Fall River, MA ***** 401-***-**** adxomy@r.postjobfree.com

MELISSA FARIA

Experienced Practice Manager successful at handling payroll administration and patient relations for two-physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

PROFESSIONAL

SUMMARY

SKILLS Biweekly Payroll

Processing

●

Managing Medical

Practices

●

● Budget Oversight

Policy and Procedure

Development

●

● Clinical Staff Management

● Policy Implementation

● Employee Operations

Managing Practice

Operations

●

● Employee Performance

Administrative Staff

Supervision

●

● Family Medicine

Managing Files and

Records

●

● New Hire Training

● Supply Ordering

● Electronic Health Records

● Practice Management

● Patient Care Assessment

● Schedule Management

PRACTICE MANAGER 04/2012 to Current

Tiverton Primary Care, Tiverton, RI

MEDICAL ASSISTANT/OFFICE MANAGER 06/2010 to 04/2012 Main Road Family Medicine, Tiverton, RI

WORK HISTORY

Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.

●

Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.

●

● Ordered all office supplies and kept check on inventory levels.

● Provided supervision and management to team of support personnel.

● Addressed and remedied all patient or team member issues. Developed and implemented strategies to improve patient access, satisfaction and care quality.

●

● Developed policies and procedures for effective practice management.

● Trained interns and newly hired team members on office procedures and computer system.

● Developed close working relationships with front office and back office staff.

● Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

● Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.

●

● Addressed and remedied all patient or team member issues.

● Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

● Developed close working relationships with front office and back office staff.

● Created and implemented organizational policies and procedures. Answered telephone calls to offer office information, answer questions, and direct calls to staff.

●

● Obtained payments from patients and scanned identification and insurance cards. Organized and maintained patient chart filing system to promote quick data finding for staff.

●

Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

●

● Prepared and processed patient referrals and transfer requests.

● Assisted with medical coding and billing tasks.

● Received and routed laboratory results to correct clinical staff members. Costal Career Academy, Fall River, MA

Certificate, Medical Assistant, 06/2010

New England Institute of Technology, Warwick, RI

Associate of Arts, Interior Design, 05/1998

East Providence High School, East Providence, RI

High School Diploma, 05/1997

EDUCATION

CERTIFICATIONS ● Certified Physician Practice Manager Photography is something that brings me great joy. It allows me to be creative and help create memories for clients.

I have been capturing memories utilizing photography for over 20 years. PHOTOGRAPHY

Contact this candidate