Amanda L. Bonneau

**** **** ** ******* ****, VA *3607

Cell: 757-***-****

adxoyb@r.postjobfree.com

Career Snapshot

* ***** ************ ***** ****** intuitive reader

●Eleven years of commended performance in key customer service, sales and support roles.

●Expert in customer care/communications, problem solving, relationship building and user training and support.

●Excellent Up-selling skills, and cross selling.

●11 years childcare and teaching experience

Computer Skills

Word, Excel, PowerPoint, Access, Outlook, SQL, Taxes, Bookkeeping

References:

Doris Gauthier- Manager Sirod Inc.: 757-***-****

Taisha Jones- Co-worker

Nco: 757-***-****

Micheal Lennon

Supervisor-NCO:757-***-****

Customer Service, Sales & Support Specialist

Offering an award-winning track record of customer care and sales excellence within high-volume environments that include…

Call Centers ● Online Support ● Customer Service/Sales Desks ● Retail ● Fast Food and At home agent

Key Skills

●World-Class Customer Service

●Troubleshooting/ Problem Solving

●Up-Selling/Sales Support

●Supervisor and Management

●Call Center Operations

●Technical/User Support

●Complaint Handling

●Front Desk, call handling

Professional Experience

Homemaker —

Apple Inc —

Kelly Connect(Apple) —

Sirod Inc. —

Arise —

Alpine Access —

NCO/T-mobile —

04/2016-current

AppleCare At Home Advisor/ Chat 03/2015-04/2016

At Home Advisor/Chat 08/2014-12/2014

Office Manager/Tax/Staffing Specialist 11/2011-05/2014

DisneyStore, AT&T Sales, 11/2011 to 4/2013

Turbo tax Technical support/Chat and Sales 11/2010 to 10/2011

PDA Technical support, Team leader 9/2009 to 6/2010

AMC Theaters —

Concession Sales/Customer Service, 4/2009 to 7/2009

Williamsburg Plantation —

Customer Service Rep Cruise and Timeshare Sales,2/2007 to 7/2008

John Shawn Productions —

Photographer / Customer Service, 3/2006 to 11/2006

Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and five-star resorts. Front desk, Online B2B Sales, Managed the household budget, Supervised four children of a family while performing homemaking tasks and Training Experience.

Education

August 2017-present Online Ultimate Medical Academy

Aug 2007-Dec 2008 Chesapeake, VA Tidewater Community College

June 2006 Newport News VA Warwick High School

High School Diploma

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