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Customer Support Java Developer

Location:
Frisco, TX
Posted:
June 13, 2023

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Resume:

Lavanya Boddapatti

573-***-**** adxosr@r.postjobfree.com

Innovative, motivated, versatile, solution-driven, hands-on leader and results-oriented visionary with more than twenty years of experience in leading development and design of high technology software products, delivering highly scalable enterprise applications with enterprise architecture exposure, improving processes and procedures to drive revenue, efficiency, and market share. Diverse background covers engineering, user experience, innovation, cloud operations, quality assurance, customer support, and enterprise architecture. Expert in enterprise applications infrastructure, cloud, Internet technologies, financial, enterprise software, systems integration, and product design.

Key Highlights:

●Capacity Planning

●Project and Resource Management

●Product Roadmap

●Customer Solutions

●Contract Development and Negotiations

●Business Driven Technology Solutions

●Enterprise Architecture

●Production Support

●Mentoring and Training

●Strategic and Tactical Infrastructure Planning

●Framework Architecture and Development

●Cloud Migration Process

●Cloud Storage Solutions

●Cloud Computing Implementation

●Cloud computing optimization

●End to End Solutions for Cloud

●Dramatically raised visibility of the user experience group within the company and improved products’ usability.

●Fostered culture of innovation by leading product and technology brainstorming sessions.

● Managed all Framework design activities and coordinated 9 teams across 3 locations.

●Streamlined internal and external processes, improving efficiencies between Interaction Design, Visual Design, User Experience Research, Prototyping, Product Management, Engineering, and Quality Assurance teams.

●Supervised application development, porting, and quality assurance. Leveraged open-source software.

● Worked on Cloud Technologies: PaaS – Platform-As-A-Service, xPaaS – extended PaaS, SaaS - Software-As-A-Service, IaaS – Infrastructure-As-A-Service, Red Hat OpenStack, OpenShift, Object Storage, Kubernetes, Docker, DNS-as-a-service, Load Balancer VIPs –as-a-service, Firewall ACLs –as-a-service, Certificate SSL-as-a-service, Container based architecture, Micro Services, XL Release.

●Strong experience in Server-side Java programming using Java, J2ee technologies.

●Used agile development methodologies for development like Extreme Programming (XP), Sprint and Test-driven programming.

●Strong experience in Financial, Telecom, Biometrics, Retail, Health care, Insurance and Medical Applications implementing Web based Enterprise applications using J2EE, Tomcat web server and WebLogic and Web sphere and JBoss application servers on cross platforms.

●Gained extensive knowledge of Business Workflow in a variety of industries and consulting sectors.

●Strong functional knowledge on Customer Solutions and Sales and Distribution Applications. Expertise in ooad. Strong in rdbms Concepts.

●Demonstrated experience in creating application architectures and designs that employ design patterns MVC2, MVC, J2EE, STRUTS, SPRING design patterns. Demonstrated experience designing multi-tier, highly available, multi-threaded, scalable architectures for large-scale web-based services. Experienced in Performance tuning, identifying bottlenecks and solutions to address them.

●Served as a role model / mentor for other members of the team which include design reviews, debugging assistance, brainstorming, code reviews and process enforcement.

●Strong experience with different databases oracle, my sql, ms sql server, sybase and db2

●Good understanding of business requirements and ways to leverage the Technology to meet delivery goals. Worked closely with top management to assure adequate technical directions/ standards are followed and issues are addressed.

●Proven characteristics of being highly motivated. Strong problem-solving skills. Demonstrated ability of innovative thinking and evangelizing software development practices and processes.

●Expertise in open-source software and working with communities like java user groups, source forge, forums, and blogs.

●Managed offshore and onsite teams, worked on project planning, product roadmaps.

●Ability to learn and adapt quickly to the emerging new technologies/software.

●Involved in the proposal and active member of the support team.

●Excellent communication and interpersonal skills.

●Experience on handling onshore-offshore business process modules.

●Quick Learner, Excellent Team Player with good interpersonal and communication skills.

●Ability to motivate and work in cohesion with the team.

