Customer Service Help Desk

Ed Lyzenga

*** **** ******* ***** *****, La Habra, CA 90631

734-***-**** adxp0v@r.postjobfree.com

Experienced, focused and friendly individual with a degree in Business, with a background in pre need (funeral) and industrial sales. Extensive history of combining optimism, enthusiasm, persuasion and fact in order to win others to a point of view and to achieve organizational and personal goals. Possesses a great deal of work energy, is quick paced and enjoys variety and change of both people and task along with the ability to impart technical or intellectual information to others with enthusiasm and optimism. Eager to meet the customers needs and will establish rapport quickly. Friendliness and ability to verbalize (with enthusiasm) detail and facts makes for a terrific combo to communicate at all levels.

SKILLS

People management

Persuasive negotiator

Strong interpersonal abilities

Resolution oriented

Enthusiastic and Energetic

Flexible

Customer service oriented

Motivated team player

PROFESSIONAL EXPERIENCE

Solorzano Services / Fed Ex Victorville/ Brea CA November 2022 – present

Ensure delivery of packages to both apartment homes and individual residences. Drive transit van to location. Record all activity on electronic scanners, verifying delivery of parcels. Took on a route others avoided and made it my own.

Citrus Homes La Mirada, CA June 2022 – October 2022

Sales and support

Assist owner in all aspects of a fledging construction business.

Trelevate Orange County, CA April 2022 – June 2022

B2B Advisor

Conducted B2B outside sales with small to midsize businesses in the field.

Built and drove sales pipeline through prospecting and face-to-face presentations.

Found leads by going business to business - "pounding the pavement".

Communicate with sales team openly and frequently throughout each day.

Offered local businesses a full suite of products and services within the energy efficiency field.

Envision/ White Emerson Mortuary Whittier, California November 2020 – April 2022

Pre Arrangement Funeral Sales Counselor

Meet with families to set up pre arrangements for funeral services at White Emerson. Phone prospect families who have used our mortuary services in the recent past and set up F2F appointments. In these appointments, provide full descriptions to families and individuals, explaining the terms of our contracts, various funeral options / offerings. Also provide details about different payment plans and other sundry questions.

Submit all contracts to collaborative insurance company, with full support and in conjunction with local funeral home. Provide on-going services to those who have questions about previously arranged pre-plans. Work very closely with the mortuary managing director, funeral directors and various support staff.

College Medical Center Long Beach, California September 2018 – October 2020

Human Resources Assistant

Manage and update all employee personnel files and safeguard their confidentiality.

Complete verifications of employment for all personnel requests.

Communicate with new hires to schedule new employee physical and drug screen.

Schedule new hire appointments and communicate with various departments.

Assist employees via phone and at CMC HR Help Desk.

The Navigators La Habra, California March 1994 - September 2018

Field Staff

Raised own financial support, often pursuing individuals and churches who were first time acquaintances. Spoke regularly to groups of 15 to 40 (and occasionally 300-500) people, teaching the Bible on sundry topics. Mentored individuals one on one, teaching new skills or helping them through personal difficulties. Led group Bible Studies in various locations, including workplaces, homes, restaurants and in Russia, Michigan and California. Trained leaders in many of the above skills. Traveled and lived in Russia for 13 months. Learned about different cultures and how to read people very different than myself.

Central Industrial Supply Grand Rapids, Michigan September 1991 - April 2000

Outside Sales

Sold pneumatic equipment, abrasive material and sundry products to industry. Provided company with at least 10% annual growth in revenue and gross profit each year in my sales territory.

Prospected and conducted face-to-face sales calls with owners, general managers, engineers and maintenance supervisors throughout assigned territory.

Contacted new and existing customers to discuss how their needs could be met through specific products and services.

Quoted prices, credit terms and other bid specifications.

Identified prospective customers by following leads from existing clients, working closely with manufacturer’s representatives.

Negotiated prices, terms of sales, and service agreements.

Wrote sales contracts for orders obtained and submitted orders for processing.

Selected the correct products based on customer needs, product specifications and applicable regulations.

Prioritized tasks and projects to meet tight deadlines.

Attended monthly sales meetings and quarterly sales training.

Consulted with businesses to supply accurate product and service information.

Met with existing customers to review current services and expand sales opportunities.

Maintained and expanded knowledge of current sales and promotions, policies regarding payments and exchanges and security practices.

Note: 19 month work gap - Trained to go and lived out of the country and re-entered life in the USA for this time period. Worked for Central from 1991-1994 and then October 1995 until April 2000. Also was bi-vocational with the Navigators and Central from 1995 until 2000.

EDUCATION

B.A. College of Business - Michigan State University

Contact this candidate