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Administrative Assistant Customer Service

Location:
Enterprise, AL
Posted:
June 12, 2023

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Resume:

*** ****** ***** **********, **. ***** 850-***-**** adxod2@r.postjobfree.com

Michele Salisbury

*** ****** *****

Enterprise, Al. 36330

adxod2@r.postjobfree.com

CAREER OBJECTIVE

Proactive professional with 28+ years of experience and a proven knowledge of training / development, team leadership / motivation, and human resources affairs. Aiming to leverage my skills to successfully fill the Human Resources role at your company.

EXPERIENCE

PATHWAY, INC. Enterprise, AL

Director of Human Resources May 2023 - Current

• Recruits, interviews, hires, and trains new staff in the department.\

• Oversees the daily workflow of the department.

• Provides constructive and timely performance evaluations.

• Handles discipline and termination of employees in accordance with company policy.

• Collaborates with senior leadership to understand the organization's goals and strategy related to staffing, recruiting, and retention.

• Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs.

• Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.

• Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management.

• Conducts research and analysis of organizational trends including review of reports and metrics from the organization's human resource information system (HRIS) or talent management system.

• Monitors and ensures the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.

• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.

• Develops and implements departmental budget.

• Facilitates professional development, training, and certification activities for HR staff. VOLUSIA COUNTY SCHOOLS Deland, FL

Human Resources Budget Analyst Jun 2018 - May 2023

• Train new employees within department

• Evaluate job positions, determining classification, exempt or non-exempt status, and salary.

• Plan, develop, evaluate, improve, and communicate methods and techniques for selecting, promoting, compensating, evaluating, and training workers.

• Prepare occupational classifications, job descriptions and salary scales.

• Prepare reports, such as organization and flow charts, and career path reports, to summarize job analysis and evaluation and compensation analysis information.

• Perform multifactor data and cost analyses that may be used in areas such as support of collective bargaining agreements.

• Prepare and follow budgets for personnel operations.

• Prepare personnel forecast to project employment needs. 102 Rachel Drive Enterprise, Al. 36330 850-***-**** adxod2@r.postjobfree.com

• Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.

• Answer questions regarding personnel policies, examinations, eligibility, salaries, benefits, and other pertinent information.

• Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability.

• Process and review employment applications to evaluate qualifications or eligibility of applicants.

• Prepare detailed job descriptions and classification systems and define job levels and families, in partnership with other managers.

• Develop methods to improve employment policies, processes, and practices, and recommend changes to management.

• Plan and conduct new employee orientations to foster positive attitude toward organizational objectives. OKALOOSA COUNTY SCHOOL BOARD Crestview, FL

ADMINISTRATIVE ASSISTANT Feb 2013 - May 2018

• Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.

• Set up and oversee administrative policies and procedures for offices or organizations.

• Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.

• Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

• Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.

• Explain company personnel policies, benefits, and procedures to employees or job applicants.

• Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.

• Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.

• Comply with federal, state, and company policies, procedures, and regulations.

• Compile budget data and documents, based on estimated revenues and expenses and previous budgets. EDUCATION

NORTHWEST FLORIDA STATE COLLEGE NICEVILLE, FLORIDA BACHELOR OF APPLIED SCIENCE Business Management of Human Resources (Jul 2020) ADDITIONAL SKILLS

• Employee Relations

• Onboarding and Employee Training

• Human Resources Information Software (HRIS)

• Performance Management

• Teamwork and Collaboration

• Project Management

• Customer Service

• Worker's Compensation and FMLA



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