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Case Manager Customer Service

Location:
Jacksonville, FL
Posted:
June 13, 2023

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Resume:

Chauna K. Wright

**** ******** **** *****

Jacksonville, Florida 32258

904-***-****

adxogi@r.postjobfree.com

Education:

Grand Canyon University – BSN graduate of 2016

Jersey College – RN graduate and licensed 2013

Concord Career Institute – LPN graduate and licensed 2006

Skills:

Florida RN Licenses # RN9365394

BLS- Expires 1/2023

ACLS – Expires March 2024

Proficient in the following software and websites; MS Word, Excel, Powerpoint, Outlook, Curaspan, Allscripts, EPIC, Cerner, Meditech, Point Click Care, Homecare Home Base, Axxess, Wellsky, Kinnser, Brightree, e-Solutions, Coremar, FDOH, QIES, CMS, and AHCA

Provide professionalism continuously through written, verbal, and non-verbal communication

Effective leadership skills, in-depth clinical knowledge and strong customer service and community relations

Strong critical thinking with problem solving skills

Professional Medical Staffing – March 2021 – present

Registered Nurse Per Diem, Travel various locations Corrections, Rehabilitation Hospital, Skilled Rehabilitation

Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings

Educated patients in lifestyle choices, dramatically reducing chance of symptom reoccurrence.

Equipped patients with knowledge needed for speedy and sustained recovery.

Managed sick call by assessing patients for acute illnesses and making proper referrals to medical providers for further care

Assessed inmates for detox and made proper referrals if needed for further care from a provider

Collaborated with interdisciplinary healthcare personnel to meet patients'/inmates personal, physical, psychological and cognitive needs.

A.R.A. Medical Staffing – March 2021 – February 2022

Registered Nurse Per Diem, Travel various locations Hospital, Rehabilitation Hospital, Skilled Rehabilitation

Provided med-surg care for patients recovering from various illnesses and surgeries.

Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings

Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

Documented information from interviews involving symptoms, medications and treatment.

Preceptor to nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.

Cox Meyer Orthopedic and Rehabilitation Hospital – December 2020 – March 2021

Registered Nurse Travel Contract

Provided med-surg care to patients recovering from various surgeries from elective to traumatic.

Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.

Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings

Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.

Demonstrated professional communication skills to foster an interdisciplinary team approach to patient care, ensured adequate documentation, and effectively respond to diverse cultural needs of patients/families

Brook’s Rehabilitation Hospital – August 2020 – December 2020

Registered Nurse

Provided med-surg care for patients recovering from various surgeries.

Focal med-surg in brain injury, spinal cord and other traumatic orthopedic injuries in both adults and pediatric patients.

Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.

Monitored patient’s condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings

Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.

Dolphin Pointe Heath and Rehabilitation – February 2020– October 2020

Registered Nurse

Administered medications and treatment to patients and monitored responses.

Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.

Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

Documented information from interviews involving symptoms, medications and treatment.

Preceptor to nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.

Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options

Armor Correctional – Jacksonville Sheriff Office – August 2019 – May 2020

Registered Nurse -Intake Screening

Educated patients in lifestyle choices, dramatically reducing chance of symptom reoccurrence.

Equipped patients with knowledge needed for speedy and sustained recovery.

Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry.

Observed patient condition, progress and medication side effects.

Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.

Documented patient/inmate’s information obtained from interviews concerning symptoms, medications and prior treatment.

Collaborated with interdisciplinary healthcare personnel to meet patients'/inmates personal, physical, psychological and cognitive needs.

Confident Care of Florida – February 2019 – August 2019

Home Health Administrator /QA/ Case Manager

Responsible for hiring, training, supervising, managing performance and discipline of all administrative and direct care employees and contract staff. Accountable for recording/tracking, and storage of all required proof of training and certifications for employees and contract staff.

Prepares for and responds to Florida Agency for Health Care Administration communication and audits in a timely manner.

Responsible to partner with the compliance department in maintenance and updating of the emergency management plan and registration of the emergency management plan with the county.

Tracked incident reports, maintained and monitored infection control and ensure proper safety processes.

