Skilled Project Manager Seeking Remote Position

Maureen Schlosser - ************@*****.*** 206-***-****

I am a Project Manager and Sales Support Specialist with technical skills and experience seeking a remote position. WORK EXPERIENCE

Training Coordinator, Fan Operations (remote) - Gametime United Jun 2021 - present

• Plan, develop, organize and deliver training materials and activities for all new hires for Fan Happiness and Ticket Operations

• Assists with set-up of new hire equipment and applications (G-Suite, Slack for Mac etc.)

• Coordinate and schedule meetings between new hires and teams as a function of onboarding

• Collaborate with Sr. Managers and Quality Team to determine what new refresher content is needed for existing employees

• Manage all users in Absorb Learning Management system

• Negotiate start dates between departments to assist new hire training scheduling Ticket Operations Lead (remote) - Gametime United Jan 2018 - Apr 2020

• Supported internal team as Level 2 support and worked with high priority customers to resolve issues.

• Fixed system errors on using SQL queries in Sisense (formerly Periscope).

• Worked with ticket brokers to receive product into our supply chain.

• Identified and documented supply chain issues and provided solutions for our Engineering team.

• Created methods and processes to improve team performance. Fan Happiness Associate (remote) - Gametime United Jan 2017 - Dec 2017

• Triaged and resolved issues with orders for sporting, concert and theater customers via Zendesk.

• Provided technical support for mobile users of the Gametime ticketing app and mobile browsers.

• Collected and analyzed customer feedback and provided solutions for our Engineering team. Voice Product Specialist - VIP Desk - Intermedia.net Feb 2015 - Jan 2017

• Developed partner sales opportunities with reseller partners and end users.

• Provided pre-sales support, conducted Salesforce administration, and created price quotes.

• Created feature request reports for the Product Development team. Administrative Assistant - Production Support - Pioneer Industries Apr 2013 - Jan 2015

• Entered purchase orders into the (ERP) system, and created production orders for the various business lines.

• Worked with Programmers to request creation of new Enovia/Catia drawings.

• Determined which production orders must be printed and released using Crystal Reports/Business Objects. Technical Release Manager (Contract position) - XBOX and Office Volt Nov 2010 - Apr 2011

• Determined meeting agendas, conducted meetings, and managed calendars and itineraries for a staff of 40 local and offshore developers and project managers.

• Created release schedules, timeline graphs and status reports in the development of multiple products.

• Managed Design Change Request (DCR) process for XBOX and Office 2013 team of 35 Developers. Release Manager, Microsoft Ad Platform (Contract position) - BI & Billing Collabra Mar 2010 - Aug 2010

• Coordinated the monthly business intelligence release for the core team to ensure project requirements were met.

• Employed Agile methodology (user stories, design specifications, and SCRUM) for release requirements.

• Created status reports, identified risks, developed mitigation plans, and escalated critical issues. Release Manager, Program Manager (Contract position) - Collabra Mar 2009 - Aug 2009

• Updated and managed SharePoint information portal for Windows 7 Out of Band releases.

• Instructed users submitting electronic engineering requests to Engineering, Test and Release teams.

• Trained content product managers, developers, and testers how to use release tools. Project Manager, Consultant (Contract position) - Solutions IQ at Drugstore.com Mar 2008 - May 2008

• Managed the small enhancements requests program specific to Rapid Development Engineering (RDE) projects.

• Developed templates & processes and created project roadmaps.

• Planned budgets, coordinates development resources, identified risks, and delivered the weekly status report. Project Manager, Consultant (Contract position) - Comsys at T-Mobile Jan 2008 - Mar 2008

• Manage multiple small to medium projects reporting to the Senior Manager for Content Operations.

• Mapped business needs to technology solutions to ensure technical solutions for the needs of the business.

• Provided consulting services and support during project phases to users to directors. Program Manager (Contract position) - Collabra Jan 2007 - Dec 2007

• Managed multiple enterprise affecting projects while following a strict Software Development Lifecycle.

• Managed developers, code reviews and product deployments.

• Designed interface mockups, developed project scope & functional specifications, and proposed technical solutions. Project Manager - B-Line LLC Aug 2004 - Aug 2006

• Managed IT projects for Law Firm business partner.

• Defined project scopes, deliverables, functional specifications, and schedules.

• Managed code reviews and product deployments.

• Defined reporting needs using Transact SQL for delivery in DMS or Microsoft Reporting Services.

• Developed user solutions using Microsoft SharePoint to automate tracking of internal work schedule. Sr. Business Operations Analyst - Washington Mutual Bank Dec 2001 - June 2004

• Conducted customer needs assessment, scope definition, gap analysis, functional design, data conversion planning, and user acceptance testing of commercial off the shelf software product.

• Supported business intelligence needs by working with Business Objects Developer and database administrator to design on-demand self-service reporting tools.

• Manage resource allocation, milestones tracking and project deliverables using Microsoft Project. SKILLS

Agile, Scrum, SQL, Waterfall, Project Management Methodology, Database Management, Project Management, E-Commerce, Requirements Gathering, Process Improvement and Definition, Document Control, Metrics Tracking and Reporting, Project Status Reporting, Mobile Device Testing, Logistics. COMPUTER SOFTWARE

Microsoft SQL Server, Microsoft Word, Microsoft Project, Microsoft SharePoint, Microsoft PowerPoint, Salesforce, Zendesk, QuickBooks Pro, Crystal Reports, BAAN.

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