Customer Service Machine Operator

Naketa Abron

Chicago, Illinois ***** ● 773-***-**** ● adxoef@r.postjobfree.com

DIGITAL SERVICES DATA MANAGEMENT CLIENT CONSULTATION

Summary of Qualifications

I am a driven digital services expert with a firm understanding of computers and their capabilities. I am fluent in data management etiquette and sensitive to data security and handling. I am strongly suited to handle complicated and tedious printing projects with varying instructions, file types, and properties.

My experience in the field allows me to consult with clients using terminology and jargon that they understand. I am able to help the client visualize a project coming together by communicating with them clearly and accurately. Not to mention professionally and courteously.

Skills

Adobe Acrobat LAW PreDiscovery Printers and Binding

●Merging PDF files ●Exporting to PDF’s, Tiff ●Oce high volume

●Document manipulation ●Load file imports ●Xerox high volume

●Convert PDF to other formats ●Load File Creation (OPT, DAT, LFP) ●Ricoh high volume

(JPEGS, TIFF, Word and Powerpoint) ●Color Imports ●Doctech 6180

●Photo print and development ●General Maintenance ●Canon high volume

●Creating Batch Sequences ●Bates Labeling ●Konica Minolta

●Running Batch Sequences ●Endorse/Matching (Pro1100 & C70hc)

(Print, OCR, and Bates) ●Quality Control ●Oversize Printing

●Pre-Flighting Documents-Make ●Delimited Text Imports ●GBC, Velo, and Acco

Print Ready ●TextPad Proficient ●Saddle Stich

●Bookmarking ●UltraEdit Proficient ●Booklets binding

●3-hole punch

Highlights

● Able to recognize complicated and tedious projects on arrival.

● Strong technical problem-solving skills. Able to gauge project using a variety of techniques.

● Incredibly efficient at moving seamlessly from assignment to assignment without losing focus.

● Complete projects error free.

● Posses strong analytical skills and detail orientation. Able to produce high-quality work ethic.

● Demonstrate excellent communication, organizational, time management, and problem-

solving skills.

● Exercise independent judgement and decision-making abilities in high paced work environment.

● Knowledgeable of office procedures and office etiquette.

● Strong customer service skills with a firm ability to consult with and develops clients.

Professional Related Experiences

JPMorgan Chase, Digital Print Machine Operator

05/2016 – Present

Performs printing functions for multiple lines of business within the firm, including private, commercial and investment banking pitchbooks, Requests for Proposal, name badges, booklets, flyers, pamphlets, and delivers job in a timely manner.

Point of contact for customer service, instructing clients on how to submit and format jobs, delivering job updates and answering client questions.

Making sure all billing and job requests are input correctly through Smartdox and Workflow exchange and complete all paperwork necessary for completion of orders.

Train new hires in all print functions, delegate projects, and ensure quality control in meeting and exceeding company standards for all clients.

Maintain printing over 200,000 letters and envelopes per week for the Mortgage department meeting urgent deadlines.

Ensure that all supplies for copiers such as ink, drums, waste container and paper are order and fully stocked.

Perform basic maintenance, troubleshooting and all repairs for all printing machines when needed.

Demonstrate daily utilizing my computer skills to ensure the quality and efficiency of all digital printing.

Xerox, Customer Service Specialist

10/2015-04/2016

Building a good rapport to assure customer to resolve issues and correcting inquiries.

Being able to navigate through multiple computer applications with speed and accuracy.

Provide troubleshooting assistance to customers.

Assurance to read and interpret documents without error

Williams Lea Inc., (Sidley & Austin) Quality Assurance Operator

10/2008-07/2015

Performed copying duties, quality assurance, scanning, digital print, proficient in Pre-law discovery and Ribstone, law software.

Able to use Adobe, Word, Excel, Powerpoint to print, format and to manipulate document to complete projects for client.

Perform intake responsibilities: meet with client to discuss copy job request and input request into Symphony.

Responsible for overseeing floor production, delegate work and quality assurance all project when supervisor is out of office.

Able to familiarized special software to complete necessary assignments.

Increase revenues by exceeding daily operations result in $55,000 monthly from established customer.

Maintain copy equipment and checked quality control for presentation and accuracy of performances.

Education

Malcolm X College, Chicago, Illinois Present

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