Nicole Hutley

**** ******* **** **

Marietta GA, 30064

864-***-****

Former names:

Nicole Pringle Cromwell

Nicole Cromwell

Nicole Pringle

Experience

Job experience lists from (top to bottom) oldest to current

BURLINGTON COAT FACTORY

Employed Dates: Nov 97 - Nov 99

980 Plaza Boulevard

Mentor, Ohio 44060

Phone Number: 440-***-****

Sales Associate

General Sales

Merchandising

Customer Service

Assisted Customers with a warm and professional attitude

Answered General Questions

Responsible for tracking and maintaining Inventory

BOB EVANS

Employed Dates: Nov 99 - Mar 00

9235 Mentor Avenue

Mentor, Ohio 44060

Phone Number: 440-***-****

Hostess/Cashier/Server

Seating Customers

Assisting Customers with a warm and professional attitude

Assisting Customers with Complaints and escalating when necessary

Assisting servers in taking orders

Taking Phone Orders

Assisting in covering tables

Assisting customers in finalizing bill

Handling Currency

Maintaining proper currency in register drawer

SHELLS SEAFOOD

Employment Dates: Mar 00 - Jul 00

Reynolds Road

Mentor, Ohio 44060

Phone Number: Out Of Business

Cashier/Hostess

Seating Customers

Assisting Customers with a warm and professional attitude

Assisting Customers with Complaints and escalating when necessary

Assisting servers in finalizing Bills and cashing out

Taking Phone Orders

Handling Currency

maintaining proper currency in register drawer

BURLINGTON COAT FACTORY

Employment Dates: Aug 00 - May 01

3593 Miller Road

Flint, Michigan 58507-1274

Phone Number: 810-***-****

Cashier

Handing Customer monetary transactions

Assisting Customers with a warm and professional attitude

Assisting Customers with Complaints and escalating when necessary

Following Company security Procedures for sale of merchandise

Monitor and listen for security tag alarm

Monitor Customers to watch for shoplifting

Handling Currency

maintaining proper currency in register drawer

GIANT EAGLE

Employment Dates: July 02 - May 03

6075 Andrews Rd

Mentor On the Lake, OH. 44060

Phone Number: 440-***-****

Cashier

Assisting Customers with a warm and professional attitude

Handling Currency

maintaining proper currency in register drawer

Greeting customers as they enter the store

Scanning and bagging customer purchases

Collecting payment from customers

Providing change and receipt to customers

Answering questions about store policies and procedures

Directing customers to appropriate store personnel

Maintaining a clean and organized work area

Completing other tasks as assigned by management

PRINGLE’S BRASS RING

Employment Dates: July 04 – July 08

100B Barley Drive

Painesville, Ohio

Phone Number: 864-***-****

Subcontractor

Home Remodel

Siding

Aluminum work for siding

Team Point of Contact for Customers

Assisted customers with a warm and professional attitude

Work on the job site doing home remodeling and repairs for family business. Anthony Morris was on site supervisor, Karen Pringle Morris company owner.

SUTHERLAND GLOBAL

Employment Dates: Nov 2022 – Present

Agent

Worked on LendingClub Line of business

Assisting Customers with a warm and professional attitude

Assisting Customers with Complaints and escalating when necessary

Virtual Bank

Assist customers with various transactions including

Password reset

Log in issues

Verifying Transaction History

Adding Co-signer forms

Adding beneficiary forms

Assisting with Card Lockout removal

Assist with submitting Wire Fund Transfer requests

Assist with BillPay

Assist Ordering Checks

Assist ordering new Debit/ATM Cards

Assist in activating Debit/ATM Cards

Member Recovery

Fast Paced, high volume outbound collections call, average 300+ calls a day

Navigate Difficult conversations while needing to overcome objections, influence outcomes, ask clarifying questions and negotiated payment arrangements

Contributed to defined performance metrics

Adhere to all relevant laws and regulations, including fair debt collection Practices ACT

Education

Mentor High School Graduated 1999

General Required Courses.

Additional courses taken at Lakeland Community College, no degree

Interests

Computers, Writing, Art/Graphic Design, Computer Gaming, Graphic Novels

Additional Information:

Have partially written and helped administer an online roleplaying game, which runs in an online chat environment.

This side hobby has enhanced my skills at employee performance training, paperwork processing, website administration in an HTML environment, customer service skills and hiring/recruiting. I currently have over five individuals working under me (volunteer) that assist in administering this game which had over 200 registered players.

I currently Enjoy the MMORPG Final Fantasy XIV in my spare time, as well as Playing Dungeons and Dragons.

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