Adam Synclair

*** * ****** *** ******* Heights, MI 48071

adxosp@r.postjobfree.com / 248-***-****

To establish a career in the field of office administration with a company, which will allow me to use and develop my office managerial and interpersonal skills

Work Experience:

Account Manager/Concierge - Powerhome Solar Troy, MI

July 27, 2020 – September 11, 2022

Managed an expanding pipeline of solar customers, serving as the primary point of contact from start to finish including scheduling inspections, ordering concrete, passing regulations, and processing loans researching state statutes and covenant laws to identify regulations that prevented contract cancellation. conducting research and analysis into issues while gathering information regarding customer financial to devise creative resolutions; allocating resources and delivering critical information to facilitate customer service and secure sales. Developed and maintained positive customer relations, quickly following up on any issues to sustain high levels of service while elevating inquiries if necessary to ensure white-glove support. Performed data entry, carefully inputting information regarding jobs, contracts, and critical paperwork while initiating quality control (QC) audits to uphold accuracy.

OPI Associate (Open Items Associate) - Proctor Financial, Inc Troy, MI

March 2011 to July 27, 2020 - OPI Department, Lender Solutions

Responsible for handling outbound phone calls pertaining to property insurance

Responsible for contacts such as letters, e-mails, and faxes, to insurance agencies, carriers, and borrowers.

Capable of multi-tasking between various systems to research and document the phone calls. Exceptional problem solving and problem resolution skills in which to handle all calls in a professional manner.

Computer Knowledgeable - Window Based Environment Strong Organizational and Analytical skills Previous Property Insurance and or Mortgage servicing experience a plus Excellent attention to detail

Excellent ability to prioritize workflow and work in a fast-paced environment

Strong written and verbal communication skills Administrative Assistant - PC Department

HANTZGroup, Inc - Southfield, MI (Property and Casualty)

May 2006 to February 2009

Processor of Auto, Home, quotes for Citizens Insurance Maintain all Primary policies with current updates

Customer Services-intercepted calls from the clients with questions regarding policy changes

Corresponded with the Advisor and Specialist regarding in the meeting requites for all booked clients.

CSR Representative - (IPA) Insurance Program Administrators, LLC - Madison Heights, MI

December 2002 to May 2006

Responsible for all policy processing & Servicing procedures

Entering all data for payment fax log sheets Responsible for all changes to current active policies Verify all payments made at insurance agencies.