Health Worker Technical Support

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

CELESTE BERNSTEEN

GARCIA

C

G

Del Rio, TX 78840, 830-***-****, *************@*****.*** Skilled home health worker excels at helping home-bound clients. Implements care plans, tracks progress and maintains up-to-date documentation for managers. Keeps home environments clean and safe for patients' needs.

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

• Supplement administration • Documentation management • Schedule management

• Medication administration • Cultural awareness • Ability to multitask In-Home Healthcare Provider March 2016 - March 2020 Self Employed Del Rio, TX

• Helped clients with bathing, grooming and dressing.

• Met nutritional needs of clients by preparing healthy meals, snacks and supplements.

• Provided special utensils and equipment to help patients eat, move around and perform hygiene tasks.

• Reported changes in patient conditions to nurses and physicians.

• Supported clients in handling laundry and basic cleaning.

• Implemented client care plans, ambulation and exercise programs to improve overall wellness.

• Assisted clients with managing personal shopping needs.

• Provided emotional and psychological support to patients dealing with loss or mental health conditions.

• Helped patients maintain proper diet and exercise habits.

• Helped patients with budgeting and assisted with bill payments. Technical Support Manager August 2005 - May 2008

Convergy's Laredo, TX

• Spearheaded continuous improvement of technical support tools and processes. Encouraged high performance from technical sales and service department by managing and developing staff.

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EDUCATION

• Optimized strategies for prioritizing and resolving technical issues.

• Oversaw technical demonstrations and coached personnel on strategies for success.

• Onboarded new personnel and paired with established workers to achieve optimal performance. Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software.

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• Revised and customized programs suitable for internal needs.

• Helped users via telephone to diagnose and triage problems.

• Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees. AA Psychology - Psychology May 2007

Southwest Texas Junior College, Del Rio, TX

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