(Patricia) Reneé Paterno Linwood, NJ ***** adxovo@r.postjobfree.com 609-***-****

NHA Certified Patient Care Technician, In Home Care/Patient Advocacy, Health Department Covid-19 Case Investigator/Contact Tracer Customer Service

Successfully utilizing my education, practical and medical skills, customer service and life experience while happily providing the most personable, professional care and service to be trusted and depended on.

Well spoken, friendly, empathetic, compassionate, caring, polite, respectful, professional, dedicated to life long excellent Customer Service.

Triple Covid-19 Vaccine Boosted, nonsmoker with reliable transportation.

Skills

Customer Service, Bar Owner/Operator, Management, HR, Shift Scheduling, Event Planning, Work From Home Office, Cardiologist Office, Title Company Office, Travel Agency, Flight Attendant, Health Department Covid-19 Case Investigator/Contact Tracer, HIPPA AWS, Data Collection, Typing 40+ wpm, Data Entry, Email communication, Microsoft Teams, Webex and Zoom, Computer Literacy, Documentation Review, Medical Records, Filing, Charting, Physiology Knowledge, Anatomy Knowledge, Medical Terminology, Patient Care, Patient Advocacy, Patient Assessment, Care giving, Home Care, Care Coordination, Transportation, Phlebotomy, EKG, Appointment and Procedural Scheduling, Administering Injections, Vital signs, Medication Administration

Awards

Philadelphia Airport Customer Excellence Award

Education/Certificates

Coursera Covid-19 Certificate Johns Hopkins University and Rutgers Canvas Training

Certified Patient Care Technician – NHA (National Healthcareer Association) EKG, Phlebotomy, Medical Terminology, Anatomy, Physiology, Phlebotomy, EKG, Patient Care, HIPPA, CPR Atlantic Cape Community College-Worthington Center - Atlantic City, NJ

Associate in Applied Science Degree

Hospitality Management, Travel and Tourism

Atlantic Cape Community College - Mays Landing, NJ

High School Graduate

Ocean City High School - Ocean City, NJ

Work Experience

Work from Home Health Department Case Investigator/Contact Tracer

Staffing Etc.

Vineland Health Department - Vineland, NJ

November 2020 to April 2022

NJ State Contract, work from home position/home office. Completed certification from John Hopkins University and Rutgers Canvas Training.

Operating AWS (Amazon Web Services) platform to call cases and contacts directly to conduct interviews as well as receive calls, respectfully and confidentially Investigating cases assigned by the Vineland Health Department and also cases received from intake of incoming calls, from all of Cumberland County, of patients diagnosed with Covid-19, then performing Contact Tracing- investigating close contacts/cases living in household as well as close contacts/cases outside of household. This is to help stop the spread of Covid-19 by conducting these telephonic investigations and relaying CDC guidelines for Isolation and Quarantine. Duties also include, but not limited to, handling of sensitive information, abiding HIPPA laws, following CDC guidelines, using CommCare HQ computer software system to enter information in case and contact files, creating extensive notes in each file, confirming identification before informing/confirming positive test result and beginning investigation, locating source of infection, identifying signs and symptoms, collecting personal data including health information, assessing and identifying a contact as person under investigation (PUI) -someone believed to actually be a positive case without a positive test result yet, identifying break through cases (becoming a positive case after being fully vaccinated), discovering outbreaks and clusters to report to health department, offering social support to those in need of, answering questions and addressing concerns, providing information on Covid-19, testing and vaccines, connecting cases and contacts needing Social Services, making vaccination appointments for individuals in need of, conducting monitoring and follow up on each individual, conducting telephone and email correspondence with LHDs in NJ and out of state, epidemiologists, health officers, nurses, schools, nursing and group homes, businesses (owners and employers), technical support, team members and supervisors, etc., attending and participating in 2 to 4 weekly meetings on Microsoft Teams, Webex and Zoom platforms, working on "Group Homes" Committee- (conducting and presenting research, working on state projects), working on Vaccination Committee reaching out businesses to schedule clinics for employees, daily/weekly completion of state and LHD approved trainings for continued education specializing in public health in a timely manner, earning certificates.

In Home Care Companion/ Patient Advocate

Self-employed - Southern New Jersey

February 2009 to Present

Certified Patient Care Technician 2009- current certification, recertifying every two years. During my internship and after graduation worked as a Cardiac Office Technician, soon after transitioning to a self-employed, In Home Care Companion/Patient Advocate full time, part time, short term, long term and on call, providing what I am best at: focused, personalized, top quality care that helps individuals in need be successful in their daily lives. Working in this field for over a decade, I have gained vast experience in Senior Care, Cancer, Dementia, Diabetes, Parkinson's Disease, Coronary Disease, PT, Injury and Wound Care, Patient Advocacy - coordinating the appropriate care with doctors, nurses, physical therapists, nutritionists and the families of my patients. *Employer reviews on Care.com Senior Care profile.

Bar Owner/Operator

Triton Tavern - Tuckahoe, NJ

May 2002 to March 2008

Grew up living above and working in family-owned business that opened before I was born. Became an owner in 2002, sold in 2008. Over all Management - including the employees: hiring, training, implementing job performance incentives and initiatives, disciplinary, termination, scheduling, payroll. Customer Service, bartending, cooking, serving, cleaning, ordering and stocking inventory, event planning, working with vendors, working cash register and reconciling, banking. Responsible for all aspects of finances and running business.

Flight Attendant

Spirit Airlines, Inc.

May 1992 to May 2001

Received Philadelphia Airport Customer Excellence Award for excellent customer service in 1996.

Senior Flight Attendant, responsible for crew and passengers on board, including minors traveling alone, greeting, directing, attending to their safety, comfort and needs. Responding to medical and aircraft emergencies. Communicating and working with cabin crew, cockpit crew, maintenance, ground crew, catering, gate and check in attendants, charter reps and Air Marshalls. In charge of performing aircraft safety equipment checks, conducting safety announcements and briefings to passengers, demonstrating emergency procedures, daily execution of reports to supervisor, logging maintenance orders for repairs needed, ordering, stocking and serving catering, cleaning, organizing, extensive initial yearly recurrent training including exams and safety drills.

Travel Agent-Part time

Travel Agents International, Inc. - Ocean City, NJ

May 1991 to May 1992

Customer Service, planning and booking trips, airline flights, car rentals and hotel rooms for clients, banking, office errands.

Cashier-Part Time

Super Fresh Super Market, Inc. - Ocean City, NJ

October 1987 to May 1992

Customer Service, cashiering, reconciling register, re-shelving inventory, working through high school and college

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