Professional Experience:

Senior Customer Success Manager Architect: Dec 2021 – Till date

Drive business value and technology outcomes throughout customer lifecycle with Software Growth Offerings and Cloud to support Hybrid Cloud Platform strategy. Responsible for use case identification and value realization for Software Growth Offerings and Cloud; architecting and co-creating Minimal Viable Products (MVP) alongside customer practitioners; driving increased usage and adoption for Software Growth Offerings; guiding customer IT executives through the changes needed to unlock the full value of hybrid cloud; demonstrating value of Software Growth Offerings to the customer; and identifying additional opportunities for adoption for following customers:

American Express – Phoenix, AZ

All State – Chicago, IL

Black Knight – Jacksonville, FL

Fiserv – Berkley Heights, NJ

Senior Enterprise Cloud Architect: Sept 2019 – Till date

Leading technical teams and architects both onsite and offshore to architect microservices, cloud native development guidelines and cloud migration for the following customers:

Apple – Austin, TX

Belk – Charlotte, NC

Union Bank (MUFG) - San Diego, CA

Ford Motors – Detroit, MI

Vice President

Union Bank – San Diego, CA – Sept 2018 – Aug 2019

Transaction Banking - Web Wire Transactions

Wires: Leading technical teams and managing on web wire transaction applications and assisting customers with wires.

Technical Manager IT

Gap – San Francisco, CA – May 2018 – Sept 2018

Vendor Order Management: Technical manager for vendor management reporting applications with third party vendors with purchase orders, helped with cloud migration.

Enterprise Architect Cloud PaaS (Platform as a Service)

American Express – Phoenix, AZ – Sept 2016 – Apr 2018

PaaS: Platform-As-A-Service team is responsible for cloud deployment platform providing platform for American Express applications built on top of IaaS (Infrastructure-As-A-Service).

Payments: Helped multiple application teams to migrate to Cloud Environment. Managed entire Payments portfolio – Card Payments, Digital Payments, Payments Batch Processing and etc.

Enterprise Architecture: One of the two architects to review and approve the architecture of the applications going beyond QA and PROD at enterprise level for American Express.

Storage Services: Managed and provides technical assistance and POCs to application teams to procure storage and integrate storage into APIs.

Training Videos: Created and managed entire training material including quick videos on multiple topics for cloud on-boarding, cloud migration, education on PaaS, IaaS, cloud-native architecture, microservices, how-to-do videos and etc.

Spring Expert and Java Anchor

AAA insurance - Phoenix, AZ - March 2015 to Sept 2016

Selfservice: Selfservice is a web application to allow the customers to login online to check coverage details of AAA auto and property insurance.

Technologies: Spring MVC, JCL, Ajax, JQuery, react, angular, node.js, CSS3, HTML5, Foundation, MDM etc.

Java Technical Lead

Nationwide Insurance - Phoenix, AZ– Mar 2014 – March 2015

Contract ISO Rates: Scottsdale Contract has successfully implemented an online rater that provides our customers with a single source of Rates and Rules. The current solution provides customers with our program rates.

Technologies: Java, J2EE, RAD, Maven, SVN, Windows 7, Websphere Application Server, Mockito, Web Services, Oracle, JUnit, Unix and Linux.

Java Architect and Technical Lead

American Express - Phoenix, AZ - Oct 2013 – Jan 2014

GCCP Services: Global Corporate Card Profile Services: Revisited some of the existing GCCP services and created new fine-grained services for replacing the existing services while taking into consideration business needs and best practices of SOA design.

Technologies: Spring Core, Spring MVC, Spring Integration, Spring Caching, EH Cache, Spring RESTful Services, Spring Webservices, Spring Data, Spring JDBC, Spring Integration, Spring Mail, PowerMock, SpEl (Spring Expression Language), Mockito, Eclipse, Java API, J2EE, JDK1.6, JDBC, UML, XML, log4j, JUnit, Maven, Jenkins, GIT for repository, Windows 7, Linux and Unix.

