Housing Specialist Service Coordinator

Debra Walker

**** ******* **. ****: 951-***-****

Perris, Ca. 92570 ************@***.***

Summary

I am interested in a rewarding experience that allows me to utilize my education as well as my work experiences to encourage and increase the overall mission of the agency in which I am employed. Dedicated, with a strong background in the mental health, social services and criminal justice fields. Extensively trained in addictive, behavioral and psychological issues. In-depth knowledge of Benefit as well as the court system. A fast and lifelong learner.

Highlights

Case planning Dual diagnoses expert

DSM-IV knowledge Child Protective Services (CPS) knowledge

Group behavior and dynamics Charismatic public speaker

CPR certification (trainer) Conflict resolution training

Court procedures familiarity Cognitive Behavioral Therapy (CBT)

Depression and anxiety specialist Clinical documentation

Outreach programming specialist Suicide risk assessments

MS Office Suite expert Parenting skills educator

Passion for social work Community resources specialist

Crisis Prevention Intervention (CPI) training

Sound judgment MPI assignment

Experience working with disabled persons

Skilled mediator

Natural leader

Compassionate

ARMS

Accomplishments

Opened, managed and directed a non-profit CDCR funded parolee program, housing 15 felons for over 2 years under a strict budget while supervising over 7 employees.

Certified CPR, First Aid and AED instructor.

Domestic Violence certificate. (Facilitator)

National Anger Management Association member

American Psychological Association member

National Board for professional teaching Standards member

Moreno Valley Black Chamber of Commerce member

I assisted more than 100 clients in obtaining education and employment. Created and implemented daily parenting workshops for teen mothers involved in the criminal justice system.

Managed a caseload of more than 18 to 40 clients at any given time. Obtained HMIS certification. Eccentrix, CTI, NHI

Obtained Supportive Housing /Homeless training certificate.

Work Experience

Deputy Director

05/01/2020 to Present

This position reports to and partners closely with the Executive Director to achieve the organization’s mission and vision. The deputy director leads organizational effectiveness by managing operational functions of finance, accounting, contracts, human resources, IT, and marketing and supervises staff and contractors in these areas. The deputy director ensures smooth operations between external accounting firm and Immanuel House. This position also supervises lines of business leads and provides oversight of their business goals, alignment of goals to support mission and performance towards goals. Works in all functions of the organization. Oversees over 50 employees at any given time. Accepts referral’s and discharges.

Program Director

12/15/2017 to 05/01/2020

Immanuel House Transitional Housing Program

At Immanuel house Transitional, I work closely with parole division in assisting participants in maintaining community connections. I was challenged with the task of running a felon program consisting of 15 felons at any given time. I also supervised, hired, fired and did payroll for over 7 employees at the facility. While I did have an assistant, budgeting, invoicing, petty cash and scheduling were some of my other duties. Due to our specific contract I network and obtain employment and training for our participants, facilitate curriculum and assist with housing after graduation.

Personal Services Coordinator II/ Housing Specialist/Management

Telecare RISE, ACT

02/2016-12/10/2017

At Telecare, I took on the task of serving 10 to 15 members with their daily needs. Those needs ranged from obtaining medical insurance, resources in the community, transportation, linkage to county benefits scheduling appointments, assisting with court issues, filing for mental health court or housing. I was the housing specialist for this specific site. Before I gained six months with the company I established over ten housing resources for the company a record no other employee has accomplished while at the company.

Case Manager

U.S. VETS.

02/2015- 12/2016

Managed a caseload of 25 chronically homeless and disabled veterans. Assisted veterans in sustaining housing in safe environments and clean conditions, improving the daily needs and locating necessary resources. Worked closely and independently successfully. Improved moral for veterans looking for permanent housing, managed case files.

Residential Service Coordinator

New Directions for Veterans

09/22/2014 - 12/2014

Los Angeles, CA.

Assisted in intakes, assessments, lease ups, surveys. Permanent supportive housing placements, VASH, HHOPE, Section 8, Low income, services. Implemented new programs to a 40 unit housing site, obtained donations and food resources. Worked with property management to resolve housing issues.

Case Manager

06/2012 – 09/19/2014

ANKA Behavioral Health

San Jacinto, CA.

Detail oriented individual who exemplifies professionalism, and an ability to manage multiple projects and tasks.

Case Manager, I ensure the personal needs of clients who have been diagnosed with having mental

illness and drug and or alcohol use labeling them as being dual diagnosed. Ability to assist youth in various programs, such as TAY, Peer supports etc. ranging from 18 to 25.

Completing care plans, assisting with assessments and developing budgets are my strong areas in this

job, but I also enjoy going out into the community to meet with clients in the privacy of their own homes

where I Conduct home visits with participants to provide assistance, answer questions, assess needs,

and provide orientation on available services for participant and family members.

My title as a Personal Service Coordinator, (PSC) allows me to assists clients to successfully engage

with the wraparound services offered at my facility; it also makes having close contact with individuals

more easily accepted by the clients.

This is a client centered treatment facility.

Case Manager

10/2011

Valley Restart Homeless Shelter

Hemet, CA.

I managed over 35 individual cases at any given time.

I was able to identify the client's needs and developed individualized plans which assist with their goals

both short and long term.

Developed and implemented parenting classes, assessment and reassessment of goals were done on

a weekly basis.

My most recent assignments have allowed me to service clients with mental illnesses, drug addictions

in and out of recovery, behavioral inabilities to cope with everyday details, and individuals being

supported by psychotropic medications Highlighted leadership qualities and the ability to work with and

manage individuals from varying backgrounds, while promoting team values.

I worked closely with doctors, counselors and probations to physical ensure the best outcome for each

person.

I maintained strong contact with local authorities.

Encouraged personal growth, facilitated time and money management techniques.

My skills also included responsibility for coordination and delivery of care to clients, individual sessions.

Crisis Advocate

05/2010 – 10/2012

C.A.S.A. Center Against Sexual Assault

San Jacinto, CA.

Rape crisis center, hotline, meeting clients at the emergency rooms to assist in filing out a police report,

dealing with the ordeal of a traumatic experience advocating for the client, concealing client's identity,

assuring confidentiality, giving resources that support laws, rights, and victims’ rights.

Facilitator

Catholic Charities

01/2012 - 01/2012 San Bernardino, Ca.

Facilitating court approved sessions to individuals who have lost or will lose custody of their children.

Session curriculum includes but is not limited to parent modeling, co-parenting, and self-esteem.

These sessions are modeled after the three P's.

I work on engaging the parents in group discussions, homework assignments, empowerment, and

certifications only after ten sessions are completed.

Enforced sober sessions and worked as a group on problem solving.

Gained insightful training from agency.

Education

Masters Clinical Counseling (Present) California Baptist University

Masters Clinical Psychology (transferred) in this Course: University of Phoenix - Clinical Counseling 2013

Phoenix, Arizona

Bachelors of Science Degree: University of Phoenix Diamond Bar, CA. - Human Services and Management 2012

Associates of Arts Degree: San Bernardino Valley College - Administration of Justice 2000

CPR, First Aid, AED (Instructor)

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