Marko Taskas

**** ********** *****

Pickering, Ontario

L1V 7A6

Telephone: 416-***-****

Email address: adxp02@r.postjobfree.com

Professional Profile:

• IT Professional with over 20+ years of extensive experience in system analysis, technical support and project coordination

• Extensive experience with Microsoft Windows operating systems and applications (Excel, Word, Sharepoint)

• Experience with VPN, SMS, SCCM, Citrix XenApp and LYNC communication applications

• Extensive experience with various email applications including Lotus Notes and Exchange

• Extensive experience with Remedy, ServiceNow, Clarity and ITSM based on ITIL practices

• A decision maker well organized, resourceful and efficient.

• ITIL v3 Service Strategy, service design, service transition, service operation and continual service improvement.

• Extremely dependable in completing projects accurately and on time.

• Equally effective working in self-management projects and as a member of a team.

• Strong communication, interpersonal and organizational skills

EMPLOYMENT EXPERIENCE

Apr 22 – Present TASKUS, New Braunfels, Texas - Remote

Vice President, IT Operations, Americas/Europe

Responsible for leading a team of 2 direct reports and 25 indirect reports that are highly engaged in the end user experience activities and develop professional individuals across the US, Latin America and Europe

Responsible for defining, leading, advising, and implementing strategic transformational initiatives within IT and partnering with business leaders to develop support processes, manage escalations and continually improve IT service delivery

Develop and maintain processes, policies, standards, and systems that help to effectively manage both on a daily basis and a long term over IT Service Excellence standpoint while collaborating with the different IT teams

Worked with the Security team to review and implement security measures to protect the company from any attacks

Manage continuous improvement efforts in regards to the overall experience of the employees as it relates to their interaction with IT

Leading IT strategy and integration projects for any acquisitions

Responsible for the long term vision for end user computing and performance metrics

Negotiate with vendors for best possible price on technologies and third-party outsourcing companies

Manage and monitor the IT White Glove service to allow for a successful onboarding experience

Manage and apply any Digital Technologies which include Cloud and Analytics, part of the project that promoted On Prem applications to Azure

Monitor and analyze data and trends to identify potential opportunities, needs, issues and problems that could impact business results

Define and implement a service information framework and knowledge base to capture key information on assets, users and systems required to manage and improve IT service delivery

Direct the design of new processes and solutions to ensure impacts and opportunities are effectively integrated into strategic initiatives

Manage and review monthly, quarterly and yearly budget for all GEOs in regard to Operating and Capital expenditures

Dec 18 – Apr 22 CONCENTRIX, Oshawa, Ontario

Director/Senior Director, IT Operations, North America

Manage a team of 7 Direct and 70 Indirect Reports of highly functional technical analyst professionals across 45 sites in North America

Perform performance reviews for Direct reports

Develop all my leaders management skills to build trust with the infrastructure teams as well as the business

Worked with the Security team to review and implement security measures to protect the company from any attacks

Review and evaluate the security policies on an ongoing basis

Part of a team that conducts security assessments through vulnerability testing and risk analysis

Communicate and collaborate with technical and non-technical professionals

Negotiate with vendors for best possible price on technologies and third-party outsourcing companies

Analyze and evaluate all initiatives in North America, working with all stakeholders to understand requirements from a solution perspective

Managed Digital Technologies which include such as Cloud and Analytics, part of the project that promoted on prem applications to Azure for North America

Managed and delivered application related projects including Java, Angular and Host

Facilitate the implementation of change projects including management activities

Direct the design of new processes and solutions to ensure impacts and opportunities are effectively integrated into strategic initiatives

Manage Data Centers across North America

Manage and review monthly, quarterly and yearly budget for North America in regard to Operating and Capital expenditures

Work with PCI and SOX clients to make sure that all compliances are followed to meet the standards

Aug 17 – Dec 18 CONCENTRIX, Oshawa, Ontario

Senior Manager, IT Delivery, North America

Manage a team of 30 highly functional technical analyst professionals across 17 sites in North America

Perform performance reviews for all staff reporting into my organization

Develop supervisors and managers management skills to build trust with technology teams as well as the business

Communicate and collaborate with technical and non-technical professionals

Analyze and evaluate all initiatives in North America, working with all stakeholders to understand requirements from a solution perspective

Facilitate the implementation of change projects including management activities

Managed Digital Technologies which include such as Cloud and Analytics, part of the project that promoted on prem applications to Azure for North America

