Customer Service Housekeeper
Resume:
JOYCE AWUOR OMONDI
Kenyan
adxoht@r.postjobfree.com
**-*****, *******, *****, ******, Kenya
Waitress/ Housekeeper
SKILLS
Great and effective team player.
Multi-tasking and flexibility.
Attentive to every detail.
Great communicator and with interpersonal skills.
Problem solver.
Time keeper.
Computer skills (Microsoft word, excel, outlook and power point).
EDUCATION
Degree – Economics
Kenyatta University, Nairobi, Kenya
Graduated – 2019
K.C.S.E – 8 Subjects including English
St. Francis Rang’ala Girls High School
Graduated
OBJECTIVE
To acquire an opportunity to better my potentials and contributions towards the growth of an organization. Where my 4 years of customer service experience will be applied in achieving excellent guests relations improvement and understanding their needs. My goal is to excel in guests experiences by providing excellent services to their satisfaction.
EXPERIENCE
December 2022 – Present
Waitress
Peaks Hotel, Nanyuki, Kenya.
https://www.peakshotels.co.ke/
Receive, greet guests and seat them on the table.
Assist guest with their luggage.
Present menu and explain information as asked by guests like food contents and allergies.
Prepare tables as per guests orders.
Communicate with the guests time their food will take and incase of delays notify them.
Inform guests of the day’s specials.
Coordinate with the kitchen to ensure food is prepared on time.
Do menu recommendations upon guests requests and up sell.
Post orders on POS machine.
Serve food and drinks.
Maintain health hygiene.
Present checks and collect bill payments.
When guests are satisfied do clearance on the table.
May 2021 – October 2022
E-commerce operator and Procurement
Neoking Trading Limited
https://www.neokingshop.online/
Handle E-commerce sector and attend to all platforms.
Receive clients orders both retail and wholesale, process them and dispatch.
Follow up with clients to get reviews on products and advice where there is a need.
File purchase and sale tax returns every month.
Receive orders from suppliers and handle their payments.
Order for the products that are out of stock.
January 2019 – April 2021
F&B Supervisor/Waitress
Captain Terrace Restaurant
https://captainsterrace.com/
Welcome guests and direct them to their tables.
Present menu to guests and alert service team to take orders.
Do suggestive selling to up sell on the menu.
Serve food and drinks and post on POS machine.
Respond to guests’ inquiries, complaints and do reviews after guests have eaten.
Preparing daily inventory reports and forward them to the manager.
Train and supervise the service staff.
Schedule staff working and day off hours.
Ensure food safety and guests are satisfied with services and meals.
REFERENCES
Wesley Lulu – Manager
Captain Terrace Restaurant
Evans Sudi – F&B Manager
Peaks Hotel Nanyuki
Linet Kimeli
Neoking Trading Limited
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