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Customer Support Member Team

Location:
Mettur, Tamil Nadu, India
Salary:
40000
Posted:
June 13, 2023

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Resume:

EDUCATION

June-****

CMS College of Engineering,

Namakkal, Tamilnadu

BE in Electrical Engineering

May-2008

KSR College of Technology

Diploma in Electrical Electronics

Engineering

Digital multifunction energy meters,

air circuit breakers, vacuum circuit

Breakers, single line diagrams.

Auto CAD, EMS,

MS Office (Word, PPT & Excel)

Leadership, Decision-making,

Time management.

adxoh3@r.postjobfree.com

+91-978**-*****

Mettur, Salem DT

RELEVANT SKILLS

Electrical Engineer with 10+ years of experience working with EL Measure India pvt ltd company in the consumer electronics industry, primarily focusing on and challenging working environments.

CAREER OBJECTIVE

Benignus S Oct 2011– Aug 2022

Electrical Project Engineer

EL Measure India Pvt Ltd, Coimbatore, Tamilnadu

PROFESSIONAL EXPERIENCE

in vwww.linkedin.com/in/benignus/

• Oversee a 5-member team responsible for designing, implementing, and maintaining electrical energy meter’s installation in IOCL,Salem within budgets averaging Rs.40 lakhs.

• By giving the consistent support to customer generated new orders worth of 20L and above.

• Constructed knowledge base for various technical solutions for users, resulting in a 10% increase in customer satisfaction ratings.

• Re-engineered existing work-flows and processes, resulting in a 25% reduction in time taken to resolve customer issues.

• Delivered training sessions for customers on the use of products and services, enabling over 500 customer orientations or product tutorials.

• Monitored incoming support calls, creating detailed logs and tracking call resolutions to ensure customer expectations are met.

• Developing the project scope of work, coordinating with subcontractors, and communicating with the client.

• Conducting site surveys and developing site survey reports, which include the evaluation of existing conditions and recommendations for the design and approach based on the existing conditions, current codes, and the client design criteria.

• Ask customers targeted questions to quickly understand the root of the problem

• Generated customer documentation, handling customer requests and creating customer-specific technical guides.

Project 1 :

Clients Name : Madras sugars limited

Project Name : Energy Management System

Tools Used : Energy meter, Modbus RS485, Gateway

Role : Erection engineer

Duration : January 2011 to December 2012.

Project 2 :

Client Name : Apollo tyres

Project Name : Energy Management System

Tools Used : Energy meter, Modbus RS485, Gateway

Role : Erection engineer

Duration : January 2013 to November 2015.

Project 3 :

Client Name : Samsung India Electronics

Project Name : Energy Management System

Tools Used : Energy meter,Modbus RS485, Gateway.

Role : Erection engineer

Duration : January 2016 to December 2017.

Description:

This is desktop application mainly installed to monitor the energy readings for each instrument. By using this software user can generate the reports like Hourly, Daily and Monthly formats. Roles and Responsibilities:

• Installation of energy meters and energy management software to monitor the readings and save the historical data.

• Program the energy meters ensure the readings accumulate in a proper way.

• Lay the communication cable with the help of contractor to terminate the cable from device to device and gateway.

• Configure the software and explain its features.

• Guide the customer to monitor and generate the reports in the different formats.

• Educate the customer to save the energy by using the EMS software.

• Guide the customer how to generate the readings in critical situations.

• Educate the customer to reprogram the energy meters. Description:

This is desktop application mainly installed to monitor the energy readings from the individual houses. The main features of this application are used find out the energy consumption in each houses. User can generate the reports like Hourly, Daily and Monthly formats.

Roles and Responsibilities:

• Installation of LORA Based energy meters, Data Converter and energy management software to monitor the readings and save the historical data.

• Program the LORA Based data converters in different location and ensure the readings accumulate in a proper way.

• Configure the software and explain its features.

• Guide the customer to monitor and generate the reports in the different formats.

• Manage the contractor whether they have installed the meters in proper location.

• Educate the customer to add the new energy meters in software using Mobile App.

• Deploy the customization reports and ensure it meets customer requirements.

• Guide the customer how to generate the analysis reports from the EMS software.

• Educate the customer to reprogram the energy meters. PROJECTS HANDLED:

Project 4:

Client Name : Southern Railways

Project Name : Energy Management System

Tools Used : LORA Wan, RS485, Ethernet,

SQL Server, GSM, GPRS

Role : Erection engineer

Duration : January 2020 to February 2022.

Project 5:

Client Name : Indian Oil Coporation Ltd

Project Name : Energy Management System

Tools Used : Energy Meter,RS485, Ethernet,

Gateway

Role : Erection engineer

Duration : January 2020 to February 2022.



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