Apr 14 – Jul 17 BMO FINANCIAL GROUP, Toronto, Ontario

Technical IT Project Coordinator – Contract

Overall coordination of upgrading over 350 M&I servers throughout the US

Overall coordination of the rollout of 4000 iPads to branches throughout Canada

Overall Lead for the deployment of Windows 7 to over 5000 users

Technical Delivery Lead being responsible for tracking, reporting and escalation point for management

Managed, trained and mentored 15 rollout technicians

Involved with infrastructure and network planning for multi-site build rooms capable of imaging 100+ machines at a time

Created and implemented in house procedures for implementing projects for all locations in Canada

Vendor management support for any escalations and coordination

Worked with the retail investment group

May 04 – Mar 14 EXXONMOBIL CANADA, Toronto, Ontario

Senior Project Coordinator – Permanent

Project and Delivery lead and overall coordination of major projects successfully for Central Canada. Rolled out Windows 7, Lenel Security Systems and SCCM

Senior Technical Lead for the Desktop Operation group providing day to day guidance and an escalation point to other desktop members as well as 50 – 80 remote analysts across the country

Accomplished in house process design and security and controls methodologies as well as using the ITIL service lifecycle. Lead and participated in internal audits

Created and executed safety plans for the overall safety of desktop and deployment strategies

Escalation point for any facility and data center operation issues

June 03 – Apr 04 HONDA CANADA, Toronto, Ontario

Client Support Analyst – Contract

Provide 2nd and 3rd level support to Honda Canada Employees

Analyze, diagnose and resolve computer hardware and software problems

Delivered a Web based system to all Honda dealers nationally

Create documentation for any new processes and for training purposes

Responsible for facility and data center operations

May 01 – May 03 IMPERIAL OIL LIMITED, Toronto, Ontario

Senior Desktop Support Analyst – Contract

Provide 2nd and 3rd level support to Imperial Oil Employees throughout Canada

Analyze, diagnose and resolve computer hardware and software problems

Installation of software applications using SMS

Create documentation for any new processes and for training purposes

Manage user enquiries about data and application conversions

Responsible for managing, tracking and reporting on special project

Feb 01 – May 01 BANK OF NOVA SCOTIA. Toronto

Project Manager - Contract

Responsible for managing, tracking and reporting on special projects.

Part of the Windows 2000 Server and Office 2000 roll out team

Managed and coordinated the move from one building to another.

Effectively supervised 3 desktop support analysts.

Provide 3rd level support to users and technicians whenever needed.

Liaised with vendors on finishing the project on time.

Mar 00 – Feb 01 NORIGEN COMMUNICATIONS INC. Toronto

Senior Desktop Support Analyst – Contract

Provided 2nd and 3rd level support to Norigen Employees throughout Canada.

Responsibilities included configuring and installing Windows NT 4.0 on workstations and laptops.

Created documentation for any new processes and for training purposes.

Effectively supervised 5 desktop support analysts.

Set up and deployed the inventory control to be able to better manage the computer assets

Nov 99 – Feb 00 MIN. OF CONSUMER AND COMMERCIAL RELATIONS, Toronto

Business Analyst – Contract

Analyzed data and applications ensuring Y2K compliancy

Managed user enquiries about data and application conversions.

Managed the transition of data files and applications smoothly and efficiently

Generated statistics for management on the progress of the conversion.

Ran Y2K tests on hardware and software.

Dec 98 – July 99 NESBITT BURNS, Toronto, Ontario

Deployment Leader Desktop Rollout – Contract

Responsible for tracking project from start to finish

Rolled out WINNT workstations on NT servers.

Maintained the inventory control for better management

Generated new documentation procedures for technicians to follow

Sept 97 – Dec 98 IMPERIAL OIL LIMITED, Toronto, Ontario

Client Support Analyst - Contract

Effectively supervised 5 desktop install engineers to comply with IMPERIAL OIL desktop standards including ongoing training of implementation techniques to other technicians.

Provide in depth support and training to users implementing Windows 95, NT, and the Office 97 products including Mainframe.

Manage all corporate enquiries in an efficient and effective manner.

EDUCATION/TRAINING

1989 to 1993 SENECA COLLEGE OF APPLIED ARTS & TECHNOLOGY, Toronto, Ontario

Diploma: Computer Programming and Analysis Program

REFERENCES AVAILABLE UPON REQUEST

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