SHA-QUAN W. WATTS

**** ********* ***** ********* * Indianapolis, Indiana, 46222

Mobile Number: 463-***-**** Message Contact: 317-***-****

PROFESSIONAL PROFILE

Offering over 15 years of experience in Customer Service and over 15 years of experience in Warehouse, Shipping and Receiving skills. Established a reputation as hard working, team oriented and trainable.

SUMMARY OF QUALIFICATIONS

Customer Service

Over 15 years of Excellent Customer Service skills

Served in the capacity of Team Leader

Handled and counseled customer inquiries on product services, upgrades, or disputes

Assisted customers with merchandise selections and account maintenance

Diagnosed and solved customers complaints by performing on-line trouble shooting technical solutions to meet and solve the customer’s needs

Maintained inbound calls in fast-paced, high volume call centers

Provided sales support and maintained awareness of all promotions and advertisement for pre-existing and potential new customers

Ability to navigate through multiple database programs to meet customer’s individual needs

Proficient in Microsoft Office

Data Entry

Warehouse

Over 15 years of Warehouse Experience

Skilled in operating Heavy Machine

Forklift and Electronic Pallet Jack

Ability to Pick, Pack, and Stow according to assignments

Maintained warehouse for cleanliness and/or safety hazards

Experienced and knowledgeable of warehouse operations and equipment

Inventory control clerk

Team Lead Duties

Trained new employees in Quality Control, Trouble-shooting and how to calmly de-escalate irate customers while maintaining the company’s procedural policies.

Assisted supervisors with cross-training new employees when needed

Depending on work assignment, I took calls as the Supervisor to provide a higher level of problem solving and conflict resolutions

Sha-Quan W. Watts, Page 2

WORK EXPERIENCE

Elwood Staffing, Indianapolis IN

Reliable Staffing, Indianapolis IN

MSIL Staffing, Indianapolis IN

04-2015 to Present

Various Warehouse Temp Assignments, Duties listed below

●Pick and Pack Orders

●Shipping and Receiving

●Heavy Machine Operator

●Order/Cherry Picker

●Assembly Line Operator

●Tool And Die Operator

●Sheet Metal Press

●Fabrication

●Injection

●Sanitation

●Quality Control Clerk

●Data Entry

●RF Scanner

●Pallet Jack

●Janitorial

Indiana Staffing, Indianapolis, Indiana

06/2001 to 12/2001

Sanitation

●Janitorial

●Maintenance

●Inspector

●Quality Control Clerk

●Assembly line production

Stericycle, Indianapolis, Indiana 12/2016 to 02/2016

Customer Service

●Expedited inbound and outbound calls in a fast pace call center notifying customers of defective recalls on their vehicles airbags

●Connected customers with their local authorized dealerships service department to schedule the recall repairs on their vehicle

●Properly notated/updated customers files

Amazon Fulfillment, Indianapolis, Indiana 08/2012 to 04/2014

Warehouse Specialist

●Depending on daily assignment, picked, packed or stowed merchandise

●Operated heavy machines such as forklift or pallet jack

●Maintain warehouse operations safety policy procedures

Dytel, Pelham, Alabama 08/2014 to 04/2015

Customer Service/Sales

●Performed general fundraising activities for various non-profit organizations

●Conducted cold calling to former and potential new customers for assistance with annual sponsorship donation drives for Alabama State Troopers, National Police and Fire Fighter’s Association, Gulf War and Vietnam Veterans, and Children’s Hospitals

Telemon, Carmel, Indiana 01/2011 to 08/2011

Customer Care Agent for HTC,

●Provided warranty repair exchanges on customers cell devices

●Satisfied general customer service inquires

● I took calls as the Supervisor to provide a higher level of problem solving and conflict resolutions

TeleServices Direct, Greenwood, Indiana Greenwood 02/2009 to 08/2010

Customer Service Representative

Darryl Walker & Associates

●Sheet Medal Press Fabrication

●Drill Press

●Tool & Die

●Injection Molding

●Spot Welding

●Arch Welding

●Inventory Quality Control Clerk

●Data Entry

Various Temporary Assignments, Huntsville, Alabama

12/2005 to 01/2009

DirectTV

Customer Service Representative, Huntsville, Alabama 01/2002 to 08/2004

●Handled and counseled customer inquiries on product services, upgrades, or disputes

●Provided sales support and maintained awareness of all promotions and advertisement for pre-existing and potential new customers

●Diagnosed and solved customers complaints by performing on-line trouble shooting technical solutions to meet and solve the customer’s needs

●Served in the capacity of Team Leader

EDUCATION

Bridgman High School, Bridgman, Michigan 09/1997-06/2001

High School Diploma

Additional Training

Training on various computer programs designed to meet the particular needs tailor made for that company.

Contact this candidate