Java Developer

State Government of Missouri - Jefferson City, MO - Aug 2013- Oct 2013

Converting Missouri Healthcare Legacy Systems: Missouri Healthcare systems are being converted as part of Obama Care Health exchange information process.

Technologies: Apache Camel, Activos BPEL, JBoss Fuse, Enterprise Integration Patterns, Spring Core, Spring MVC, Spring Integration, Spring Caching, EH Cache, Spring RESTful Services, Spring Web Services, Spring Data, Spring JDBC, Spring Integration, Spring Mail, PowerMock, SpEl (Spring Expression Language), Mockito, Eclipse, Java API, J2EE, JDK1.7, JDBC, UML, XML, log4j, JUnit, Maven, Jenkins, GIT for repository, Windows 7, Linux and Unix.

Senior Application Developer

AT&T - Jefferson City, MO – Jun 2013- Aug 2013

CEEOT Re-architecture: Converting existing CEEOT (Construction Engineering and Equipment Ordering) application developed using oracle forms into JAM (Job Administration and Management) Java application to make it available on the web.

Senior Software Engineer

DST Systems - Jefferson City, MO - Feb 2011 - Nov 2012

BSL (Business Services Library) - DST Systems: Business Service library is a common DST framework developed by workstation groups to be used by other teams to develop services specific to their business needs.

RICC (Retirement Income Clearing and Calculation System) Batch - DST Systems: DST systems developed a stand-alone system to provide support for guaranteed income products for investors. Developed using Spring Batch and Spring Core modules, CA Workstation to run jobs, Mainframe to schedule batch jobs

SmartDesk2.x - DST Systems: SmartDesk2.x is a web-application developed using flex to provide the details about mutual fund investments for clients. It is common a web application with single-sign-on facility to connect different DST systems like Retirement Systems,

Technologies: Spring Core, Spring MVC, Spring Integration, Spring Caching, EH Cache, Spring RESTful Services, Spring Web Services, Spring Data, Spring JDBC, Spring Integration, Spring Mail, PowerMock, SpEl (Spring Expression Language), Mockito, Eclipse, Java API, J2EE, JDK1.6, JDBC, UML, XML, log4j, JUnit, Maven, Jenkins, GIT for repository, Windows, Linux and Unix.

Enterprise Solutions Analyst Advisor

FedEx Innovation (IT) - Memphis, TN - Dec 2008 - Feb 2011

SenseAware Device: SenseAware Device is developed to track the packages at real time. The SenseAware device sends the events at real time to the server.

FedEx Package Tracking System (FPA): The goal of the FPA is to gather the data from the SmartPost applications and send the information to Shipment Fusion so that the package information can be updated to FedEx.com.

Inbound Manifest: The purpose of this project is to process inbound customer manifest and develop a process to load it into FedEx systems. Inbound Manifest Support: Production support for Inbound Manifest application.

Sortation Support: Production Support for .NET application for Sortation.

Hub Conversion: PHAZ, MPMN, LACA and DLTX converted into Automated Sortation hubs.

SmartPost BO (Business Objects): reports SmartPost BO reports are used by business teams to get overview of package daily volume information.

Technologies: Bea Web logic server, Eclipse, Java API, J2SDK, JDK, Spring framework, Spring JDBC, Spring JMS, Spring Core container, Spring OXM, JSP, Tibco JMS, Message Queues, Web services, UML, XML, HTML, XHTML, JavaScript, log4j, SVN tortoise, Junit, Windows, Linux and Sun OS.

Senior Programmer Analyst

State Government of Missouri - Jefferson City, MO - Jul 2007 – Dec 2008

METRS – Missouri Employer Tax Registration System: METRS is an Online Employer Tax Filing System provided by STATE GOVT OF MISSOURI to file the tax.

UI Claims – Missouri Division of Employment Security: UI claims is an Online Claims Filing System provided by STATE GOVT OF MISSOURI to claim the unemployment benefits (https://www.ui.dolir.mo.gov/som/).

