Deborah Couch
Summerville, SC
Skilled team playerwith strong background in all customer service environments.Workswell independently to handle assignments and always ready to go beyond basics assignments.Quick learnerwith good computer abilities, A/R, data entry,MicrosoftOffice, inventory, Daily income balancing, deposits and payroll. I'm a hardworker, and I'm ready to go above and beyond, to be an asset to your company!
Work Experience
Waitress
Perkins - Summerville, SC
June 2015 to Present
Monitored supply usage to reduce waste and company expenses. Quickly addressed and resolved customer concerns.
Forecasted business requirements, prepared operating budgets, approved expenditures and took measures to reduce overhead through strategic scheduling and negotiating better prices from vendors. Skillfully scheduled front and back of house staff to keep well staffed, but our labor costs low. Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations.
Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh.
Waitress/Management
Billips Enterprises - North Charleston, SC
January 1998 to May 2015
Monitored supply usage to reduce waste and company expenses. Quickly addressed and resolved customer concerns.
Forecasted business requirements, prepared operating budgets, approved expenditures and took measures to reduce overhead through strategic scheduling and negotiating better prices from vendors. Skillfully scheduled front and back of house staff to keep well staffed, and our labor costs low. Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations.
Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh.
Administrative Assistant
Charleston Freightliners,May - North Charleston, SC January 2005 to January 2007
Answered incoming calls and directed messages to correct party. Supported front office staff by providing word processing of correspondence and reports. Filed and retrieved documents, introducing more efficient filing system adopted by company. Maintained payroll accuracy by tracking time, calculating extras such as commission and updating forms. Microsoft and Excel,Outlook, and created spreadsheets to compose, prepare, and edit correspondence and department documents.
Documented payments and expenses to keep financial records current. Education
GED
Dorchester county Adult Education - Summerville, SC October 2011
Skills
• Ordermanagement Quality control
Multitasking Spreadsheet development
Reportwriting and development Officemanagement software Payroll and accounts payable and Filing and recordkeeping receivable
Schedule and calendarmanagement Telephone reception Assessments
Customer Service Skills — Highly Proficient
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.