Rachel Boyd adxoy3@r.postjobfree.com 443-***-****

Experienced Administrative & Clinical Manager Grasonville, MD 21638

Versatile, results driven professional with 15+ years of experience in change-management leadership, skilled in developing exceptional relationships with clients, peers, and senior leadership to provide sustainable business solutions. Effective process improvement leader who directly and significantly impacts the profitability of a business with a wide diversity of experience across multiple industries. Proven problem solving and analytical thinking skills with strong expertise and ability applying the Systems Approach when analyzing and tackling interdepartmental challenges to produce positive results in a cooperative environment. leading both established and fledgling businesses to excellence in customer interaction, service, and satisfaction. A successful manager with extensive background in developing training, protocols, and guidelines in administrative, retail and clinical clinical settings.

AREAS OF EXPERTISE

ACCOMPLISHMENTS

By negotiating pricing and fees for an unprofitable Durable Medical Equipment (DME) department, generated $1.2M in new billing revenue, establishing it as a new revenue center within the first year.

oContinuing this profitable trend through the duration of the Covid-19 pandemic and achieving year-over-year increases, despite staffing shortages and cutbacks.

Leading role involving new concept launches with a large multi-franchise restaurant group and responsible for all aspects from design development, customer service standards, staff recruitment, formulating and implementing new staff training, process and procedure growth.

Spearheading pivotal changes for businesses to improve productivity and profitability.

oLead multiple challenging and dynamic transitions to the new Electronic Medical Record system (EMR) to include collaboration between off-site support and on-site staff, from doctors to front office staff.

Implementing cross-training throughout multiple departments to increase efficiency, align staffing needs, and promote continuity of workflow that encourages seamless client transitions.

Viewing departments holistically, leads staff to become complementary for one another; leads team members together in shared processes and goals that improve the business while bettering their work life.

PROFESSIONAL EXPERIENCE

ELEVATE LIFE, Annapolis, MD 2022 - 2023

Practice Manager

Recruited to a multi-discipline practice needing stronger operational leadership and improved employee cohesion.

Developed recommendations concerning opportunities for growth and cost reduction and presented findings to owner, based on continuous analysis of monthly cash flow, profits and loss.

Analyzed revenue process and identified inconsistencies in revenue stream, and immediately recovered significant revenue. Installed a billing department to ensure stable and improved revenue stream going forward.

Identified opportunities for improvement in legacy processes for patient intake, verification of insurance eligibility, and benefits.

Enhanced processes for improved client experience and improved profitability of the practice by initiating the installation of a new EMR system, Azalea Health, following extensive competitive product research and analysis.

oPrimary leader and point of contact throughout all stages of implementation, including training of providers, billing staff and front office personnel.

Created patient outreach program to communicate practice policies and procedures, facilitate appointment scheduling, and capture new patients through advertising and marketing of specialty services expansions.

CHESAPEAKE ORTHOPAEDIC & SPORTS MEDICINE CENTER, Glen Burnie, MD 2015-2022

Clinical Operations Manager

Streamlined and introduced process improvements that enhanced productivity across multiple departments to provide time and money saving efficiencies while identifying and eliminating redundancy and waste.

Simultaneously managed organization expenses and program costs for numerous departments with a focus on reducing negotiable expenses while gaining profitability in income areas such as Durable Medical Equipment (DME) including in-depth pricing review and adjustments from major suppliers.

Evaluated and supervised productivity for multiple departments, recruited new staff for various divisions, implemented new training protocols and maintained staffing schedules for departments across multiple clinical offices.

Developed detailed guides for clinical staff to promote consistency and high-quality patient care.

Currently licensed as a Radiologic Technologist with the State of Maryland

Radiology and DME Supervisor

Transformed an unprofitable and undersized DME department by creating processes and controls that led to near-immediate profitability; brought medical product offerings in-house, leading to increased billing revenue through insurance covered and cash pay items.

Work with multiple vendors to encourage competitive pricing of high quality DME while maintaining inventory par levels; improved profitability by consistently beating monthly budget targets.

Radiologic Technologist

Effectively communicated needs for radiographic exams while developing a rapport with patients and making on the spot adjustments to accommodate for special patient requirements and restrictions. Following HIPAA guidelines for two factor identification to ensure correct radiographic examination being performed. Verifying patient history, filing supporting clinical and diagnostic data, and assisting in fitting patients for DME products.

Monte Restaurant Development Group, Annapolis MD 2006 – 2010

Operations Manager

General Operations Manager for startups with a large-scale restaurant development group launching diverse new concepts at multiple locations.

Involved in concept development, design, decor and layout of new restaurant startups.

Responsible for roll out of multiple concepts from staff engagement, uniform selection, and design elements.

Simultaneous General Management and operational oversight of existing businesses.

Education

Anne Arundel Community College 2013 – 2015

Associate of Science: Radiology

Certifications and Licenses

Certified Radiologic Technologist RT (R) (ARRT) by the State of Maryland, Board of Physicians

CPR Certified, American Red Cross

Member of the American Registry of Radiologic Technologist

Resource Management

Communication

Commitment to Client Service

Process Flow Development

Team Leadership

Interpersonal Skills

Relationship Management

Client and Patient Relations

Solutions Advice

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