VIOLA HARRIS-PONDER

850-***-**** · Phone

Email adxou3@r.postjobfree.com

SKILLS

Experience in relaying and communicating information to the public verbally. Experience required in a

field of Customer Service. Answers incoming calls to the Customer Contact Center in a courteous and

professional manner. Listening to what other people are saying and asking questions as appropriate.

Knowledge of administrative and clerical procedures and systems. Knowledge of computer software

including applications.

Customer and Personal Service Clerical Speaking Active Listening Reading Comprehension Critical

Thinking Judgment and Decision Making

EXPERIENCE

10/21/2022 – 03/20/2023

GOVERNMENT ANALYST 1, FLORIDA DEPT OF HEALTH

Analysts gather, record, analyze, and interpret information pertinent to the agency they represent. They can provide insights and recommendations to senior leaders, enabling them to take appropriate actions

07/29/2022 – 10/20/2022

REGULATORY SPECIALITY 2, Florida Dept of Health

Provides direction, technical assistance and personal guidance to potential applicants and licensees, both verbally and in writing regarding initial licensure requirements, issuance of license and instructions on how to complete electronic fingerprinting; advise customers of qualifications and licensure criteria in accordance with laws and rules. Communicate in writing with internal and external customers as needed to obtain and provide licensure information.

Communicates verbally and in writing with healthcare practitioners regulated by the Division of Medical Quality Assurance regarding licensure status. Performs complex research using the department’s licensing database to respond to inquiries from applicants, the consuming public and licensees. Responsible for assuring the accuracy of information given verbally and in writing regarding licensure process. This includes updating database with information regarding contact with department.

01/25/2021-06/17/2022

Merchandise Processor 1, WESTERN STONE & METAL CORP

Monthly inventory counting and checking. Filing and recording of documents. Special projects as needed. Data Entry. Receive merchandise from outside manufacturers and stores including all documentation of same. Pulling of finished goods stock. Serializing and tagging products. Quality checking product, ensuring records are accurate. Entering invoices into the system for payment.

09/15/2020-01/24/2021

Merchandise Processor 1, Lakeshore Temp Agency

Monthly inventory counting and checking. Filing and recording of documents. Special projects as needed. Data Entry. Receive merchandise from outside manufacturers and stores including all documentation of same. Pulling of finished goods stock. Serializing and tagging products. Quality checking product, ensuring records are accurate. Entering invoices into the system for payment

09/28/2019- 08/12/2020

Administrant Assistant, AMERICAN AUTO SHIELD

Operate office equipment, such as fax machines, copiers, or phone systems and

arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate

persons according to their needs.

Complete forms in accordance with company procedures.

Maintain scheduling and event calendars.

Make copies of correspondence or other printed material.

11/2018-08/2019

Regulatory Specialist 1, Florida Dept of Health

Answer calls, enter data

Answer telephones and give information to callers, take messages, or transfer calls to appropriate

individuals.

Create, maintain, and enter information into databases.

Conduct searches to find needed information, using such sources as the Internet. Provide technical

review of data or reports that will be incorporated into regulatory submissions to assure

scientific rigor, accuracy, and clarity of presentation.

Analyze data to determine answers to questions from customers or members of the public.

Confer with customers by telephone or in person to provide information about products or services,

take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints,

or comments, as well as actions taken.

08/2013-11/2018

Administrative Secretary, AGENCY FOR HEALTH CARE ADMINISTRATION

Receive and place telephone calls.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice

mail systems, and personal computers. Answer telephones, direct calls, and take messages.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Answer telephones and give information to callers, take messages, or transfer calls appropriate individuals.

Implement scanning or other automated data entry procedures, using imaging device and document imaging software.

Prepare and record changes to official documents and confirm changes with legal a compliance management staff, including enterprise-wide records management staff Review files, records, and other documents to obtain information to respond to requests.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaint.

10/2012- 08/2013

Security Officer, ALLEGIANCE SECURITY

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Answer alarms and investigate disturbances. Circulate among visitors, patrons, or employees to preserve order and protect property. Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection. Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed. Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.

07/2012- 10/2012

Security Officer, PALAMETTO SECURITY

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Write reports of daily activities and irregularities such as equipment or property damage, theft, presence authorized persons, or unusual occurrences. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Answer alarms and investigate disturbances. Circulate among visitors, patrons, or employees to preserve order and protect property. Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

04/2011- 06/2012

Mental Health Assistant, APALACHEE CENTER

Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to

medical staff.

Provide nursing, psychiatric, or personal care to mentally ill, emotionally disturbed, or mentally retarded

patients.

Observe and influence patients' behavior, communicating and interacting with them and teaching,

counseling, or befriending them.

Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic

activities that enhance interpersonal skills or develop social relationships.

Take and record measures of patients' physical condition, using devices such as thermometers or blood

pressure gauges.

Restrain violent, potentially violent, or suicidal patients by verbal or physical • means as required.

Lead prescribed individual or group therapy sessions as part of specific therapeutic procedures.

EDUCATION

WAKULLA HIGH SCHOOL

High School Diploma -1991

GULF COAST COLLEGE

PORT ST. JOE, FL

CORRECTIONS

WAKULLA EDUCATION CENTER

OFFICE TECHNOLOGY

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