Service Representative Data Entry

Keri Christian

Revenue Billing Specialist

Mechanicsville, VA

Charges, followup, payments, claims adjuster, customer service, insurance Authorized to work in the US for any employer

Work Experience

Revenue Claims Specialist

Home Care Delivered - Glen Allen, VA

April 2020 to Present

Currently file claims, adjust claims, followup on claims, takes customer calls, take credit card payments, talk with insurance company. Bill and adjust claims Billing Specialist

VIRGINIA CANCER INSTITUTE - Richmond, VA

July 2016 to March 2022

Submit reimbursement requests, Process insurance claims for private and employer insurance reimbursement, Work with patients to develop self-pay arrangements and payment plans. Submit charges.Research and resolve client billing problems or issues. Retirement Counseling Representative

VIRGINIA RETIREMENT SYSTEMS - Richmond, VA

October 2016 to July 2017

Responded to a variety of questions, inquiries and requests related to basic level/post-retirement pension and benefit plans.

Mortgage Coordinator

TELEPERFORMANCE - Richmond, VA

March 2016 to September 2016

Was responsible for providing the highest level of quality service to members through the handling of routine to moderate inquiries and transactions regarding mortgages. Customer Care Representative II

ANTHEM HEALTHKEEPERS - Richmond, VA

2000 to 2015

• Was responsible for working with a team to accomplish total case processing by completing detailed research, processing insurance claims, and working reports

• Utilized the current procedural terminology manual and ICD-9 codes

• Accessed and operated claims processing systems

• Was accountable for understanding subscriber benefits and provider contracts Customer Service Representative

CRESTAR BANK - Richmond, VA

1999 to 2000

• Assisted customers with inquiries about personal accounts

• Transferred funds to and from accounts

• Assisted tellers on various duties as needed

Sales Associate

HECHT'S DEPARTMENT STORE - Richmond, VA

1998 to 1999

• Assisted customers in women's shoe department with purchases and exchanges

• Was responsible for answering customer inquires

• Was responsible for stocking and inventory of merchandise Counter Manager

1994 to 1998

• Was responsible for selling cosmetic products

• Assisted customers with inquires

• Assisted other counter managers as needed

Education

Business

University of Phoenix - Richmond, VA

2006 to 2007

Cosmetology Program

Richmond Technical Center - Richmond, VA

1991

High School Diploma

New Kent High School - New Kent, VA

1991

Skills

• Billing

• training

• Collections

• claims

• Medical Terminology

• Microsoft Excel

• Outlook

• CPT

• ICD-9

• Medical Billing

• ICD-10

• Medical Records

• Insurance Verification

• Medical Office Experience

• 10 Key Data Entry

• HIPAA

• Phone Etiquette

• Writing skills

• Communication skills

• Customer service

• Research

Assessments

Data Entry — Proficient

February 2020

Entering data quickly and accurately

Full results: Proficient

Customer Focus & Orientation — Expert

February 2020

Responding to customer situations with sensitivity Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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