John W. Nelems

**** ***** ***** ***** ***. ***. · Atlanta, Georgia 30339 · adxovf@r.postjobfree.com · C: 470-***-****

Experienced Drafter (manually and computer aided), Manufacturing Technician clinical devices, Supervisor with 7 years plus in customer service, sales, distribution and collection. Also, 4 years IT Helpdesk Support.

Summary of Qualifications

Manufacturing operations for the production of clinical devices and or commercial products, operation of production equipment according to SOPs.

More than 5 years experience in Circulation and 3 years in a call center.

Supervised as many as 30 in assigned district within circulation and 25 in a call center.

Motivated and coached employees with positive and negative feedback, reinforced skills, and built self-esteem.

Maintained quality service by establishing and enforcing organization standards.

Promoted sales through contests and other programs.

Technical Skills

Platforms and Tools

Software: MS Word, MS Excel, MS Access 97, MS Power Point, AutoCAD Release 11-14, Revit

Language: Fortran, Auto-Lisp, Java

Operating Systems: Win 95, Win 98, Win 2000, UNIX, NT, Mac, I Mac, XP, Win 7, Win 8 and Win 10

Database: Oracle, Alera, DSI, CRM

Professional Experience

Manufacturing Technician Vero Biotech Atlanta, Georgia July 2017-August 2019

Performed manufacturing activities in electromechanical assembly and disposable assemblies (cassettes, cartridges) in a timely manner.

Provided in process testing to assure batches meet all specifications. Occasionally trained new hires in new and revised procedures.

Ensured that operations and procedures had the right support and resolved in a timely manner.

Recommended processes and system improvements for composite and cartridge room.

Security Officer Allied Universal Atlanta, Georgia March 2015- August 2017

Provided a warm and friendly greeting to all who enter Flats.

Answered all telephone calls in a professional and polite manner. Took all messages accurately and promptly.

Addressed all safety and emergency manners in a calm and efficient way.

Promptly addressed any tenant and guess requests

Sales Account Manager Fire Inc. June 2013 - February 2014 Atlanta, Georgia

Managed an area of new and existing customers for a period of time.

Maintained a successful sales penetration in an assigned area by making new sales and retaining customers

John W. Nelems page 2

GIS Technician Rolta Alpharetta, Georgia September 2011- October 2012

Utilized Arc FM 9.3 and Arc GIS 9.31 to manipulate topology as indicated on pdf.

Observed aerial images to identify and understand important topographical data.

Posted edits made to drawings.

Corrected red line revisions of electrical utility distribution systems.

Modified existing data accordingly based on what is referenced by engineer on pdf.

District Supervisor Augusta Chronicle. Aiken, South Carolina. July 2006 – November 2008.

Recruited, trained and maintained distribution force of independent contracted carriers.

Coordinated carrier activities to provide seamless newspaper delivery.

Increased subscriber base through marketing activities. Encourage carriers to increase sales.

Handled carrier and customer concerns, following up starts, stops and complaints.

Operations Supervisor Startek Petersburg, Virginia November 2005 - July 2006

Supervised, directed and motivated 25 employees handling customer inquiries and troubleshooting via the telephone to ensure that performance standards were met.

Listened to calls in order to evaluate performance and provide recommendations in order to improve the quality of calls.

Provided feedback on the performance metrics for improvement.

Provided technical leadership on responding to questions accurately and professionally.

Handled supervisor calls and monitored the escalation queue.

Enforced company policies and procedures with disciplinary interviews/ counseling as appropriate.

Provided quarterly performance reviews for my employees.

District Supervisor Richmond Times-Dispatch March 2003- July 2006 Richmond, Virginia

Managed channel distributions by recruiting in a district of 15 by: recruiting, training and encouraging contractors the importance of sales.

Assisted with the development of marketing plans to increase circulation numbers.

Maintained sales accounts receivable by submitting claims and /or deductions;

(Retention, collections and new accounts)

Maintained quality service by establishing and enforcing organization standards.

Education

Bachelors – Drafters and Design

Grambling State University Grambling, Louisiana 1996

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