**/**** - *******

CONTACT

Nairobi, Kenya *****

(254-***-******

adxomb@r.postjobfree.com

SKILLS

PROFESSIONAL SUMMARY

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

WORK HISTORY

Sales Associate

Safaricom PLC - Kenya

• Sales trends

• Stocking and replenishing

• Dining area maintenance

• Cash register operation

• Exceptional customer service

• Client Service

• Product promotions

• Social perceptiveness

• Merchandising understanding

• Sales training

• Problem-solving skills

• Product and service sales

• Sales expertise

• Point of sale operation

• Adapt to diverse groups

• Professional demeanor

• Shipment processing

• Upselling

Caroline Waithera

Irungu

Provided positive first impressions to welcome existing, new, and potential customers.

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• Engaged with customers to build rapport and loyalty. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

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Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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Helped customers locate products and checked store system for merchandise at other sites.

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• Solved customer challenges by offering relevant products and services. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

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Answered customer questions about sizing, accessories, and merchandise care.

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• Prepared merchandise for sales floor by pricing or tagging. Engaged with customers to effectively build rapport and lasting relationships.

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Assessed customer needs and utilized suggestive selling techniques to drive sales.

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Educated clients on current promotional offerings and products using persuasive selling tactics.

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Rotated stock and restocked shelves to maintain product availability and store appearance.

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• Managed returns, exchanges and refunds in accordance with store policy.

• Generated new sales leads to achieve and exceed monthly sales goals.

• Negotiated prices, terms of sales and service agreements.

• Achieved or exceeded company-defined sales quotas. Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

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Monitored service after sale and implemented quick and effective problem resolutions.

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Drove store revenue by offering customers accessories and related purchases to complete selections.

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Customer Service Associate 08/2015 - 10/2021

Fones Direct Limited - Kenya

Met existing customers to review current services and expand sales opportunities.

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• Presented professional image consistent with company's brand values. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Offered advice and assistance to customers, paying attention to special needs or wants.

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Responded to customer calls and emails to answer questions about products and services.

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Informed customers about special promotions and provided detailed information for various products.

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Developed and actualized customer service initiatives to decrease wait times.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Provided customer feedback to management and identified areas of improvement for products and services.

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• Answered customer telephone calls promptly to avoid on-hold wait times. Provided product and service recommendations to guide customers on products to meet varying needs.

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Provided training and support to new associates to help provide high- quality customer service.

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Handled billing and payment issues following guidelines, resolving disputes properly.

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Utilized internal software and tools to meet customer needs and resolved issues promptly.

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• Increased revenue by cross-selling and upselling products and services. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Solved problems with products and services by providing customers with technical support.

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Kept detailed records of customer interactions to track and resolve issues quickly.

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Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

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Met customer call guidelines for service levels, handle time and productivity.

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Resolved associate, tool and service delivery issues revealed by statistical reports.

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Reached out to customers after completed sales to suggest additional service or product purchases.

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Increased efficiency and team productivity by promoting operational best practices.

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Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

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Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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• Implemented and developed customer service training processes. Trained new personnel regarding company operations, policies and services.

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• Investigated and resolved customer inquiries and complaints quickly. Increased efficiency and performance by monitoring team member productivity and providing feedback.

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Sales Executive 03/2014 - 05/2015

Alcatel One Touch, Safaricom Shop - Kenya

Researched sales opportunities and possible leads to exceed sales goals and increase profits.

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Analyzed past sales data and team performance to develop realistic sales goals.

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Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.

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Achieved sales goals and service targets by cultivating and securing new customer relationships.

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Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

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Established and maintained positive relationships with vendors to determine product availability and quality.

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Developed and implemented account management plans to establish customer satisfaction.

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Utilized internal lead referral tools to solicit new business opportunities and contacts.

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Developed sales strategy based on research of consumer buying trends and market conditions.

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Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.

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Created and implemented successful sales campaigns to drive leads and increase sales.

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Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.

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Evaluated costs against expected market price points and set structures to achieve profit targets.

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Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.

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Directed sales support staff in administrative tasks to help sales reps close deals.

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Selected correct products based on customer needs, product specifications and applicable regulations.

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Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

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Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

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• Contributed to team objectives in fast-paced environment. Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

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Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

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• Developed, maintained and utilized diverse client base.

• Attended monthly sales meetings and quarterly sales trainings.

• Contributed to event marketing, sales and brand promotion.

• Quoted prices, credit terms and other bid specifications. Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

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• Set and achieved company defined sales goals.

Performed effectively in self-directed work environment, managing day- to-day operations and decisions.

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• Maintained current knowledge of evolving changes in marketplace. Monitored service after sale and implemented quick and effective problem resolutions.

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EDUCATION

High School Diploma : Kenya Certificate Of Secondary Education, 2003 Mwangaza Secondary School – Kenya

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