satisfactory service and speedy problem solving
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Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets, including establishing par stocks, equipment cares and maintenance and inventory taking as required.
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• Managed laundry sorting, washing, drying, and ironing ADDITIONAL INFORMATION
PERSONAL DETAILS (, Ashok Kanojiya ) Permanent Address Mumbai, India Marital Status, Height 174 cms Weight 65 Kgs
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