Interacted with clients and patients through telephonic communication, video chat and email.

Armor Correctional – Jacksonville Sheriff Office – October 2018 – February 2019

Assistant Director of Nursing / Educator

Completed initial Mental and Physical health assessment of inmates at arrest.

Performed completed History and Physicals on inmates within 14 days of arrival

Followed company standards and protocols when providing care for acute and chronic conditions

Manage clinic by assessing inmates needing to be seen by medical provider for chronic illnesses and after altercations

Managed sick call by assessing patients for acute illnesses and making proper referrals to medical providers for further care

Assessed inmates for detox and made proper referrals if needed for further care from a provider

Collaborated with interdisciplinary healthcare personnel to meet patients'/inmates personal, physical, psychological and cognitive needs.

St Vincent Riverside Hospital – August 2018 – February 2019

Registered Nurse Med Surg, Ortho, Bariatric, Mother/Baby and Women’s Health

Provide care to patients requiring treatment of any medical, surgical, or other conditions

Implement and monitor patient care plans. Monitor, record and communicate patient condition as appropriate.

Educate patients and families to their disease process

Serve as a primary coordinator of all disciplines for well-coordinated patient care.

Note and carry out physician orders.

Assess and coordinate patient's discharge planning needs with members of the healthcare team

Choice Matters Home Health PRN– December 2017 – June 2018

Registered Nurse Field Clinician

Performs the initial evaluation visit and regularly reevaluates the patient’s nursing needs.

Coordinates services including Physical Therapists, Speech Pathologist, Occupational Therapist and Medical Social Worker.

Notified physician of patient needs and changes in condition.

Interacted with patients through telephonic communication, video chat and email.

Completed OASIS certification/recertification, orders and discharge summaries.

Kinetic Home Health -September 2015 to December 2017

Field Clinician / Case Manager / QAQI /DON / Administrator

Created admission/discharge OASIS assessment appropriate to patient plan of care

Provided wound care treatments and monitored for progression.

Maintained compliance with all applicable federal, state and regulatory agencies

Established effective channels of communication, practices, policies and procedures.

Quality Assurance /Quality Improvement Performance Improvements programs

Interacted with clients and patients in person, telephonic communication, video chat, email.

Doctor’s Choice Home Health – April 2014 to September 2015

Field Clinician / Case Manager / QA/QI

Reviewed and communicated with clinician for clarification of OASIS documentation

Ensured appropriate ICD-10 codes are applied for maximum benefits

Generate plan of care from OASIS assessment, patient’s needs, abilities and doctor’s orders.

Educate staff on disease process, medications, changes to the plan of care, and individualized treatment plans

Supervised RN, LVN’s, HHA’s, and all Therapists

Ensured adherence to the agency’s approved policy and procedure and all state and federal guidelines

Life Care Center of Jacksonville - October 2013 to April 2014

Post-Acute Case Manager

Coordinated care between hospitals, physicians, home health, assistive living and skilled care settings

Care starting from pre-admission, day to day clinical practices, preparation for discharge, and setting continuation of

care appointments with specialist and Post discharge follow-up.

Educating patient and family’s new diagnosis careplan and documented all concerns and issues.

One Call Care Management - May 2013 – September 2013

Case Manager Care Coordinator Home Health Division

Managed worker compensation patients

Reviewing home health care needs and provided for short term, long term and specializing in catastrophic cases

Correspond with adjusters, physicians and patient/caregiver to insure proper authorizations and documentation was obtained for services provided

Assisted in obtaining physicians orders for additional services, equipment, and supplies

Life Care Center of Jacksonville - November 2006 to September 2013

Director of Case Management

Created plan for care across the continuum, incorporating patient/family preferences and values.

Monitored patient care through assessments, evaluations and/or patient records.

Advocated for resources and removal of barriers.

Maintained an ongoing dialog with supervisor and other health providers to ensure effective execution of health plan.

Coordinated effective utilization management through chart review and interdisciplinary team collaboration to ensure appropriate utilization.

Ensured regulatory compliance with CMS guidelines.

Applies advanced critical thinking and conflict resolution skills.



Contact this candidate