Denise Myers

Primary (Cell) Phone: 301-***-****

E-mail: adxoq3@r.postjobfree.com

PROFESSIONAL SUMMARY

Administrative Assistant, Customer Service and Office Support

RELEVANT SKILLS

Highly proficient in Microsoft - Outlook 2016 Word 2016 Excel 2016

Strong work ethic, professional demeanor, and excellent initiative

Proficient at quickly learning new procedures and taking ownership of many priority

projects

EDUCATION

Linganore High School - Academics Diploma Received

VOLUNTEER EXPERIENCE

I volunteered for local Wine Festivals where I communicated with a wide variety of ages and personalities. I also coordinated events, trained other volunteers, and prepared oral and written guidance/directions as needed.

WORK HISTORY

Mortgage loan processor

US Bank (December 2018-April 2023

•Reviews mortgage documents, e.g. mortgage notes, endorsements and riders, deed of trust, title policies, loan assignments, etc., for accuracy and noting exceptions on SOR

•Data entry and generate reports

•Labeling files, organizing carts, and filing documents

•Sorting and organizing files in alphanumeric order

•Complete inventories via file scanning or manual inventory

•Operating internal programs for research and activity movements of files and/or document

Receptionist/ Administrative Assistant

Sparks Group Frederick MD (August 2018-Oct0ber 2018)

•Screen and direct incoming calls while providing outstanding service

•Provide detailed information to callers as needed

•Greet persons entering organization warmly and professionally Provide general administrative and clerical support utilizing MS Office

•Manage incoming and outgoing mail

Default Operations Exception Processor

Citi Group Mortgage, Hagerstown, Maryland (June 2009-June 2018)

•Utilized automated data systems to identify and reconcile: Workable Solutions Packages; Financial Statements; and Bankruptcy, Foreclosure, Claims,

Reinstatement and Payoff Quotes.

•Created and monitored Check Processing Timelines Excel spreadsheet to identify issues and trends through personal research.

•Initiated training of refunds to serve as support for peers.

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