Sales Associate Remote Customer

Mahwish Mir

**** ** ***** *** ******** Pines Fl *3028

305-***-**** adxozl@r.postjobfree.com

EDUCATION

University of Birmingham Birmingham, UK

Masters of Business Administration May 2004-September 2005

● Concentration: Marketing

● Was appointed by the Dean to be an advisor for student referral from Islamabad. Only student from graduating class to be given appointment.

WORK EXPERIENCE

Humana Fort Lauderdale, FL

Remote Medicare Insurance Broker January 2022 - To date

• Conducting plan comparison and analysis for new and existing members seeking new solutions.

• Generating at least 85% of own leads from referrals & local-tactical research and prospecting

• Maintained up-to-date & clear information about assigned and self-generated leads

• Using CRM and sales systems to analyze prospective customer needs and match to appropriate company products and services.

• Customizing sales presentations to communicate product features, including benefits and differences

• Always ensuring CMS compliance

• Making sure that the Medicare beneficiaries accurately understand the product choices available to them, s (eligibility requirements,

• Achieve/exceed monthly sales targets

review / approval of their enrollment application, timing of ID card receipt, etc.) and the service contacts and process

• Enroll eligible individuals in the Medicare products. Accurately and thoroughly complete and submit required enrollment documentation, consistent with Medicare requirements

MCI

MAXIMUS CDC PROJECT Fort Lauderdale, FL

Remote Call Agent (Vaccine Call/Registration/Support) January 2021 – August 2021

Provide excellent customer service and efficiently handle inbound inquiries in a positive manner.

Perform scheduling functions for COVID-19 vaccinations based on state requirements.

Transfer/refer caller to appropriate entities according to the established CDC guidelines.

Facilitate the fulfillment of caller requests for appointments, materials via mail, email, or download/

Respond to individuals seeking information about COVID-19 vaccine registry, appointment scheduling and/or verification. La

Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.

Escalate calls or issues to the appropriate designated staff for resolution, as needed.

Facilitate translation services for non-English speaking callers according to outlined procedures.

Meet quality assurance (QA) and other key performance metrics.

Utilize databases and written materials to look up and provide information to telephone inquiries.

SSS NAZ L.L.C Fort Lauderdale, FL

Remote Customer Service Trainer / Independent contractor June 2015 - April 2019

Remotely training agents for Carnival Cruise Line customer service using Carnival Cruise Line’s training materials

Ensuring all agents under the LLC meet the client’s performance metrics.

Conducting agent one on one development sessions to ensure continued growth.

Managing quality assurance of all agents under the LLC.

Total Quality Logistics Ft Lauderdale, FL

Logistics Account Executive in Training September 2014 – May 2015

Actively researching prospective customers via sales calls.

liaison between client, carrier, shipper, and receiver.

Developing customer relations by providing them with excellent customer service.

Manage the movement of the client’s goods, ensuring that they are picked up, transported and delivered on time.

Multi-tasking in a fast-paced environment with rapid changing priorities.

Simultaneously handling multiple phone lines.

RED VENTURES Miramar, FL

Sales Manager October 2012 – September 2014

• Managing day to day planning, operation and problem-solving of a team of 8 to 16 agents to meet the required service level components, standards and sales targets

• Developing agents to ensure delivery of a consistently superior sales experience by coaching and development and to act as the communication conduit between staff and Management.

• People management including HR related issues as well as training and staff development, conducting employee reviews.

• Motivating staff, interviewing and hiring personnel,

• Compiling reports on team’s performance and customer results.

• Operational Management to include managing the floor, adherence to schedule, ownership and problem resolution, call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience.

• Multi-tasking between team performance, administrative tasks and other duties as assigned.

Sales Associate/Consultant May 2011 – October 2012

● Ensure a positive customer experience by educating customers on the features and benefits of the product, responding to questions and overcoming objections, and accurately updating our contact management system

● Consistently perform on a variety of dimensions including, exceeding sales goals and meeting quality assurance requirements

● Increase customer profitability by utilizing cross-selling and upselling techniques.

● Drive profit through both inbound and permission based outbound calls by utilizing persuasive sales techniques

AT&T Miami, FL

Customer Sales Associate/Consultant October 2007 – October 2010

● Performed various duties that involved analysis of sales figures and creation of sales opportunities by identifying customer needs.

● Created the proper match between customer needs/requirements and company products.

● Maintained sales objectives throughout employment, with an average of being over 150% per product within the company's product portfolio.

● Developed and implemented training based on best practices that I fashioned over the course of time

● Initiated team development and report building activities to increase networking, thus resulting in increasing the teams sales result by 3% per quarter.

Languages:- English, Urdu, Punjabi, and Hindi.

Contact this candidate