Technologies: IBM Web Sphere Application Server 6.x, RAD, Java API, J2SDK 1.4.2, JDK1.5, Servlets, Tiles, Spring framework, Hibernate Framework, JSP, IBM MQ Series, Message Queues, Web services, UML, XML, HTML, XHTML, JavaScript, ACEGI security framework, log4j, WSDL, Rational Tools like Rational Clear Case, MVC framework, WSDL, JUnit and SOAP on Windows 95/NT/98/2K/XP, Sun OS 2.7/2.8.

Senior Programmer Analyst

Monsanto - St. Louis, Missouri - Jan 2007 – Jun 2007

Breeding Technologies: Monsanto is an agricultural company: Applying innovation and technology to help farmers around the world be successful produce healthier foods, better animal feeds and more fiber, while also reducing agriculture's impact on our environment. Followed Test First Development, Extreme Programming.

Technologies: IBM WebSphere Application Server 5.x, Java API, J2SDK 1.4.2, Servlets, JSP, JDBC, UML, XML, Struts framework, SQL, PL/ SQL, HTML, JavaScript, log4j, Hibernate, WSDL, WinCVS, ANT, MVC framework, WSDL, JUnit and SOAP on Windows 95/NT/98/2K, Sun OS 2.7/2.8, Linux and Unix..

Programmer Analyst

GE (General Electric) - Bangalore, India - Jan 2005 – Jul 2005

GE Store: To maintain different departments information of GE store. It contains the product information, sales information, the overview of product sales for a certain period. GE store is the key application where the entire retail information is maintained.

Technologies: IBM WebSphere Application Server 5.x, Java API, J2SDK 1.4.2, Servlet, JSP, JDBC, Visual Age, UML, XML, IBM MQ Series, Struts framework, PL/ SQL, JavaScript, log4j, Hibernate, WSDL, JUnit, Web services and SOAP on Windows 95/NT/98/2K, Sun OS 2.7/2.8, Linux and Unix

Software Engineer

Telibrahma - Bangalore, India - Mar 2003 – Jan 2005

MMS Server: This project provides the inbox for multimedia messages. All the messages are captured from MMS server and users can check their MMS messages through the MMS mailbox system.

Technologies: BEA Weblogic Application Server, Java API, J2SDK 1.4.2, SPRING framework, Hibernate, JMS, Servlets, JSP, JDBC, Visual Age, UML, XML, TSF Framework, MQ series, PL/ SQL, JavaScript and Xkins, Velocity Templates, SOAP, WinCVS, ANT, WSDL, log4j and JUnit on Windows 95/NT/98/2K, Sun OS 2.7/2.8, Linux and Unix.

Project Intern

CMC Limited - Hyderabad, India - Aug 2002 – March 2003

FINGERPRINT ANALYSIS AND CRIMINAL TRACING SYSTEM: (FACTS) is an automatic fingerprint identification system. It is used for analysis and tracing of fingerprints, which are found in criminal cases.

Technologies: WebLogic, Tomcat, Java API, J2SDK 1.4.2, JSP, Servlets, HTML, JavaScript, UML, Oracle 8i

Education:

Masters in computer science, JNTU, Hyderabad, AP, INDIA

Bachelors in computer science, NU, Guntur, AP, INDIA

Certifications:

Harvard Business School - Leadership Excellence

Red Hat Sales Specialist - Cloud-Native Development

Couchbase Certification

DB2 RDBMS database certification

IBM Global Sales School – Sales Activation

IBM Solution Architect for Kubernetes and IBM CloudPaks

IBM Technology Excellence IBM Cloud Pak for Watson AIOps Sales Foundation

IBM Cloud Pak for Security Sales Foundation

IBM Virtual Collaborator

IBM Instana Technical Sales Intermediate

IBM Turbonomic Technical Sales Intermediate

IBM Business Framing Practitioner

Honors and Awards:

American Express AR/VR Hackathon - Augmented Reality and Virtual Reality – First Place

Wipro - "Go that extra Mile Award" in “Walk of Fame” - 2021-2022

Best Execution Award for FedEx Sorting Hubs Conversion

Best Execution Award for FedEx Canada Project



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