Customer Service Mail Processing

RK

RACHAEL KRISHNA

adxow6@r.postjobfree.com C: 916-***-****

**** * ******** *** **** 1022 Sacramento 95834

My goal is to be a part of a company that I believe in that will allow me to grow and develop my skills as an individual. I have very big goals so I'm looking for a company that can accommodate my ambition and challenge me to be my best. Interpersonal and written communication.

Sales assistance

High-end appliance knowledge

Proficient in Home Depot Direct, ESVS, OrderUp

Leadership development

Customer outreach

Store growth planning

Supervision

Team management

Team building

Customer service

Home Depot Sacramento, CA

Appliance Sales Specialist

08/2018 - Current

Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.

Detailed latest promotions, sales incentives and rebates to share with customers, helping clients save on purchases.

Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.

Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.

Greeted customers entering appliance showroom proactively and courteously.

Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods. Maintained department and showroom with neat and orderly displays. Contacted buying customers soon after purchase to confirm satisfaction. Closed sales with ideal balance of tact and assertiveness and followed up proactively through delivery and installation.

Mastered specifications and operation of appliances to be sold and used knowledge to support sales recommendations and answer customer questions.

Coordinated schedules with customers for appliance deliveries, and installations.

Shared information on product features for various items to help customers make correct buying decisions.

Approached customers and asked open-ended questions to beĴer understand buying needs and budgets.

Maintained knowledge of products to educate customers on available appliance options and model variations.

Home Depot Sacramento, CA

Head Cashier

08/2018 - Current

Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.

Learned roles of other departments to provide coverage and keep store operational.

Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Drove sales and add-on purchases by promoting specific item options to customers.

Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.

Provided assistance with purchases, locating items and signing up for rewards programs.

Troubleshot and resolved issues with cash registers, card scanners and printers.

Managed cashier shifts and breaks.

Worked closely with front-end staff to assist customers. Trained new team members in cash register operation, stock procedures and customer service.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Helped customers find store locations and complete purchases.

Lyft/Uber Sacramento, CA

Driver

01/2018 - 09/2018

Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.

Maintained clean safety record with no accidents or incidents. Achieved consistently high customer scores due to exceptional service and special touches such as keeping snacks on-hand.

Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents. Transported clients to their destinations, safely and on-time. Planned optimal routes to minimize delays and maximize time efficiency. Demonstrated professional conduct with clients and families do deliver outstanding customer service.

Interacted with customers pleasantly to meet needs and drive satisfaction. Cleaned vehicle regularly to maintain professional appearance.

True Sight Consulting Inc. Sacramento,

CA

Lead Account Executive

09/2016 - 06/2017

Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities. Demonstrated products at customer locations, answering questions and redirecting objections to close deals.

Prepared and processed contracts and order forms for new and existing customers.

Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.

Implemented consultative sales techniques to generate revenues and exceed sales targets.

Developed professional sales presentations, seminars and exhibitions to creatively communicate product quality and market comparisons.

Walmart Sacramento, CA

Customer Service Manager

02/2016 - 09/2016

Developed open and professional relationships with team members, enabling beĴer, more effective customer service.

Created training manuals targeted at resolving simple and difficult customer issues.

Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.

Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery. Answered customer requests with friendly, knowledgeable service and support.

Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Broadridge/DST Output Co. El Dorado

Hills, CA

Insert Machine Operator

11/2014 - 02/2016

Placed mail into appropriate PO boxes.

Loaded leĴers into automated processing equipment and maintained continuous flow when feeding leĴers to be sorted.

Operated mail processing equipment and manually sorted mail. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Walmart Sacramento, CA

Customer Service Manager

08/2010 - 11/2014

Developed open and professional relationships with team members, enabling beĴer, more effective customer service.

Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.

Answered customer requests with friendly, knowledgeable service and support.

Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives. Evaluated customer account information to assess current issues and determine potential solutions.

Helped customers work within established systems to achieve desired results and maintain company loyalty.

Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.

Valley High School Sacramento, CA

High School Diploma

05/2008

Education and Training

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