Service Representative Center

EP

ELIZABETH PETTIS

***********@*****.*** 228-***-**** Gulfport, MS 39503

Personable and dedicated Customer Service Representative with extensive experience in the Financial industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Service Order Flow

Computer Skills

Customer Service

Handling Customer Complaints

Attention to Detail

Team Collaboration

Documentation and Reporting

Performance Goals

Multitasking and Organization

Data Processing

Listening Skills

65 wpm Typing Speed

Customer Account Management

Verbal and Written Communication

Understanding Customer Needs

Advance America Gautier, MS

Center Service Specialist

12/2022 - Current

Collections

Reports

Title and Check Audits

Maintained New Customer and New Money Goals Monthly Answered phone calls and responded to questions and concerns. Handled telephone inquiries regarding appointments and work in process. Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.

Used knowledge of services to recommend additional products and offerings to customers.

Explained amount for expected services and provided detailed answers to customer questions.

Recommended additional, useful services to customers to increase overall sales.

Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.

Contributed to business growth by confirming customer satisfaction with service and quality.

Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.

Summary

Skills

Experience

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Supported sales team members to drive growth and development. Collected deposits or payments and arranged for billing. Increased customer traffic count by 50% and retail sales by 85%. American Cash Advance D'Iberville, MS

Store Manager

05/2018 - 11/2022

Communicated with vendors regarding contracts and financial responsibilities

Implemented loss prevention strategies, alleviating shrink. Tracked store inventory and ordered new products to prevent storages. Made sure that the company grew. Watched numbers.

Collections

Leads/Audits/Marketing/ACH/Cash Advance Reports

Understanding and able to read and explain a contract Trained and mentored associates to teach daily tasks and procedures. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Monitored employee performance and identified performance gaps for corrective action.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Updated and maintained store signage and displays. Strengthened work flow productivity by hiring, managing and developing top talent.

Established store tactics and strategies to achieve operational performance and sales goals.

Evaluated store performance and incorporated feedback to implement improvement plans.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity. Oversaw storewide merchandising benchmarks to maintain operational excellence.

Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Mississippi Gulf Coast Community College Perkinston, MS Associate of Applied Science

05/2005

Education and Training

3.5 GPA

Graduated summa cum laude

2 years - Dean's List

Academic Continuance Scholarship Recipient

Harrison Central High School Gulfport, MS

High School Diploma

05/2003

High Honors

Leadership Award Full Scholarship

3.2 GPA

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