Realtor
Resume:
COLLEEN BURKE
REALTOR®
BARTENDER/SERVER/FOH MANAGER
Marietta, GA, 30066
adxogt@r.postjobfree.com
Client-focused Realtor® with 3+ years of experience helping clients find their perfect home by carefully researching market trends, property values and neighborhoods. Skills
Communication Skills
Sales and Customer service
Marketing
Adaptable
License
Georgia, New Jersey, Pennsylvania
Work History
REALTOR® 2018-PRESENT
KELLER WILLIAMS REAL ESTATE, CLINTON, NJ
KELLER WILLIAMS ATLANTA-NORTH, MARIETTA, GA
Promote sale of properties through open houses, engagement in mls, and digital and paper marketing campaigns.
Communicated with sellers, buyers, and renters to understand property needs, timeline, and budgets.
Developed positive relationships with lenders, real estate lawyers, appraisers, home inspectors, title companies, and city-code department. Guided sellers through multiple offers and the negotiation strategy process. Communicated with sellers, guiding them through the process and coordinating open houses.
Member of the NAR, and Atlanta board of Realtors
BARTENDER/SERVER TRAINER/FOH MANAGER 2016-2021
STOKE COAL FIRE PIZZA, EASTON, PA
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Greeted and maintained relationships with regular customers. Kept register accurate through correct billing, payment processing and cash management practices.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons. Bussed and reset 30 tables per shift, working efficiently to keep dining room and work areas clean.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Checked identification to enforce age regulations for alcoholic beverages. Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods. Prepared beverages and filled food orders for customers. Created orders, documented special requests and followed up with kitchen personnel to foster top- quality service and minimize complaints. Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns. Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals. Served needs of customers in high-volume environment. Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Generated higher ticket averages by training employees on suggestive up-selling techniques.
Poured and prepared mixed drinks for customers daily and created new libations drawing in clientele.
Waited on up to 15 customers at bar and at tables. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Developed new signature cocktails to support bar marketing brand and increase profits.
Stayed up-to-date on state laws regarding alcoholic beverage services and maintained RAMP CERTIFICATION.
Upsold daily specials and beverage promotions to exceed daily sales goals. Kept alcoholic beverages well-stocked and organized to meet expected demands. Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors. Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus. BAR MANAGER 2007-2021
MILOS PLACE, EASTON, PA
Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue. Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Increased profits with enhanced inventory oversight and strategic pricing adjustments.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Improved customer service rankings by resolving issues quickly and accurately. Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise. Crafted popular cocktail menu for customers preferring liquor and spirits to wine. Kept alcoholic beverages well-stocked and organized to meet expected demands. Checked ID cards and verified bar guests were of legal age. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Education
High School Diploma 1996
Charlottesville High School - Charlottesville, VA
Associate of Applied Arts 1996-1999
Piedmont Virginia Community College - Charlottesville, VA
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