Customer service for over 16 years

TAMMY DONOVAN SANDERS

****.******.*******@*****.*** 386-***-**** Lincoln, NE 68504

Summary

Skills

Special Event Coordination

Dining Reservations

Social Media Networking

VIP Services

Computer Skills

Client Consultations

Lodging Operations Oversight

Front Desk Operations

Verbal and Written Communication

Teamwork and Leadership

Complaint Resolution

Guest Services

Training and Mentoring

Safety Procedures

Flexible Schedule

Experience

Kinseth Lincoln, NE

Hampton Inn

01/2023 - Current

Handled guest complaints and offered complimentary services for hardship cases.

Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.

Mentored new employees, demonstrating best methods for servicing clients and guests.

Oversaw reservations received from direct calls and provided room availability information.

Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.

Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.

Maintained client accounts by obtaining, recording and updating personal and financial information.

Responded to and resolved guest issues or complaints.

Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Input and confirmed reservations for guests.

Managed team of front desk agents, supervising personnel in issue resolution.

Coached staff on strategies to enhance performance and improve customer relations.

Advised housekeeping staff of rooms vacated and ready for cleaning.

Hampton Inn By Hilton Daytona Beach, FL

Team Leader

06/2020 - 12/2022

Offered training and support to keep team members motivated and working toward objectives.

Delegated daily tasks to team members to optimize group productivity.

Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Reviewed completed work to verify consistency, quality and conformance.

Fostered positive employee relationships through communication, training and development coaching.

Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Completed daily quality assurance duties to provide feedback for improvements.

Conferred with other supervisors to coordinate operations and activities within or between departments.

Maintained positive working relationship with fellow staff and management.

Identified needs of customers promptly and efficiently.

Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Displayed strong telephone etiquette, effectively handling difficult calls.

Assessed company operations for compliance with safety standards.

Hampton Inn By Hilton Jacksonville, FL

Team Member

02/2006 - 04/2014

C Lee enterprises Southgate, MI

Construction Worker

03/2001 - 02/2006

Maintained clean, safe working environment by removing debris from job site prior to shift completion.

Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.

Sustained safety protocols to maintain secure, proper handling of equipment and materials.

Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.

Notified supervisors of faulty operations and defective materials to improve production.

Maintained baseline safety knowledge to improve deficient areas and meet code.

Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.

Utilized two-way radios and hand signals to coordinate communication between equipment operators.

Installed structures or fixtures using hand or power tools per plan drawings.

Used wheelbarrow to move debris and material to designated areas on jobsite.

Hampton inn and suites

Team Member

Developed positive customer relationships through friendly greeting and excellent service.

Addressed customer needs, responding to specific requests.

Worked hard to learn required tasks quickly to maximize performance.

Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

Rotated through series of different stations based on team needs.

Built and maintained working relationships with peers and upper management.

Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.

Education and Training

Southgate Anderson High School Southgate, MI

High School Diploma

06/1980

Madonna University Livonia, MI

Some College (No Degree) in X-ray Tech

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