Elizabeth Quinones

Gaps in my employment I knew that there is a lot of gaps, but I had a lot of personal problems and health issues. But I have everything under control El Paso, TX 79907

adxoer@r.postjobfree.com

+1-915-***-****

I have a lot of skills. To much to list. All I ask is that you please give me a chance. If you don't like what I have to offer then just let me know and there won't be any hard feelings. My downfall is I’m not bilingual.

Authorized to work in the US for any employer

Work Experience

Unemployed

Home - El Paso, TX

March 2020 to Present

Been at home since COVID has the city on curfew hours. Been receiving unemployment from them until mow

Account Service Representative

Continuum Global Solutions - El Paso, TX

December 2019 to April 2020

My responsibility is to help the customer understand there cable bill. And try to upsell to them Customer Service Representative

GC Services - El Paso, TX

April 2019 to July 2019

• Assist customers with pick ups, tracking a package.

• Assisted customers with a warm and professional attitude

• Assisted customers with a warm and professional attitude

• Resolved customer information and complaints

Customer Service Representative/Call Center

DialAmerica - El Paso, TX

October 2016 to December 2016

Answer the inbound calls, collect basic information before I transfer them to a licensed agent.

• Explained products and benefits

• Maintained up-to-date knowledge of customer accounts

• Provided assistance to clients

Customer Service Representative/Call Center

GC Services - El Paso, TX

April 2016 to August 2016

I would answer inbound calls from the customers and update there information, take there payments for either Hyundai or Kia motor financing. Explain there contract to them. And do voluntary repo's.

• Managed client records

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Resolved customer information and complaints

Medical Receptionist/ Medical Biller

Eye Care Plus - El Paso, TX

October 2014 to March 2016

Answer phones, verify insurance, bill insurance, schedule, confirm, and rebook appointments, follow up on claims, clear checks for all claims, verify patient balances, update medical documents and patient records, prepare patients for procedures by performing pressure test, check 20/20 vision and verify current prescription is accurate.

Medical Office Specialist- Externship

Horizon Blvd. Clinic - Horizon City, TX

August 2014 to October 2014

Horizon, TX

Fax, file and scan medical documents, schedule, confirm and rebook appointments, took co-payments, maintained office clean, answer phones with proper telephone etiquette, receptionist duties, escorted patients to assigned rooms, prepared x-ray machines, greet patients and provide excellent patient service, patient registration, created new patient charts, assisted patients with their forms, verified insurance, took messages for physician, data on Microsoft Word, performed weekly statistics and assisted as needed.

Front Desk Manager

Super 8 Motel - Sioux, IA

November 2010 to August 2013

Conducted front office duties to include filing, taking reservations, checking guest in and out. Set up breakfast and tear down. Also ordered supplies for the motel, clean rooms, checked the housekeepers rooms when they were down. And lastly dealt with complaints from the guests. Cashier

Sam Mini Mart - Sioux City, IA

August 2009 to August 2010

Managed register, stocking and cleaning the store, provided great customer service and checked products in.

Taking care of my mother due to health reasons

Nurse Aide

Home Health Care - Sioux City, IA

January 2008 to August 2009

Cared for my mother with a cardiovascular history. Responsible for physical therapy, set up her medications for the week. Scheduled doctor appointments and assisted as needed. Assisted in everyday activities.

Waitress/Hostess

harbor restaurant - Sioux City, IA

May 2002 to August 2003

Wait tables, sit the customer down, clear out the bill for the food order they had. Clean tables and stock up the tables for the next customer

Job gaps

Housewife / Career Pause - El Paso, TX

The reason I have gaps are do to health issues and I do apologize. But I do understand that it does look bad on me.

Education

Associate's

High school diploma or GED

Skills

• Cashier (10+ years)

• Customer Service Skills (10+ years)

• Microsoft office (10+ years)

• Front desk in a hotel/motel (10+ years)

• Waitress/hostess (10+ years)

• Home health care aide (10+ years)

• Breakfast bar set-up and tear down (10+ years)

• Housekeeping (10+ years)

• Room checker (10+ years)

• Laundry in a hotel/motel (10+ years)

• Customer Service (10+ years)

• Call Center (10+ years)

• Customer Care (5 years)

• CSR (5 years)

• Customer Support

• Phone Etiquette

• Multilingual Sales Skills: Influence & Negotiation -- Highly Proficient June 2019 Using influence and negotiation techniques to engage with and persuade customers. Full results: https:// share.indeedassessments.com/share

• assignment/qrpdjxeevo9-y7z2 Verbal Communication -- Proficient July 2019 Speaking clearly, correctly, and concisely. Full results: https://share.indeedassessments.com/share

• assignment/fw-6ejubethykpza Active Listening -- Familiar July 2019 Actively listening and appropriately responding in conversations. Full results: https://share.indeedassessments.com/share

• assignment/zopzrvtvesoto7qr Customer Service -- Familiar October 2019 Identifying and resolving common customer issues. Full results: https://share.indeedassessments.com/share

• assignment/jsiku3dgonkhoicn Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Telephone Etiquette

• Patient Service

• ICD-9 and CPT Coding

• File, fax and scan

• MS Word

• Patient Registration

• Insurance Verification

• Check-Ins and Check-Outs

• Answer Phones

• Front Office

• Customer Service

• Management

• Inventory

• Credit Card Billing

• Reservations

• Microsoft Word

• Microsoft Office

• Front Desk

• Microsoft Excel

• Microsoft Powerpoint

• Retail Sales

• Data Entry

• Medical Receptionist

• Medical Scheduling

• Medical Coding

• Medical Billing

• Medical Office Experience

• Medical Records

• Patient Care

• Upselling

• Clerical Experience

• HIPAA

• ICD-10

• Typing

• EMR Systems

• Medical Terminology

• ICD Coding

• Cashiering (10+ years)

• English

• Mowing

• Windows

• .NET

• Communication skills

• Hotel experience

Certifications and Licenses

Medical Coding Certification

CPR Certification

Food Handler Certification

Assessments

Customer Focus & Orientation — Highly Proficient

April 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Cashier Skills — Familiar

November 2019

Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Familiar

Working with MS Word Documents — Completed

April 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Completed

Data Entry: Accuracy — Highly Proficient

October 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Highly Proficient

Sales Skills — Proficient

April 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Data Entry: Attention to Detail — Completed

March 2020

Maintaining data integrity by detecting errors

Full results: Completed

Technical Support — Completed

April 2020

Performing software, hardware, and network operations. Full results: Completed

Customer Service — Familiar

October 2019

Identifying and resolving common customer issues.

Full results: Familiar

Call Center Customer Service — Highly Proficient

June 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Highly Proficient

Verbal Communication — Proficient

July 2019

Speaking clearly, correctly, and concisely

Full results: Proficient

Active Listening — Familiar

July 2019

Actively listening and appropriately responding in conversations. Full results: Familiar

Sales Skills — Familiar

September 2020

Influencing and negotiating with customers

Full results: Familiar

Following Directions — Proficient

September 2020

Following multi-step instructions

Full results: Proficient

Marketing — Familiar

September 2020

Understanding a target audience and how to best communicate with them Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Im a fast learner and willing to learn and ne able to help my coworkers

Contact this candidate