Mark Restey

**** **** ***** **** **** 615-***-****

Old Hickory TN 37138

adxoxa@r.postjobfree.com

Objective:

Secure a challenging leadership position by applying my skill sets acquired over the last 25 years with a growing fast moving organization to achieve optimum utilization of its resources to exceed customer satisfaction while driving down cost and exceeding all budgeted EBITA.

Experience:

Lanter Distributing, LLC Nashville, TN February 2022 – March 2023

Operations Manager

Manage all daily operations of a 63000 square food distribution whse serving the dry, temp-controlled, refrigerated, and frozen customer base(mainly foodservice)

Manage all inbound, outbound, and whse freight servicing all central TN, Southern KY and northern AL

Responsible for approx. 40 employees(whse supervisors, drivers, dock workers, and admin) inclusive of daily briefings, scheduling, hiring, training, payroll, coaching, and termination if needed.

Directly responsible for all items on P&L

Ensure compliance of DOT, OSHA, TN Dept of Agriculture, safety, and whse cleanliness rules

Employee engagement on all shifts for suggestions on reporting of potential safety issues and areas of opportunity

Schedule and verify all vehicle maintenance performed and documented

Sharp Transit, LLC Mt. Juliet, TN August 2018 – November 2021

Operations/Customer Service/Fleet Manager

Manage daily operations, customer service, equipment utilization, and maintenance involving 41 tractors and 45 trailers delivering approx 65 loads per day for our customer, Aldi Foods.

Manage all pricing and contracts with local and national suppliers for parts and service

Attribute all costs generated from the customer, parts, and service to appropriate units for proper billing and allocation

Manage all inventory levels and make adjustments as needed to ensure minimal equipment down time

Work with day to day operations to make sure all customer needs are mat and equipment issues are addressed

Verification of all invoices to ensure services provided are accurate

Manage data to report service to customer, driver performance, and equipment needs

Manage all staffing needs, employee training, and enforcement of OSHA, DOT, and safety regulations

Hot Topic Inc(Thru Hire Dynamics) La Vergne, TN February 2018 – August 2018 Supervisor – IFC Operations – Known Temp Position

Manage between 25 – 40 people in the packaging and shipping processes of an IFC

Staff determinations made for FT, PT, and temporary employees based on business needs

Routine audits for compliance, inventory control, and employee performance

Weekly performance reviews with employees to determine possible training needsDaily reporting of KPI’s and financials to Executive team

Daily stand-ups to give daily direction and gain employee feedback from previous day

Adhere to and enforce all safety standards

Resolve escalated employee issues

Provide guidance, disciplinary action, and termination when needed

Other duties as assigned

TopHAT Logistical Solutions, LLC Nashville, TN April 2016 – January 2018

Operations Manager

Manage all home deliveries through a team of independent contractors and subcontractors in Middle Tennessee for Mattress Firm.

Manage 20-25 people while having to make sure I did not cross any co-employment laws.

Responsible for P&L for my location.

Respond to customer complaints, product damages, home damages, equipment damages, DOT compliance, background and drug tests.

Daily coaching to the teams to show where we can improve our delivery performance, keep their morale up, promote teamwork, and keep our customer happy.

Provide daily, weekly, and monthly KPI’s to our customer with a plan on how to continually improve.

Provide weekly billing to the customer and payment to the contractors.

Adhere and enforce all operational procedures and policies and provide coaching when needed.

K4 Solutions Inc. Rogers, AR September 2013 – June 2015

Supervisor- Call Center Operations

Supervise a team of twenty with the responsibility of analyzing and verifying consumer information in their application for healthcare under the Affordable Care Act(ACA).

Act as the liaison between the corporate office(out of state) and primary contractor supporting the implementation of the ACA to the U.S. Government Center For Medicare and Medicaid Services

Monitor daily performance and quality of task production for the team.

Ensure team is strictly adhering to the Governments SOP’s while supporting the consumers application under the ACA.

People and process management.

Promote ideas and best practices through the proper channels to enable the ACA to improve the ultimate experience to the consumer for healthcare.

Manage outbound call center of 21-45 employees with responsibility for call quality and accuracy.

Adhere and enforce all operational procedures and policies and provide coaching when needed.

PAM Transport Tontitown, AR April 2011 – December 2012

Compliance Manager

Manage all communications between PAM Transport and Ryder Logistics supporting the General Motors account.

Identify transportation lane opportunities for improvement, cost savings, and growth

Ensure service levels to support a JIT transportation environment and develop KPI’s to report to senior management and the customer

Continual training of all employees to ensure compliance to automotive standards

Liaison for all growth opportunities for tri-party agreement between General Motors, Ryder, and PAM Transport.

Adhere and enforce all operational procedures and policies and provide coaching when needed.

CHEP USA Bentonville, AR February 2003 – April 2010

National Account Sales Manager

Manage all aspects of relationship with Wal-Mart

Drive growth of business into Wal-Mart from Emitter Sales Teams through WM advocacy

Drive Supply Chain efficiencies through customized programs with suppliers, WM, and CHEP

Sustained annual growth of 8% over 4 years

Attend and support meetings with suppliers and WM to provide winning value proposition

Troubleshoot any replenishment problems that arise at store or warehouse level from a pallet perspective

Promote use of Innovation Center for suppliers to reduce damages due to packaging and transportation issues

Work daily with Buyers, D.M.M.'s, Operations, Logistics and Supplier Account Managers to facilitate a greater in-stock position, lower cost, and increased sales.

J.B Hunt Transport Lowell, AR November 1998 – February 2003

Manager, Transportation

Develop and maintain network of carriers outside of company fleet

Responsible for the creation and growth of LTL, small parcel, air, and ocean operation

Hire, train, and develop staff of 5 to drive growth of new department that has now grown to 200 employees

Provide weekly updates to Executive Management as to current business, forecasts, future opportunities, and development of all new freight services.

Fed-Ex Trade Networks Lowell, AR March 1987 – November 1998

Sales, Operations, Product Development

Customs Brokerage operations at Peace Bridge, Buffalo, NY

Customs Brokerage and transportation sales in US and Canada

Product and service development(LTL brokerage, airfreight, ocean freight, small parcel) in conjunction with J.B. Hunt Transport Logistics

Marketing and Tradeshow Manager

Education:

State University of New York at Buffalo, Buffalo, NY

International Business and Transportation – 1987-1992

Skills : Microsoft Office Proficient, Outlook, Internet, Siebel Proficient, Miller Heiman,

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