Amber Williams

**** ******** ******** **** **. **135

adxokj@r.postjobfree.com

918-***-****

Profile Objective:

IT Professional and Business Management Office Manager

Skills Summary:

IT professional in Travel and Tourism Industry

oCorporate Trainer, Technical Document Writer, Consultant for Executive Operations

oProject Management, Customer Service and Leadership, Supervisory, Automation and Point of Sale System Administrator, Knowledge Base Coordinator, IT Lead Help Coordinator, IT Systems Administrator

oService Desk, Knowledge Base, Active Directory, Windows Operating systems, Office 95 through 365, Kronos, Access Database, TOM (Top of Mind), Ghost, Command Prompt, Meridian, Rentworks, Cars+, Yield Management, Fastlane, ResGui.

Experience:

Contractor 2016 – 2023 Oklahoma City, Oklahoma

Hertz Car Rental 2013 – 2016 Tulsa Oklahoma

Dollar Thrifty Automotive Group 1991 – 2013 Tulsa Oklahoma

MB Swine Reproduction – Office Administrator

Accounts receivable, Accounts Payable, Customer purchasing, Import processing, product knowledge, Odoo database customer and product data control, accounting and inventory

oSage, Odoo, Microsoft 365

Morris Technology – PC Tech Analyst

OU Health Hospital; Hardware and desktop support; inventory, pc imaging; hand-held bar code scanners; mobi lab printers, Workstation on wheels, Strong-arm.

Epic patient portal hardware and software implementation project

oOffice 365, Ghost, Service Desk, Active Directory, Windows OS, Command Prompt

Benefit Focus - Benefits Coordinator

Enrollment center for health benefits supporting more than 20 separate corporations. Salesforce and HRIS software experience. HIPPA, PCI and SOX compliance.

oSales-Force, HRIS,

Dollar Thrifty Automotive Group; Hertz Rental Cars - IT System Administrator

Big Data Analysis; Point of Sale Systems Control Data design configuration, management and Trainer; Point of Sale Systems process and intake Control Auditor; Subject Matter Expert for the Point of Sale Systems Operational, Technical and Hierarchical Control Data. Sarbanes Oxley compliance Consultant, implementation and Auditor; Web-based Technical document Writer and Publisher; Knowledge base Administrator and Publisher; Technical document writer and Trainer for IT Help Desk Associates

IT Automation Project Management; IT Data Security; IT Control Data Consultant

Supervisor for Operational Recovery of: missing, stolen, damaged and overdue rental vehicles; interview, hire, train, educational and motivational opportunities; and annual reviews; Skip tracing and private investigations.

IT and Operational Support for Corporate Storefronts across the United States providing 24/7 support to maintain Point of Sale System is Up, Online and Available for Sales Transactions.

Travel to Corporate Storefronts across the United States for New Store Openings; Employee and new hire training, vehicle inventory maintenance/clean/prepare vehicles for rent, data security; data control, audit and assurance for business operations.

Education:

University Of Phoenix Bachelor of Science Business Management

Community Care College Associate of Business and Industry Management

Clary Sage Collage Fashion Design Diploma

Tulsa Community College General Studies

Private Investigations P.I. Technology Center for Professional Studies

Travel Tech Institute Oklahoma Travel and Tourism Diploma

Degrees: BSBM - Bachelors of Science Business Management; ASIOM Associate Occupational Science Business Management; Fashion Design; Travel and Tourism; Private Investigations and Crime Scene specialist.

PHI THETA KAPPA, OMEGA ALPHA

National Honor Society Leadership

President’s Honor Roll, Academic Honor Roll, Certificate of Achievement for Customer Service, Leadership and Automation process design

Volunteer Service: Special Olympics

References Matt Pelegrino; Adam Anderson; Dion Walker; Sylvia Chan; Julie Bean; Gary Carter; Blue Bean; George Portokolis; Stan Dombrowski;

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